Customer Service...

Discussion in 'TW Questions/Comments' started by saram, Feb 1, 2008.

  1. saram

    saram Legend

    Jan 5, 2007
    Just so people know how darn good you guys are at customer service, I'll share a short story in an order I placed several months ago.

    I ordered some clothes from you guys and you shipped it promptly. Unfortunately the UPS person not only didn't show up, but claimed that the package was damaged and I refused to receive the merchandise and sent it back to you guys.

    I NEVER saw the UPS driver that night. According to the tracking of the item, it was denied by me at 5:16 pm. I was home all day until 8pm and never saw the dude. I called UPS and they said tough luck, sorry the driver lied, etc. So I called TW.

    Not only was TW more cordial and nice than UPS, you guys shipped the same items to me overnight and I had them the next day and I had them in time for my tournament without receiving the 'returned' items yet.

    I applaud you guys, your staff, your professionalism, and your customer service. I never look elsewhere when ordering tennis equipment and apparel. your customer service on that day won a loyal fan and customer for many years to come.
  2. tbini87

    tbini87 Hall of Fame

    Jul 10, 2007
    Chico, CA
    wow, that is awesome. i have not really had any problems so i have never really needed the legendary TW customer service i hear about. but not having any problems says something about them.

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