did you pay that expert 20 $ for 15-25 minutes of their time?Sure makes sense. I just don't agree with the issues being sorted out being on the customer necessarily. I bought an engine for a car and it had an issue once my mechanic had it. I'm not an expert nor could accurately describe the issue. I paid the expert. Guess what the expert did? Help sort it out by contacting the other party in their realm of expertise. Yeah it might be painful but that's what an expert does.
let me guess that this wasn't the case
a good stringer will do the job in 15 minutes
an average will probably do it in less than 30 minutes
that's what you pay for stringing. How much time do you think they can afford in communication with the brand / retail store in order to solve your sh*t free of charge for you?