Do Not Buy Wilson Custom Velvet Racket

The velvet paint job on my custom blade started to peel off in less than a month.
Wilson warranty team refused to stand behind its own product and blaming it on the paint chip. It is clear that the coating applied to create the "Velvet" paint job did not stick and was not applied properly. It is clearly a defect.
That is truly a bad customer service.
https://www.dropbox.com/s/mw5gw2s8ner7zs9/IMG_7134.JPG?dl=0
 

beltsman

Legend
The velvet paint job on my custom blade started to peel off in less than a month.
Wilson warranty team refused to stand behind its own product and blaming it on the paint chip. It is clear that the coating applied to create the "Velvet" paint job did not stick and was not applied properly. It is clearly a defect.
That is truly a bad customer service.
https://www.dropbox.com/s/mw5gw2s8ner7zs9/IMG_7134.JPG?dl=0
Ah yes, the classic paint chip from hitting the court 1 mm above the handle on the throat. /sarcasm
 
The velvet paint job on my custom blade started to peel off in less than a month.
Wilson warranty team refused to stand behind its own product and blaming it on the paint chip. It is clear that the coating applied to create the "Velvet" paint job did not stick and was not applied properly. It is clearly a defect.
That is truly a bad customer service.
https://www.dropbox.com/s/mw5gw2s8ner7zs9/IMG_7134.JPG?dl=0
I don't really like these paintjobs either. The only reason (that I can think of as to why that would've happened is that you) is that you had an overgrip and the finishing tape took some of the paint with it?

Also, once you do get a slit in that covering, it all starts to peel pretty quickly.
 

Yamin

Semi-Pro
I don't really like these paintjobs either. The only reason (that I can think of as to why that would've happened is that you) is that you had an overgrip and the finishing tape took some of the paint with it?

Also, once you do get a slit in that covering, it all starts to peel pretty quickly.
My Blade 104 came like the photo Ming provided from TW brand new. It was around the hoop.

My Blade 18x20 had a large chip come off from finishing tape. Ripped up a few more layers than that.

Wilson customer service pretty much accepts no responsibility for tennis racket issues unless you go to a Wilson authorized dealer in person.
 

A_Instead

Legend
Whada shame...an overgrip tape should cover that if you use an overgrip until or if you get it settled..
I had a Ultra 100 v 2 and a PStaff that lost 35% of it's top velvet clear coat... Looked like skin peeling after a good sunburn on the face...
 
I don't really like these paintjobs either. The only reason (that I can think of as to why that would've happened is that you) is that you had an overgrip and the finishing tape took some of the paint with it?

Also, once you do get a slit in that covering, it all starts to peel pretty quickly.
no paint job should come off from the overgrip tape. It sucks that they didn’t want to acknowledge the defect. It is ok. I am done dealing with them, they have to fight with my credit card now as I have filed a dispute. I gave them a chance to make
It right.
 
My Blade 104 came like the photo Ming provided from TW brand new. It was around the hoop.

My Blade 18x20 had a large chip come off from finishing tape. Ripped up a few more layers than that.

Wilson customer service pretty much accepts no responsibility for tennis racket issues unless you go to a Wilson authorized dealer in person.
Sadly though, I bought this custom directly from Wilson.
 
Whada shame...an overgrip tape should cover that if you use an overgrip until or if you get it settled..
I had a Ultra 100 v 2 and a PStaff that lost 35% of it's top velvet clear coat... Looked like skin peeling after a good sunburn on the face...
That’s what I think it would look like. Did you finally just take the velvet coat off? I wonder by doing that, would it make it Glossy then? Probably losing tiny bit of weight too.
 

AMGF

Hall of Fame
Velvet paint is crap. There's nothing to debate here at all. It's a fact.

Wilson QC is crap as well, again a fact. Nothing to debate at all.

The best thing to do is to just stop buying their stuff until they make it better. But they don't care because we (here on the forum) still buy their stuff even though we know their paint and QC is crap (so imagine the regular joe just getting into a store who knows nothing about frames). I am guilty of buying the V13 RF97. Fortunately it was bang on spec, but still it had that crap velvet paint.
 

Chezbeeno

Professional
Agree that the velvet paint is garbage, their glossy paint is a lot better - I have a glossy custom that has aged really well. BUT the qc, even on the customs, is SO bad. I'm pretty sure the sw on my custom CV Blade 16x19 is in the mid to high 340's. I still love it, but dang.
 
Velvet paint is crap. There's nothing to debate here at all. It's a fact.

Wilson QC is crap as well, again a fact. Nothing to debate at all.

The best thing to do is to just stop buying their stuff until they make it better. But they don't care because we (here on the forum) still buy their stuff even though we know their paint and QC is crap (so imagine the regular joe just getting into a store who knows nothing about frames). I am guilty of buying the V13 RF97. Fortunately it was bang on spec, but still it had that crap velvet paint.
Yeah I just want to get my money back and I’m done with the brand. I grew up with badminton rackets like Yonex and other products. While I never had custom rackets from them, QC is much better I bet.
 

Chezbeeno

Professional
Yeah I just want to get my money back and I’m done with the brand. I grew up with badminton rackets like Yonex and other products. While I never had custom rackets from them, QC is much better I bet.
Yonex qc is known to be exceptionally reliable, and best in the business, as far as I know.
 
I sent the link to this thread to Wilson directly also. If you guys can post pics to show them that it is a defect, that would be great. If anything else, this thread will warn people from buying their Velvet paint products.
 

Dartagnan64

G.O.A.T.
All the CV models were terrible for paint chips and peels. If they had to replace your racket, they'd have to replace everyone's. In fact looking at some of my Blades and Clashes, your problem seems insignificant by comparison.

Most companies won't replace a cosmetic defect unless the item is purely purchased for cosmetics which one can argue doesn't apply to sporting equipment. Only defects that prevent useability of the item are likely to be covered under warranty.
 

SinneGOAT

Hall of Fame
All the CV models were terrible for paint chips and peels. If they had to replace your racket, they'd have to replace everyone's. In fact looking at some of my Blades and Clashes, your problem seems insignificant by comparison.

Most companies won't replace a cosmetic defect unless the item is purely purchased for cosmetics which one can argue doesn't apply to sporting equipment. Only defects that prevent useability of the item are likely to be covered under warranty.
I have a blade from 2017 with the cv paint, the green is beat to hell. The 2019 blade is arguably worse in quality, I touched the cover they put on the fences of courts but didn’t hit the fence, and I chipped a chunk of the paint at 12.
 
It looks like the sticks are getting sunburned and their skin is peeling--maybe apply sunblock before using outdoors--maybe they were intended to be used indoors only or nighttime only--50 UV may work or coat with zinc-oxide.
 

JOSHL

Hall of Fame
The crazy thing is that it’s glossy underneath. Which is what I prefer anyway. So I just peeled all mine off to have the gloss. Oh and Wilson replaced my custom when I emailed them about it. This was a while ago though.
 

18x20 ftw

Semi-Pro
Just play with it - you’re outside hitting a ball with it and striking the ground sometimes as well. If you want to treat it like a work of art hang it on your wall. Racquets are tools.
 
[QUOTE="18x20 ftw, post: 14766331, member: 775126"
Yes, if digging out a tough volley or happen to need to slice a low ball. It happens oftentimes when you’re actually playing tennis.
[/QUOTE]
:rolleyes::rolleyes::rolleyes: ok Mr. ATP player
 
Tbh it’s not just Wilson who has bad paint jobs. My Yonex Vcore pro 97 lost quite an amount of paint when removing the lead tape that I applied a few days earlier. Also the paint chipped at points where the stringer clamps it. But it doesn’t bother me at all. It’s a racquet. It’s supposed to get used and smashed around. What are you going to do? Let a ball go if there’s a risk of you hitting the ground?
 
EVERYTHING being made in china these days is getting crappier--poor quality--looks like what it's supposed be but when you take it out of it's wrapper is useless junk--they're laughing at us over there--or their dictator for life is putting the screws to them so hard they have to cut, scrape and take manufacturing short cuts to survive. Who's door u gonna' knock on to complain?
 

mhkeuns

Hall of Fame
Love the looks and the feel of the velvet paint, but it obviously isn’t durable. Maybe Wilson is doing it on purpose, so that after two years of playing, the racket will look completely beat up. If Wilson is stubborn about continuing to use the velvet paint, Wilson has to find ways to make the paint more durable.

I’m primarily a baseline, so my rackets never get too close to scraping the ground from digging out the low balls and such. Most of my frames are 9.5/10 because the looks matter. I even patch up little paint chips, which I don’t even think their are paints similar to Wilson’s velvet paint.

I do love my Wilson Blade V7 18x20, but I take extra care (*extra thick racket cover so that it doesn’t hit against other rackets in the bag and more) just to keep the paint from peeling or chipping. Same thing with my RF97. That said, though, I would not buy another Wilson if they continue with the velvet paint crap without improving the durability.
 

Seth

Legend
This was predicted by many on these boards. If you owned a Prince Triple Threat or Dunlop Hotmelt racquet, you knew velvet paint is trash.
 
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