If you've purchase a Eagnas Stringer did you get a good functioning stringer, or did you have to deal with their dreaded "customer service"
I'm looking to see what those who have bought Eagnas stringers feel about thier purchases, not why people (including myself) have stayed away from them. For me it's Maxline. They seem to not care if they sell a stringer or not.theace21 said:How about, I wouldn't consider buying one because of all the problems others have had...
Over the past 6 months this topic has been beaten to death. They Eagnas lovers will chime in soon enough. Do a quick search you will probably find hundreds of posts.dmastous said:I'm looking to see what those who have bought Eagnas stringers feel about thier purchases, not why people (including myself) have stayed away from them. For me it's Maxline. They seem to not care if they sell a stringer or not.
They must be part of company ownership because I can't imagine any other reason to keep them as distributers.
I'm wondering if their machines are not as bad as they seem from all the negativity, but the customer service is SOOOO bad they overshadow the quality of the stringers (such as it is).
I'm willing to stipulate that, given that that Eagnas prices are so much less than it's competition, they aren't going to be the best quality out there. But is it worthwhile pay almost half for an Eagnas over another brand.
Ive seen the posts on this and other groups. I've read them all. As I said, it seems to me most of the problems are with the customer service area. I'm hoping with this poll, to filter out the distributer problems (which are legion) and get to whether the stringer is worth the low price. So far with only precincts voting the stringer seems OK. But I realize that's only the beginning.theace21 said:Over the past 6 months this topic has been beaten to death. They Eagnas lovers will chime in soon enough. Do a quick search you will probably find hundreds of posts.
If you are the type of person that values quality, buy and Alpha/Gamma...If you are budget minded, than buy Eagnas. Quality usually wins in the long run. If the deal looks to good to be true, it probably is.
For a discounted price, you can't expect full customer service - You are getting a stringer at the lowest price. Go to their website, they carry like 78 models, some have worked out well for the owners, some have had problems.
Do a search, you will find what other have to say...Good Luck in your decision.
I'm not against CS horror stories. The poll is a work/not work type thing, but you should feel chained to making your comments only about whether it worked or not.Ben42 said:My Flex-740 sucked. The fit of the tensioning arm around its post was so bad that friction stopped the arm from rotating freely when tensioning. So tensions would be anywhere from -10lbs to +10lbs on every pull.
(Since you don't want CS stories I won't tell you how Maxline refused to fix it and how I sent it back and had to dispute the charge with my credit card company. ;-) )
Really??? Since you made the statement, please elaborate with examples and possible pictures to compare and contrast component by component.fastdunn said:If you compare machines very carefully, it's not really as cheap as half price of other brands like Alpha, Gamma, IMHO.
I have to say I like the clamps on my clunky old Ektelon better than any I've used on any other machine. I haven't used too many other stringers, but they are much better than the clamps on the Alpha Orbitron (a $3K stringer).mellofelow said:I compared the Combo 910 side by side with my 25 year old Ektelon. I can tell you the metal forging of the Eagnas is less than half the quality of Ektelon.
I was told by a person in the manufacturing of stringing machines that Alpha and Gamma are both made by the same company, and a separate company makes the Electronic machines for both companies and sells it to many suppliers. After researching many electronic machines, they all seem pretty close, guess this explains it. He also says look for some consolidation over the next couple of years. Gamma and Alpha may become one brand.mellofelow said:Really??? Since you made the statement, please elaborate with examples and possible pictures to compare and contrast component by component.
I compared the Combo 910 side by side with my 25 year old Ektelon. I can tell you the metal forging of the Eagnas is less than half the quality of Ektelon. For example, the mounting towers are a bit weaker. Also, the metal clamps have tiny pits... not so with my old clunky Ektelon clamps. In addition, the welding on the manual crank unit are weak and the failures are documented. I can go on and on...
Now, how apparent are these issues with Alpha and Gamma machines?