File shoes warranty

[ae11]

I posted this in another thread as well.

I read on a Fila 6-month outsole warranty card:

"To qualify a replacement pair will be granted if the outsole is completely worn through exposing the interior of the shoe.
Exposure of different colored outsole or midsole material does not meet replacement guidelines of the durability guarantee"

Is this really true?! If yes they might as well not offer any guarantees!

Also is there any difference in guarantee terms and policies if the shoes
returned to TW instead of Fila?

 

[TW Staff]

ae11,

While not 100% sure of their guidelines, we normally recommend looking at the following link in terms of guidelines for shoe warranties:

http://img.tennis-warehouse.com/img/sole_warranty.gif

If you plan on sending your shoes back to Fila, I would recommend contacting them for their exact guidelines. If you send them back to us, we use the link above as a guideline. We tend to replace the shoes faster than sending back to the manufacturer.

Brittany, TW