Hey Guys, Last week I received a complaint from one of my customers. His strings snapped after two days of tennis. I believe the new string job had about 5 hours on it on the first day and maybe more on the second day. He was upset and said I did a horrible job. Instead of arguing, I offered to string his racket for free. I figured that even though I would lose revenue I would be able to retain a customer. His racket was strung with Prince Synthetic gut without duraflex. Not the most durable stuff imo. I did not get to see where his strings broke because he had already sent the racket to another stringer, but I do not believe it was my fault. I'm just curious how would you guys handle the situation?