Extremely irritating board bug, please advise

[not_federer]

I'm not sure if this is the right board for my problem but here goes.

Every time I try to log in and reply I encounter heavy resistance. Here's what happens:

1 - Hit reply
2 - enter "not_federer"
3 - type password, hit enter
4 - read the message "Thank you for logging in, not_federer!"
5 - then it takes me back to the login page.

EVERY
SINGLE
TIME!

Why?

It's finicky and not entirely consistent. For example, I'm writing this post without any resistance. Also, if I go into a thread and hit the reply button on the top left of the thread, as opposed to as the bottom, it works - but only after logging in several times. The whole thing is madness and makes no sense.

Is this a bug? Am I doing it wrong? Is it my account settings, am in being punished, what? I'm really curious.

 

[Bartelby]

Yes, it does do this.

Tick the box in the log in about remembering you and it can be avoided.

 

[JoelDali]

Hit the refresh button when you get kicked to the next login prompt AFTER typing in your credentials.

If on a home PC use Firefox which caches creds nicely.

 

[hcb0804]

I'm not sure if this is the right board for my problem but here goes.

Every time I try to log in and reply I encounter heavy resistance. Here's what happens:

1 - Hit reply
2 - enter "not_federer"
3 - type password, hit enter
4 - read the message "Thank you for logging in, not_federer!"
5 - then it takes me back to the login page.

EVERY
SINGLE
TIME!

Why?

It's finicky and not entirely consistent. For example, I'm writing this post without any resistance. Also, if I go into a thread and hit the reply button on the top left of the thread, as opposed to as the bottom, it works - but only after logging in several times. The whole thing is madness and makes no sense.

Is this a bug? Am I doing it wrong? Is it my account settings, am in being punished, what? I'm really curious.

It does this to me too and really p****s me off.
How about a fix TW?

 

[VaththalKuzhambu]

This happens to me EVERY time I login.

And I spent quite some time trying to fix my Firefox and Chrome while the bug was with TalkTennis.

Grrrrr.

 

[julian]

TW spot to complain

It does this to me too and really p****s me off.
How about a fix TW?

Please complain at
http://tt.tennis-warehouse.com/showthread.php?t=410398

 

[EclipseRydr97]

yeah it does it to me too, as was suggested, after i enter my password and hit enter, asks me for login info and i just hit refresh again and viola, kind of annoying but what can you do until there's a fix

 

[WhiskeyEE]

Can you please fix this? This has been going on for years and I can't understand why it hasn't been addressed. It doesn't happen on any other forum I've been to.

 

[syke]

Nothing beats the darn tapatalk pop up every time you go to a new page on the iPhone. It stinks, please remove it!

It was much better before. Tapatalk is a POS app

 

[cghipp]

I have this problem, too. (Yes, even if I check "remember me.") I sometimes see it on another board that uses the same software.

Anyway, here's a temporary, if unsatisfying fix: After you log in using hte login box at the top of the page, and it takes you to the board page that clearly does NOT show you as logged in, click on one of the board sections anyway (such as "Talk Tennis Updates). After you do that, you'll see that you ARE logged in - your "User CP" page is available.

I don't know why, but that first "landing page" will not show you as logged in even if you are, and navigating to another area of the board immediately after that fixes the problem for me.

 

[Pacific lefty]

Happens to me all the time...

 

[cluckcluck]

Yep me too. I call it the 'infinite loop of login death'

 

[Sentinel]

1. Use the login textbox that comes on top right, not the box that comes in the center of the page.

2. Click on Keep me logged in/ remember me.

 

[BeHappy]

It seems to be getting worse.

 

[jaggy]

It only happens to me at work but does happen every time

 

[PrinceMoron]

Why not try the French Open Ap. and then you realise the TWH forum is brilliant?

Even has match terminated instead of completed matches. So you think it has been rained off.

Crashes all the time and there is a stuuuuuuuupid link to the shop eveeeeeeeery time you open the ap. Aaaaaaaaaaaaaaaaaaaaargh!!!!!!!!!

 

[Swissv2]

This happens to me too, but I have found a simple temporary solution.

1. Login
2. Press Refresh button

It will log you in properly after that. Unfortunately, you have to do this process each time you visit the website.

 

[Surecatch]

Very glad to see this covered here......I logged in for the first time in several years and it's happened repeatedly as I've tried to reply to other posts.

Weird and aggravating, but not enough so to keep me away. I love it here....the wealth of knowledge is amazing and it feeds my tennis obsession, so it all gooood.

 

[Raul_SJ]

This needs to be fixed.

Users should not need to workaround this bug.

It needs to be fixed.

 

[nikdom]

I think I know what the issue is.

It's not the checking the 'Remember Me' check box. All that does is create a cookie on the user's browser. If my guess is correct, the problem is on the server side.

More than likely TW is using multiple servers for hosting the vBulletin PHP application that powers these boards. These servers are usually placed behind what's called a load-balancer :- meaning that incoming HTTP requests are routed to one or more servers. When a login request goes to a server, that individual server creates what's called a "Session" (a server side cookie) for that user ON THAT server. These "sessions" are usually not transferred between the different servers (unless TW does something more complicated called session-replication in which case the replication is slow)

You can see right away what the problem is then. Server A logs you in and creates a session on that server and redirects your browser to the next page. Unfortunately, if the load balancer is not doing what's called a "sticky session", i.e sticking your requests to that one server, this redirect request goes to another server B behind the same load balancer. Server B has no clue you have logged in (since it has no session for you) and asks that you log in again. This process can repeat if there are multiple servers and the load balancer is not doing sticky sessions.

The reason I think the load balancer is the problem is because you can confirm it by doing this -

1. Enter your login information and hit enter
2. Now you're back to a page where you're asked again for your login information or you are on one of the forum pages but it does not show you as logged in at the top.
3. Now keep refreshing the forum page. Eventually you'll find that it shows you as logged in.

What's happened is by refreshing you're sending multiple requests for the page and eventually the balancer sent one to one of the servers which DOES have a session for you.

I'm happy to offer any assistance if one of the mods wants to contact me. You would need to get in touch with your hosting/IT staff and have them resolve the round-robin load balancer issue with sticky sessions.

tl;dr version -

- Refresh the page (or keep doing so) until you see you're logged in.
- Problem is a technical one on the Warehouse servers which is not debilitating but most likely the one described in detail above

 

[PeteD]

The issue and the f5 solution have been around for years.

 

[Lakers4Life]

Maybe you also need to remember password in your browser. I access TT-TW on various browsers throughout the day. Android Tablet, Ipad, IE8, IE7, Fiefox, Chrome, etc. No problems at all "remembering me".

 

[Deleted member 307496]

This has happened to me, found the "remember me" part worked.

 

[Cormorant]

That was helpful, and it only took me a year and a half to get an answer for this little problem.

 

[TW Staff]

This also happens to the admin as well, so it is not just a user error. I find, like the other users mentioned, pushing the "refresh" button after your log in, takes you to the correct log in page. In the future if you have any problems or questions and wish them to be answered or addressed quicker by the admin, please post in TW Questions/Comments section and then we will be able to help!

TW Staff

 

[julian]

Which one is the "refresh button"?

This also happens to the admin as well, so it is not just a user error. I find, like the other users mentioned, pushing the "refresh" button after your log in, takes you to the correct log in page. In the future if you have any problems or questions and wish them to be answered or addressed quicker by the admin, please post in TW Questions/Comments section and then we will be able to help!

TW Staff

Which one is the "refresh button"?
It is a serious qurstion

 

[Lakers4Life]

Which one is the "refresh button"?
It is a serious qurstion

The circle with the Arrow on most browsers or the "Pieces" Arrows. On PC Keyboards "F5".

 

[diredesire]

The circle with the Arrow on most browsers or the "Pieces" Arrows. On PC Keyboards "F5".

You can alternately use Ctrl + R or Command + R depending on which platform you're running.

I tried to get in touch with the technical admin of the board to check some code issues on the board, but still haven't heard back. This is an issue with vBulletin, and isn't strictly limited to our board. Bummer.

 

[Chemist]

I'm not sure if this is the right board for my problem but here goes.

Every time I try to log in and reply I encounter heavy resistance. Here's what happens:

1 - Hit reply
2 - enter "not_federer"
3 - type password, hit enter
4 - read the message "Thank you for logging in, not_federer!"
5 - then it takes me back to the login page.

EVERY
SINGLE
TIME!

Why?

It's finicky and not entirely consistent. For example, I'm writing this post without any resistance. Also, if I go into a thread and hit the reply button on the top left of the thread, as opposed to as the bottom, it works - but only after logging in several times. The whole thing is madness and makes no sense.

Is this a bug? Am I doing it wrong? Is it my account settings, am in being punished, what? I'm really curious.

It has happened to me too. One easy solution is to check the "Remember Me" next to User Name to save your username and password. So everytime you click Talk Tennis, you are automatically logged in. It worked for me