I didn't see this kind of thread on the first page, so I thought I'd start one. Earlier on Thursday, I received my latest order from TW. A few comments: 1. It came on time, as has been the case with every order for the last 3 years. 2. It contained exactly what I ordered. I've never received the wrong items from TW, and am confident that they'd fix it, as they did when they sent me a pair of shoes that had clearly been worn more than just "on the carpet." 3. For the first time, I used their racquet matching service; my racquets came in identically matched at the specs I requested. They were labeled with the specs, and I saved the label to hopefully take advantage of the service if I order a third racquet. Not having to do with this order, the fact that TW maintains Talk Tennis, from which I've learned a ton of valuable information about everything having to do with tennis, makes me likely to buy from them no matter what. They just go the extra mile. Please feel free to add if you have some positive feedback. Far too many times it's only the negative feedback that I see, and I have to believe positive outweighs negative 99:1. Thanks TW.