Eagnas= COMPLETE JOKE
- Thread starter sihatch19
- Start date
I believe you have to pay more like 30% more.. for good service.
Quality product? I have owned both a Gamma drop weight ($159) and an Eagnas Flex 100 ($119). I had thought the Eagnas quality would be far inferior. I must say I'm really impressed by Eagnas.
I had gotten weary of drop weight machines doing 55min for stringing one racquet. And Wow -the Eagnas linear grip is easier on my fingers compared to drum gripper - and the METAL clamps have not slipped on me ^^ yay!!
I can't believe I'm a fan of drop weights again. I'm now a fan of Eagnas as well.
You can say I'm a lucky customer.... ^^
BigGriff
Semi-Pro
Drop weights are a simple design and easy to manufacture. You shouldn't have problems with a drop weight.
The OP was complaining about poor customer service and was inquiring about a crank machine. The majority of complaints I see are about the customer service, cranks, and higher end machines which have more working parts.
Like others posters stated, I would pay more for a quality product and professional customer service.
I am glad your drop weight is functioning properly. If your drop weight malfunctions or you need to contact Eagnas via the telephone prepare to be berated. Last time I checked their website they berated their customers and posted it.
2 years ago, I purchased an Eagnas 925 machine off the big auction site. Quality wise, it is as good as a Gamma 5003 or and Alpha Axis Pro. And yes, I can say that because, I tested all 3 before making my purchase. My machine was $450 new, at the time a Gamma 5003 was $700, and the Alpha for $650, but I hated the 5 tooth clamps on the Gamma and Alpha machines. For me it was a deal breaker, since I was stringing a lot of rackets, and found 3 tooth superior on dense patterns. Would I buy it again, yes, very reliable and has made me a lot of money while keeping the overhead low.
Maybe those higher priced machine require more customer support? Once you have some experience stringing, doubtful you will ever need CS, maybe someday to purchase a clamp, etc... I have not had to call for service or parts. I have over 1000 frames strung on my machine, and everything is working well. Only complaint I have is the older style 6 knob system, which is on all 3 of the machines. Other than cleaning clamps, gripper, and dusting the power supply, I have had zero maintenance issues.
I think many posts on this site are simply parroted from previous posters. In many cases the individuals have never seen or used any of the machines. Remember to do an objective comparison; you need a basis (something to compare it too). So before you trash a manufacturer, try several different manufacturer machines, and then make an intelligent comparison. Remember the “I READ” but never used post really are doing this board a disservice, unless you are one who benefits from the sale.
I am very impressed with the new Laserfibre machine, but unfortunately I have never used one so can’t make an objective comparison. At 41 pounds, it maybe the Babolat Star of the drop weight machines. Hopefully, one will show up in my area.
Maybe those higher priced machine require more customer support? Once you have some experience stringing, doubtful you will ever need CS, maybe someday to purchase a clamp, etc... I have not had to call for service or parts. I have over 1000 frames strung on my machine, and everything is working well. Only complaint I have is the older style 6 knob system, which is on all 3 of the machines. Other than cleaning clamps, gripper, and dusting the power supply, I have had zero maintenance issues.
I think many posts on this site are simply parroted from previous posters. In many cases the individuals have never seen or used any of the machines. Remember to do an objective comparison; you need a basis (something to compare it too). So before you trash a manufacturer, try several different manufacturer machines, and then make an intelligent comparison. Remember the “I READ” but never used post really are doing this board a disservice, unless you are one who benefits from the sale.
I am very impressed with the new Laserfibre machine, but unfortunately I have never used one so can’t make an objective comparison. At 41 pounds, it maybe the Babolat Star of the drop weight machines. Hopefully, one will show up in my area.
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mellofelow
Semi-Pro
You have got to be feck'n joking. C'mon now, people might actually believe you. All I can say is Eagnas will get the job done but the journey of using it and getting there is a whole different experience.
I've already gave up on my combo 910 and now sporting Progression STII. I'm slowly recovering from 3 yrs of self deprecation.
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You have got to be feck'n joking. C'mon now, people might actually believe you. All I can say is Eagnas will get the job done but the journey of using it and getting there is a whole different experience.
I've already gave up on my combo 910 and now sporting Progression STII. I'm slowly recovering from 3 yrs of self deprecation.
is as good as?????
I compared a Flash 925 http://www.eagnas.com/jpg/fh925ba3.jpg with the Gamma 5003. The picture you posted was a beta. Also both machines including your Progression ST II have the same mounting system as the flash 925. Other than the 5 tooth clamps, what is the difference? Fixed clamps, crank, etc… When I strung on the 5003, I could not tell any difference other than the clamps.
Plus why not educate this board on why you like the Progression ST II at $679 table top better than the combo 910 at $499. Is having a tabletop better than a stand? Does it look prettier? Do both perform the same function of stringing a racket? Does the Progressions ST II produce a better string job? At least you have a basis for comparison, so post the pro's and cons.
Basic comparison between the combo 910 (http://www.eagnas.com/jpg/com910a1.jpg) and the Progression(http://www.tennis-warehouse.com/viewlarge.html?PCODE=STII), I think the 910 has a better brake system and the turn table is mounted on a bearing instead of a bushing. http://206.210.94.83/collaterals/pdf/stII_manual.pdf
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mellofelow
Semi-Pro
Alright... I'll take up your request and perform a thorough report between Eagnas Combo 910, Gamma Progression ST II and if time permitting, my good old Ektelon D. The 910 is at my protege's home though.
My concern is this will take some time. Doing a complete 3yr evaluation on the Eagnas could be as painful as writing a 20 page problem statement to my senior executive.
My concern is this will take some time. Doing a complete 3yr evaluation on the Eagnas could be as painful as writing a 20 page problem statement to my senior executive.
coach
Semi-Pro
I actually found him to be most friendly and accommodating in person and did not get any sales pitch for anything other than the product I was interested in. (For that matter, he was very cordial in our telephone conversations, too.) I guess it is easy for some people to set him off. The "bad" emails he posts on the Eagnas site are a hoot. You cannot say he lacks character.
I couldn't agree more with the above quote
I also live in Southern CA and talked to him and then went to pick up the machine on a Saturday. I had my 2 young sons with me and he couldn't have been nicer, giving them each a mini tennis ball keychain, etc.
This was a year ago and even though I was reluctant to buy a Flex 940 from them for fear of quality, customer service, etc., I have been very happy and have strung over 40 racquets on it.
In a run-up to the Beijing Olympics, there was an NPR new story saying that customer service in China is a foreign concept to them. Rather than fault Victor, just be aware of this. English is probably his third language and his showroom-warehouse is in an asian part of LA so while he lives and operates within the US culture, he is cocooned a bit in Torrance, CA-- heavily Chinese, Tawianese, Japanese.
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I am from China and I like to share something. Generally, customers in China cannot enjoy as good customer service as in US. I was really amazed when I found out how easy it was to return something to Costco. However in big cities and decent stores ( where the price may be higher than US...) you can get very good customer service.
About stringer, labor is really cheap in China. I was in Beijing 2 years ago and at that time the store charges 10-25RMB(6.8RMB ~= 1USD) for a stringjob. You can leave the rackets in the store or just wait there. The workers are very skilled and can finish the job within 20min with an electrical machine. I think they are skilled because they practice a lot. Moreover, if you buy any string in the store, you can of course get free stringjob for it. If you buy a reel, they will put a sticker on it and anyone with the reel can get free stringing. So I hardly knew anybody owning a stringing machine in China, except several coaches.
Although the labor is cheap, the racket is relatively expensive... When I was in Beijing as a master degree student, my scholarship per month can only buy me 1.5 rackets or 1/5 of a laptop...
The stores use all kinds of stringing machines: eagnas, alpha, gamma to top-level babolat electrical machines. Most larger stores have two or more. I guess if they can use an eagnas for their heavy workload, maybe the quality is not that bad, maybe.
Please tolerate my english, I am still learning...
Okazaki Fragment
Semi-Pro
check this out, I absolutely fell off my chair reading this..
Customer:
I requested and paid for 2-day air delivery. I am requesting a refund for the difference in shipping since today makes 3 days since my order was placed and I have not received the order.
Maxline:
This customer ordered the following tools:
1 x TCG-100 Tension Calibrator (TCG-100) = $12.95
1 x ST-101 Pathfinder (ST-101, metal) = $9.95
1 x BS-809 Tennis Awl (BS-809) = $1.50
1 x PP-600 Starting Clamp (PP-600) = $14.95
Sub-Total: $39.35
Air Shipping Rate US (2-day air delivery): $8.50
Total: $47.85
Let us compare what is the cost from one of the other vendor:
Gamma 1 x Tension Calibrator = $26.95
Gamma 1 x Pathfinder (Plastic) = $19.95
Gamma 1 x Tennis Awl = $4.00
Gamma 1 x Starting Clamp = $32.00
Sub-Total: $82.90
From this comparison, he already saved $43.55. And also he indicates that Maxline provides quality products. But he does not appreciate it. He wants Maxline to refund him the difference from the shipping cost. From Maxline's online shipping cost table (See below), the cost of the ground and air delivery is the same shipping cost for this small package. So what is the refund to him? Per his request, Maxline will mail a check with the amount of $0.00 to him. Then he will be very happy and satisfied, and also indicates that Maxline has the very good customer service.
How are these people still in business?
Eagnas= POOR QUALITY & RIP OFF
Believe me.....I had a ton of problems with them (victor) the Chinese dude. very uneducated, rude neanderthal. the machines are very poor in quality and on top of that it is a Rip-Off of other companies. Save yourself the headaches and trouble, buy something else.......not to mention their 15% restocking fee if you want to return the machine even if it is DEFECTIVE
Believe me.....I had a ton of problems with them (victor) the Chinese dude. very uneducated, rude neanderthal. the machines are very poor in quality and on top of that it is a Rip-Off of other companies. Save yourself the headaches and trouble, buy something else.......not to mention their 15% restocking fee if you want to return the machine even if it is DEFECTIVE
Il Mostro
Banned
Nice racist 1st post, especially when you showed up 2 months late. I am curious as to how you ascertained his educational level, though. Enlighten us. Victor has his quirks, to be sure. But you, with no track record here, are coming off as a Grade A, #1 ASS-CLOWN. And this is coming from someone who is not particularly fond of Eagnas. Have a nice life.
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Lefty78
Professional
Ok, so we're getting off the point here. That said, I've lived and traveled abroad, and never took any offense to being called an "American dude." Is calling a Chinese man a Chinese "dude" really that racist, or are you just looking to beat up on a new user because he hasn't posted thousands of times. Moreover, classifying someone as uneducated and a neanderthal isn't unfair if it's true. There seems to be no shortage of people whose experiences with Victor reflect exactly this sentiment. You are almost as quick to defend Victor's mean behavior as "quirky" as you are quick to demonize a man for one post. He actually makes a valid and important point, in suggesting that Eagnas charges a 15% restocking fee- even if a product is defective. Can't we lighten up in these threads, "dude?"
Describing Victor at Eagnas as a "...Chinese dude...uneducated...neanderthal..." is missing the mark and does smell of some kind neanderthalic bias. I live about 10 minutes from his warehouse and have been there probably 6-8 times. Yes, Victor is quirky for sure. Yes, Victor is a "Chinese dude" as are millions of other people in the USA. Yes, Victor's patience is not his best quality. However, Victor is NOT uneducated nor a Neanderthal. In fact he has an advanced degree from a fairly prestigious US university. Please try and remember what he's selling. A very low priced (comparatively speaking), "knock off" machine.
I own a $500 Combo 910 (paired with a Wise 2086) and it works great for me. I realize it's not the same quality of construction as a $1,100 Prince Neos or comparable Gamma machine. Considering the prices, I think that should be obvious. But, again, it performs its function just as well for me, imo. In fact, the local tennis specialty shop in my area is considering buying a couple 910's, paired with their 2 new Wise 2086's, to replace their well worn Neos machines. As the manager is a friend of mine, I warned him that I wouldn't be sure an Eagnas machine would hold up as well as his Neos have under the high volume of stringing done there by many different employees. I’ll be curious to see the results if they do buy the Eagnas machines.
Side Bar - The addition of the Diablo that Herb sent me is kinda cool. However, I'm not really sure what it's supposed to accomplish.
I own a $500 Combo 910 (paired with a Wise 2086) and it works great for me. I realize it's not the same quality of construction as a $1,100 Prince Neos or comparable Gamma machine. Considering the prices, I think that should be obvious. But, again, it performs its function just as well for me, imo. In fact, the local tennis specialty shop in my area is considering buying a couple 910's, paired with their 2 new Wise 2086's, to replace their well worn Neos machines. As the manager is a friend of mine, I warned him that I wouldn't be sure an Eagnas machine would hold up as well as his Neos have under the high volume of stringing done there by many different employees. I’ll be curious to see the results if they do buy the Eagnas machines.
Side Bar - The addition of the Diablo that Herb sent me is kinda cool. However, I'm not really sure what it's supposed to accomplish.
With the diablo the tension head grip the string more gently and allows the string to enter the tension head at the same angulation at each pull, and also helps eliminates the stress placed at the edge of the tension jaws against the string, especially on angled pulls with more delicate strings like nat.gut and fine gauge multis.A nice feature to have!
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Totally unproductive thread IMO. After all the ranting and raving, there is plenty on this forum that says Eagnas is a good value for the money and the machines are clearly acceptable. I own a Flex 940 and it has worked well for the past three years -- absolutely no issues. I bought a tension calibration tool from them and didn't know how to properly use it -- Victor was patient and showed me how to use it properly. No problems. My view is that Eagnas will give good service for machines that they sell...period.
Also, it is best if you pick up the machines at their offices in Gardena, CA and can go to them with any problems rather than dealing on the phone with any customer service issues.
I'm feeling like Victor now, if you don't want to buy Eagnas, don't..... move on.
Also, it is best if you pick up the machines at their offices in Gardena, CA and can go to them with any problems rather than dealing on the phone with any customer service issues.
I'm feeling like Victor now, if you don't want to buy Eagnas, don't..... move on.
Well otherwise Im not sure what your point was?
Was the point that if you paste a bigger (fuller) picture of one against a smaller (seemingly less zoomed in) picture of another it somehow makes it obvious that one is better then another???
Or that one is black, and one is orange and the Black one looks WAY cooler.... (I do agree that black makes it look more badd-@ss)
Or is it that you put many question marks at the end of the pictures so we all assume that it's a no-brainer based on the pictures?
You should go into marketing. Or making before / after pictures for one of those weight loss programs. You'd be really good at it.
Your logic is faulty. There are plenty on this forum who say their customer service has been less than exemplary. That is the question at issue, not the machines themselves. You have voted that you believe they will give good service, many have not. If this is the case, the thread is FAR MORE productive than the average TW thread as it may warn some potential customers about risks associated in dealing with this business. A very real and tangible scenario.
OK, well now you've just invalidated your own opinion. If customer service is questionable when done by phone, Yyou've now limited your recommendation to local clientele.
Well, this is quite telling about your attitude and his. A good customer-oriented businessman does not think this way. I'm afraid that patience, thick-skin and openness are simply part of the job. If you don't have them, you probably will give lousy customer service at times and your reputation should reflect that so people know what they might have to deal with.
By the way I picked up a Flex100 machine in their warehouse yesterday. Victor (I assume) was away to pick up a kid
. As far as I saw, he is obviously not a sweet talking salesman and the warehouse is nothing like a decent store. However, the price is cheap and the machine is good enough. Too bad he does not speak chinese and 91 was like a parking lot.
Il Mostro
Banned
I just happened to be driving close to Eagnas and dropped in to buy a T-100 Tension Meter for a fellow stringer. It was sold out and Victor promised to get me one as soon as they arrive (in about two weeks). Victor was cordial and personable with me -- *as usual*. I guess input = output. We chatted about my experiences with the Beers ERT vs. the T-100. FWIW, his warehouse is fully loaded with stringing machines -- almost floor to ceiling. Still some partially assembled/disassembled electric tension head units laying around. Same ones as my last visit and a few more.
BTW, the Beers is a joke for the $$$. Both the Beers and the Eagnas do what they are supposed to do in slightly different fashions. Both have strong and weak points. No %$#@ing way the Beers, at $165.00 on sale recently. offers anything better performance-wise than the Eagnas at $40.00. No brainer as a performance/price proposition. A conversation with a well known seller of the Beers confirms that even *he* thinks it overpriced 2X. I have both now, but would have been fine with only the Eagnas. What's the old saying? "You don't know what you don't know".
Regarding Eagnas, after seeing so many inane threads and posts here I can understand why he has a short fuse with some people. I am also curt with ass-hats and, worse yet, ass-clowns, in my own businesses. Life is too short.
BTW, the Beers is a joke for the $$$. Both the Beers and the Eagnas do what they are supposed to do in slightly different fashions. Both have strong and weak points. No %$#@ing way the Beers, at $165.00 on sale recently. offers anything better performance-wise than the Eagnas at $40.00. No brainer as a performance/price proposition. A conversation with a well known seller of the Beers confirms that even *he* thinks it overpriced 2X. I have both now, but would have been fine with only the Eagnas. What's the old saying? "You don't know what you don't know".
Regarding Eagnas, after seeing so many inane threads and posts here I can understand why he has a short fuse with some people. I am also curt with ass-hats and, worse yet, ass-clowns, in my own businesses. Life is too short.
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I think the company has a choice to operate that way, HOWEVER, it is not "unproductive" (as the post I was responding to stated) to inform people of that modus operandi but rather enlightening and helpful.
I would suggest that Eagnas is taking advantage of the PRESUMPTION that most customers operate on, which is that non-questionable service is assumed/desired. If they advertised, "Eagnas: good quality, questionable service!" Then I imagine few would have valid complaint or reason to tell others about their negative experience!
It is the customer's choice, but it is helpful for them to know what they are buying and what they expect.
I donno... I have an Eagnas dropweight machine and honestly I have no complain. Granted, the box was not in a great shape when it arrive. Granted, the drop weight bar was kinda loose even after tightened up the screw, but there's nothing 2 drops of superglue can't fix. All the other parts are solid and in good working order. To get a similar machine from Gamma? I think it will cost me 450 bucks instead of 250!!:shock:
I got the machine back in Oct and I have done over 15 string jobs already. Consider the usual 16 dollars stringing fee around my area, the machine has already paid for itself! Frankly speaking, I don't think my stringing jobs from the Eagnas are inferior in quality when compare to those pro shop with the fancy Electric Constant pull machine. I am not saying that I am good at stringing. In fact I am still at snail speed and on average it will take me 1.5-2 hours to string a racket.
But I take my time and just do the job right. The rackets feels even better/predictable (v.s. tension difference) than the previous jobs from those pro shops.
I got the machine back in Oct and I have done over 15 string jobs already. Consider the usual 16 dollars stringing fee around my area, the machine has already paid for itself! Frankly speaking, I don't think my stringing jobs from the Eagnas are inferior in quality when compare to those pro shop with the fancy Electric Constant pull machine. I am not saying that I am good at stringing. In fact I am still at snail speed and on average it will take me 1.5-2 hours to string a racket.
But I take my time and just do the job right. The rackets feels even better/predictable (v.s. tension difference) than the previous jobs from those pro shops.Post by BET.
Wow, you are so good at analyzing a post, not. I think it is very clear from all posts on the forum that Eagnas has spotty if not frequent poor customer service. But the OP with the headline Eagnas = COMPLETE JOKE and the other ranting and raving of others in this thread is a waste of a thread. How many times does do we need to rehash this same issue.
Wow, you are so good at analyzing a post, not. I think it is very clear from all posts on the forum that Eagnas has spotty if not frequent poor customer service. But the OP with the headline Eagnas = COMPLETE JOKE and the other ranting and raving of others in this thread is a waste of a thread. How many times does do we need to rehash this same issue.
Victor is usually too busy playing poker to answer the phone
Slowtwitcher
Legend
Epic bump
Eagnas is fine if you can be your own CS. Been there and done it. No big deal.
I have a nicer machine now, but my Eagnas served me just fine.
Would i recommend such to a new buyer? No, but if you're a tool user they can
be perfectly serviceable.
Not sure i'd buy their electronic stuff, but hey..... the lockouts work just like any other.
The dropweights? Meh, gravity is cheaper in china.
I have a nicer machine now, but my Eagnas served me just fine.
Would i recommend such to a new buyer? No, but if you're a tool user they can
be perfectly serviceable.
Not sure i'd buy their electronic stuff, but hey..... the lockouts work just like any other.
The dropweights? Meh, gravity is cheaper in china.
LOBALOT
Legend
I strung on one for a period as a pro lent it to me to try stringing as he saw how much I spending in getting my son's racquets restrung.
I would describe it as if the manufacturer on a Sunday afternoon decided to make a stringing machine and wandered the aisles of Home Depot for this part and that until they came up with a design. Perhaps, did a little welding in the driveway... Until Whalla!!! For sale! A cobbled together stringing machine from various parts from various manufacturers with varying tolerances. It functions and that is about it.
I could never get my clamps to hold string... One micro radian of a turn and the string slipped. One micro radian of a turn the other way and the string was permanently dented by the teeth. No advanced part cleaning could prevent it.
I would describe it as if the manufacturer on a Sunday afternoon decided to make a stringing machine and wandered the aisles of Home Depot for this part and that until they came up with a design. Perhaps, did a little welding in the driveway... Until Whalla!!! For sale! A cobbled together stringing machine from various parts from various manufacturers with varying tolerances. It functions and that is about it.
I could never get my clamps to hold string... One micro radian of a turn and the string slipped. One micro radian of a turn the other way and the string was permanently dented by the teeth. No advanced part cleaning could prevent it.
fritzhimself
Hall of Fame
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