Did your Eagnas work or not?

Did your Eagnas Work?

  • Stringer did not work, had to send back.

    Votes: 0 0.0%
  • Stringer worked, but with issues. Did not (could not) return.

    Votes: 0 0.0%

  • Total voters
    1

dmastous

Professional
If you've purchase a Eagnas Stringer did you get a good functioning stringer, or did you have to deal with their dreaded "customer service"
 

fastdunn

Legend
My 1st entry level drop weight machine worked fine.
I had minor issues but nothing unusual (load spreader
needed to be saw-ed off to fit etc).
Floating clamp failed in 1 year but they "tried" to fix it.
(They could not fix it 100%. I did it by myself at home.
I purchased an extra clamp anyway...). Not particularly
smooth customer service. It's not really "service" I'm getting.
Lots of things are on thier mercy, if you know what I mean.
But most of the time, you'll get what you want....
 

ffrpg

Professional
I own a Flex 740. I've had no problems at all with it. Haven't had to deal with customer service yet. Hopefully, I never have to. I've had the machine for 2 months now, strung 30+frames on it. Still going strong.
 

dmastous

Professional
theace21 said:
How about, I wouldn't consider buying one because of all the problems others have had...
I'm looking to see what those who have bought Eagnas stringers feel about thier purchases, not why people (including myself) have stayed away from them. For me it's Maxline. They seem to not care if they sell a stringer or not.
They must be part of company ownership because I can't imagine any other reason to keep them as distributers.
I'm wondering if their machines are not as bad as they seem from all the negativity, but the customer service is SOOOO bad they overshadow the quality of the stringers (such as it is).
I'm willing to stipulate that, given that that Eagnas prices are so much less than it's competition, they aren't going to be the best quality out there. But is it worthwhile pay almost half for an Eagnas over another brand.
 

theace21

Hall of Fame
dmastous said:
I'm looking to see what those who have bought Eagnas stringers feel about thier purchases, not why people (including myself) have stayed away from them. For me it's Maxline. They seem to not care if they sell a stringer or not.
They must be part of company ownership because I can't imagine any other reason to keep them as distributers.
I'm wondering if their machines are not as bad as they seem from all the negativity, but the customer service is SOOOO bad they overshadow the quality of the stringers (such as it is).
I'm willing to stipulate that, given that that Eagnas prices are so much less than it's competition, they aren't going to be the best quality out there. But is it worthwhile pay almost half for an Eagnas over another brand.
Over the past 6 months this topic has been beaten to death. They Eagnas lovers will chime in soon enough. Do a quick search you will probably find hundreds of posts.

If you are the type of person that values quality, buy and Alpha/Gamma...If you are budget minded, than buy Eagnas. Quality usually wins in the long run. If the deal looks to good to be true, it probably is.

For a discounted price, you can't expect full customer service - You are getting a stringer at the lowest price. Go to their website, they carry like 78 models, some have worked out well for the owners, some have had problems.

Do a search, you will find what other have to say...Good Luck in your decision.
 

dmastous

Professional
theace21 said:
Over the past 6 months this topic has been beaten to death. They Eagnas lovers will chime in soon enough. Do a quick search you will probably find hundreds of posts.

If you are the type of person that values quality, buy and Alpha/Gamma...If you are budget minded, than buy Eagnas. Quality usually wins in the long run. If the deal looks to good to be true, it probably is.

For a discounted price, you can't expect full customer service - You are getting a stringer at the lowest price. Go to their website, they carry like 78 models, some have worked out well for the owners, some have had problems.

Do a search, you will find what other have to say...Good Luck in your decision.
Ive seen the posts on this and other groups. I've read them all. As I said, it seems to me most of the problems are with the customer service area. I'm hoping with this poll, to filter out the distributer problems (which are legion) and get to whether the stringer is worth the low price. So far with only precincts voting the stringer seems OK. But I realize that's only the beginning.
I hope to see lots of votes and really have good information from this.
Yes, Maxline sucks, but in the end do the stringers?
 

Ben42

Semi-Pro
My Flex-740 sucked. The fit of the tensioning arm around its post was so bad that friction stopped the arm from rotating freely when tensioning. So tensions would be anywhere from -10lbs to +10lbs on every pull.

(Since you don't want CS stories I won't tell you how Maxline refused to fix it and how I sent it back and had to dispute the charge with my credit card company. ;-) )
 

dmastous

Professional
Ben42 said:
My Flex-740 sucked. The fit of the tensioning arm around its post was so bad that friction stopped the arm from rotating freely when tensioning. So tensions would be anywhere from -10lbs to +10lbs on every pull.

(Since you don't want CS stories I won't tell you how Maxline refused to fix it and how I sent it back and had to dispute the charge with my credit card company. ;-) )
I'm not against CS horror stories. The poll is a work/not work type thing, but you should feel chained to making your comments only about whether it worked or not.
Isn't there a thread somewhere about your issues with having to pay for return shipping and disputing the charge with your CC?
 

barry

Hall of Fame
My dealing with Maxline has been very positive. I purchased a Star Y12-3 machine from them 6 or so years ago. The ratchet spring broke in the tension head 5 years and 1 month later. Naturally the warranty is only for 5 years.
I contacted Maxline CS and they send me a new spring, took a total of 3 days, and cost $14.00. He could have sold me a bunch of stuff to fix it, but said this is all you need. He was correct.
After 5 years and about 511 rackets later, last week I ordered a new set of clamps, the Pn-1015 at $39.95 each, very nice and work perfect. Received the items in 2 days, $4.50 shipping. My machine also has the spring assisted base clamps, which have never failed, and do not have the movement problem, some Alpha users have reported.
Overall my machine just keeps on working!
I will do business with them again. The best testimony you can give a stringing machine is after your purchase it, you never need to contact CS for anything. I made it 5 years and 1 month!
 

niknax

New User
I bought a used Eagnas Combo 910 and I really like it. It's really solid, easy to use and just so much easier to string than my old drop weight with flying clamps. The only problem I have is that one of the clamps, if not adjusted right, will 'nick' the strings. I know the customer service with Eagnas all too well and let's just say they're aren't the best around.
 

Jack the Hack

Hall of Fame
If you have searched and read "all" of the previous posts on Eagnas, you will have seen my detailed write-ups on the machines I've owned and my experiences with Maxline.

I have purchased two Eagnas machines from Maxline in the past 8-10 years. The first was a Hawk 80, which is a table top drop weight stringer. I had no problems with it, but decided to upgrade to an upright spring tension machine in January of this year... and wanted to get something similar to the Ektelon Model H that I first learned to string on.

As a replacement for the Hawk 80, I originally ordered an EAG-860 machine, but it arrived damaged. One of the cast metal mounting stocks was broken in half! In addition, the machine base was not as advertised on the website, and the clamps seemed like they were low quality. Instead of getting another 860 as replacement, I negotiated with Victor to get a Flex 940 since they were the same price.

In comparison with what I saw with the EAG-860, the Flex 940 is a higher quality machine. The parts seem to have been machined or cast better, and it came with the upgraded PN-1012 clamps which seem to be very good. The only problem I've had with the 940 was the original tension head had a defective (or inexistant) weld on one of the two little metal shafts connecting the crank to the flywheel. After about 3 months of use, the metal shaft started falling out, which caused the flywheel to go offline, engage the tension brake prematurely, and pull inconsistant tensions. I sent the tension head back to Maxline under warranty and after 6 weeks of persistant calling/e-mailing, I received a replacement tension head... and everything works well again.

From my experiences and what I have read from others, Eagnas has some good models and some poor ones. From my experience with the Flex 940 (and reviews from other users), it seems to be one of their better spring tension machines... and it is hard to beat the price ($399). As I have written before, I think the Eagnas machines are a good option for the budget minded home stringer (who can afford to deal with customer service hassles from Maxline because they are not relying on the machine as their source of income). However, if you are a professional stringer with a tennis shop, it is worth it to buy a machine from a manufacturer that will support you better (and quicker) if there is a problem so that your revenue stream is not effected.
 

fastdunn

Legend
dmastous said:
But is it worthwhile pay almost half for an Eagnas over another brand.
If you compare machines very carefully, it's not really as cheap as
half price of other brands like Alpha, Gamma, IMHO.
 

mellofelow

Semi-Pro
fastdunn said:
If you compare machines very carefully, it's not really as cheap as half price of other brands like Alpha, Gamma, IMHO.
Really??? Since you made the statement, please elaborate with examples and possible pictures to compare and contrast component by component.

I compared the Combo 910 side by side with my 25 year old Ektelon. I can tell you the metal forging of the Eagnas is less than half the quality of Ektelon. For example, the mounting towers are a bit weaker. Also, the metal clamps have tiny pits... not so with my old clunky Ektelon clamps. In addition, the welding on the manual crank unit are weak and the failures are documented. I can go on and on...

Now, how apparent are these issues with Alpha and Gamma machines?
 

dmastous

Professional
mellofelow said:
I compared the Combo 910 side by side with my 25 year old Ektelon. I can tell you the metal forging of the Eagnas is less than half the quality of Ektelon.
I have to say I like the clamps on my clunky old Ektelon better than any I've used on any other machine. I haven't used too many other stringers, but they are much better than the clamps on the Alpha Orbitron (a $3K stringer).
Which model Ektelon do you have? Mine is a 'D'.
 

barry

Hall of Fame
mellofelow said:
Really??? Since you made the statement, please elaborate with examples and possible pictures to compare and contrast component by component.

I compared the Combo 910 side by side with my 25 year old Ektelon. I can tell you the metal forging of the Eagnas is less than half the quality of Ektelon. For example, the mounting towers are a bit weaker. Also, the metal clamps have tiny pits... not so with my old clunky Ektelon clamps. In addition, the welding on the manual crank unit are weak and the failures are documented. I can go on and on...

Now, how apparent are these issues with Alpha and Gamma machines?
I was told by a person in the manufacturing of stringing machines that Alpha and Gamma are both made by the same company, and a separate company makes the Electronic machines for both companies and sells it to many suppliers. After researching many electronic machines, they all seem pretty close, guess this explains it. He also says look for some consolidation over the next couple of years. Gamma and Alpha may become one brand.
All of them except for Klippermate are made in Asia. Klippermate's are made in America.
 
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