I bought the racquet from a sporting goods store a little less than a year ago, I tried to bring it in for restringing and the guy wouldn't do it because it had a crack where the head and throat meet. It was also the first time I noticed it! He says I need to contact the Head customer service line,and that I would probably have to ship it to them. What are the chances of getting a new racquet after a year of play? Is calling them the first step I should take? Thanks!