Kneissl Official info

  • Thread starter Deleted member 495229
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D

Deleted member 495229

Guest
hoping to hear in the next few weeks on the new range........
 

ced

Professional
http://www.tennis-warehouse.com/Kne.../descpageRCKNEISSL-TOM275L.html?showinvis=yes

Definitely the best good-looking racquet I've ever seen in my whole life. I wish they have something like 285g unstrung, less than 22mm beam, 315g swingweight, 16x19 string pattern, 2' head light strung and I swear I'll switch to that forever.

That was one sweet stick, sweet looking too ..... only problem I had with it was the extra length. I found the Black Star to be one of (if not the) best racquets I've ever hit with, and I had to order it from the UK as none were available in the USA.
 

smiley_face

Rookie
That was one sweet stick, sweet looking too ..... only problem I had with it was the extra length. I found the Black Star to be one of (if not the) best racquets I've ever hit with, and I had to order it from the UK as none were available in the USA.

Do you measure swingweight of the Black Star? I used to play with Head IG Speed Elite, when they release the Graphene Speed S I switch to that but the swingweight turns out to be much higher than the previous version though both are 285 unstrung. In addition to that, it's stiff like a board.

Many thanks.
 

ced

Professional
Do you measure swingweight of the Black Star? I used to play with Head IG Speed Elite, when they release the Graphene Speed S I switch to that but the swingweight turns out to be much higher than the previous version though both are 285 unstrung. In addition to that, it's stiff like a board.

Many thanks.

My Black Stars were 2010 models and I no longer have them, the guys at Kneissl-UK may be able to help you there. I only know the Black Stars were among my all-time favorite racquets (in over 60 years of play)
 
D

Deleted member 495229

Guest
kneissl is still solvent - and yes in the UK we do have a site. plenty of stuff for sale and we continue to press HQ for a new range, apparently in the works.
 

lgbalfa

Professional
will these racquets be sold in america soon?

it has been a while since this thread has had any activity.
 

Overheadsmash

Professional
Any more news on the status of Kneisel racquets?

Hit with my white star a little bit last week but put it away - it doesn't have a mark on it and I am afraid to scratch it! Beautiful stick and such a clean design - not all busy with graphics.
 

chrisingrassia

Professional
@KneisslOfficial
I ordered a couple reels of string from your site a week ago, still no update or tracking #. Sent an email direct to Kneissl, no response; sent an inquiry through your website, no response; sent an email directly to you KneisslyOfficial, no response. Opened a PayPal dispute, no response after 72hrs.
 
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chrisingrassia

Professional
I would advise potential buyers to avoid Kneissl entirely. I'm not sure what their deal is, but I got ripped off. This thread should get sticky'd. I assume this is why TW doesn't stock their products.

Bought two reels of Tourstar for specific client request on March 11, 2016. Wasn't able to find this string anywhere else except direct through Kneissl, not even on the bay. Still have not received the product and no shipping confirmation/tracking #. I've sent countless emails direct to info@kneissl-uk.com, no response. Sent an inquiry through their website, no response. Tried calling them, no one answers. Scoured TT threads and found someone by the name of mike@kneissl-uk.com and emailed him directly, no response but didn't get a bad email kickback either so apparently he rec'd my email.

Opened a PayPal claim on 3/15....no seller response on 3/16 or 3/17.....escalated it to a dispute on 3/18. Then magically "Tim McCann" on 3/21 emails me saying "we are away at 'ski testing', but back this Friday (being 3/25). We will send your order next week, if you release the PayPal hold."

I'm one to give benefit of the doubt usually, so I was cool with this. I closed the PayPal dispute on 3/21. Friday last week came and went, no shipping info. Monday came and went, no shipping info. I know Kneissl is in the UK and 8hrs ahead of me, so I emailed Tim back Monday mid-day and gave an ultimatum that if I don't have shipping confirmation or tracking# by 7am PST on Tuesday 3/28, I will file fraud claims on this transaction through PayPal and my credit card company. Well, today came and went, no shipping info (since they're in the UK, their Tuesday is over). I filed a fraud claim with PayPal and my credit card company.

I don't know who this @michael valek is above my post here, but Kneissl is a complete joke. Eighteen days and can't ship out two reels of string. My specific client is a 20-racquet-per-week job, I told client I won't do any business with Kneissl. Even if they do magically ship the string at some point, I'm putting it straight in the garbage; not running the opportunity of a player liking their the string and then request for me to deal with this all over again.

The worst consumer experience I've ever had outside of Comcast.

@KneisslOfficial
@TW Staff
 
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I would advise potential buyers to avoid Kneissl entirely. I'm not sure what their deal is, but I got ripped off. This thread should get sticky'd. I assume this is why TW doesn't stock their products.

Bought two reels of Tourstar for specific client request on March 11, 2016. Wasn't able to find this string anywhere else except direct through Kneissl, not even on the bay. Still have not received the product and no shipping confirmation/tracking #. I've sent countless emails direct to info@kneissl-uk.com, no response. Sent an inquiry through their website, no response. Tried calling them, no one answers. Scoured TT threads and found someone by the name of mike@kneissl-uk.com and emailed him directly, no response but didn't get a bad email kickback either so apparently he rec'd my email.

Opened a PayPal claim on 3/15....no seller response on 3/16 or 3/17.....escalated it to a dispute on 3/18. Then magically "Tim McCann" on 3/21 emails me saying "we are away at 'ski testing', but back this Friday (being 3/25). We will send your order next week, if you release the PayPal hold."

I'm one to give benefit of the doubt usually, so I was cool with this. I closed the PayPal dispute on 3/21. Friday last week came and went, no shipping info. Monday came and went, no shipping info. I know Kneissl is in the UK and 8hrs ahead of me, so I emailed Tim back Monday mid-day and gave an ultimatum that if I don't have shipping confirmation or tracking# by 7am PST on Tuesday 3/28, I will file fraud claims on this transaction through PayPal and my credit card company. Well, today came and went, no shipping info (since they're in the UK, their Tuesday is over). I filed a fraud claim with PayPal and my credit card company.

I don't know who this @michael valek is above my post here, but Kneissl is a complete joke. Eighteen days and can't ship out two reels of string. My specific client is a 20-racquet-per-week job, I told client I won't do any business with Kneissl. Even if they do magically ship the string at some point, I'm putting it straight in the garbage; not running the opportunity of a player liking their the string and then request for me to deal with this all over again.

The worst consumer experience I've ever had outside of Comcast.

@KneisslOfficial
@TW Staff

Omg Comcast was even worse than that ???
 

joe sch

Legend
I would advise potential buyers to avoid Kneissl entirely. I'm not sure what their deal is, but I got ripped off. This thread should get sticky'd. I assume this is why TW doesn't stock their products.

Bought two reels of Tourstar for specific client request on March 11, 2016. Wasn't able to find this string anywhere else except direct through Kneissl, not even on the bay. Still have not received the product and no shipping confirmation/tracking #. I've sent countless emails direct to info@kneissl-uk.com, no response. Sent an inquiry through their website, no response. Tried calling them, no one answers. Scoured TT threads and found someone by the name of mike@kneissl-uk.com and emailed him directly, no response but didn't get a bad email kickback either so apparently he rec'd my email.

Opened a PayPal claim on 3/15....no seller response on 3/16 or 3/17.....escalated it to a dispute on 3/18. Then magically "Tim McCann" on 3/21 emails me saying "we are away at 'ski testing', but back this Friday (being 3/25). We will send your order next week, if you release the PayPal hold."

I'm one to give benefit of the doubt usually, so I was cool with this. I closed the PayPal dispute on 3/21. Friday last week came and went, no shipping info. Monday came and went, no shipping info. I know Kneissl is in the UK and 8hrs ahead of me, so I emailed Tim back Monday mid-day and gave an ultimatum that if I don't have shipping confirmation or tracking# by 7am PST on Tuesday 3/28, I will file fraud claims on this transaction through PayPal and my credit card company. Well, today came and went, no shipping info (since they're in the UK, their Tuesday is over). I filed a fraud claim with PayPal and my credit card company.

I don't know who this @michael valek is above my post here, but Kneissl is a complete joke. Eighteen days and can't ship out two reels of string. My specific client is a 20-racquet-per-week job, I told client I won't do any business with Kneissl. Even if they do magically ship the string at some point, I'm putting it straight in the garbage; not running the opportunity of a player liking their the string and then request for me to deal with this all over again.

The worst consumer experience I've ever had outside of Comcast.

@KneisslOfficial
@TW Staff

Seems like many companies in this internet era have cut the customer support and opted for web support which is not well supported by the cutback staff. My worst experience was with AT&T which has very poor customer support and makes many billing errors.
 

chrisingrassia

Professional
My reels showed up yesterday. No email from Kneissl, no tracking #. Just showed up.

Oh, and no box I might add. Wrapped in bubble wrap and brown packing tape with a hand-written address label. Plastic reels were shattered and string was all loose and unwound.

Such a joke.
 
Seems like many companies in this internet era have cut the customer support and opted for web support which is not well supported by the cutback staff. My worst experience was with AT&T which has very poor customer support and makes many billing errors.

Verizon fios is just horrible as well
 

chrisingrassia

Professional
Telecoms hold geographic monopolies. They have zero need to invest in CS because the vast majority of the time you have no other option.
 

norco lapalco

New User
I would advise potential buyers to avoid Kneissl entirely. I'm not sure what their deal is, but I got ripped off. This thread should get sticky'd. I assume this is why TW doesn't stock their products.

Bought two reels of Tourstar for specific client request on March 11, 2016. Wasn't able to find this string anywhere else except direct through Kneissl, not even on the bay. Still have not received the product and no shipping confirmation/tracking #. I've sent countless emails direct to info@kneissl-uk.com, no response. Sent an inquiry through their website, no response. Tried calling them, no one answers. Scoured TT threads and found someone by the name of mike@kneissl-uk.com and emailed him directly, no response but didn't get a bad email kickback either so apparently he rec'd my email.

Opened a PayPal claim on 3/15....no seller response on 3/16 or 3/17.....escalated it to a dispute on 3/18. Then magically "Tim McCann" on 3/21 emails me saying "we are away at 'ski testing', but back this Friday (being 3/25). We will send your order next week, if you release the PayPal hold."

I'm one to give benefit of the doubt usually, so I was cool with this. I closed the PayPal dispute on 3/21. Friday last week came and went, no shipping info. Monday came and went, no shipping info. I know Kneissl is in the UK and 8hrs ahead of me, so I emailed Tim back Monday mid-day and gave an ultimatum that if I don't have shipping confirmation or tracking# by 7am PST on Tuesday 3/28, I will file fraud claims on this transaction through PayPal and my credit card company. Well, today came and went, no shipping info (since they're in the UK, their Tuesday is over). I filed a fraud claim with PayPal and my credit card company.

I don't know who this @michael valek is above my post here, but Kneissl is a complete joke. Eighteen days and can't ship out two reels of string. My specific client is a 20-racquet-per-week job, I told client I won't do any business with Kneissl. Even if they do magically ship the string at some point, I'm putting it straight in the garbage; not running the opportunity of a player liking their the string and then request for me to deal with this all over again.

The worst consumer experience I've ever had outside of Comcast.

@KneisslOfficial
@TW Staff

Wow, I had a very similar Kneissl experience with the same Tim McCann . Terrible response time to emails. Kneissls have always been known as great looking racquets in addition to their playability, and it's part of the attraction in buying one. I ordered a White Star and a Blue Star. Besides the long delays in responding and shipping, the Blue Star looks NOTHING like the photo on the website. Instead of a gorgeous deep royal blue, it's a muted grey-ish toned stick Ugly as hell. Tim's response to my complaint: "The color won't affect the racuets performance." Not worth the trouble to complain, as they are just selling off their old stock....
 

michael valek

Hall of Fame
Kneissl haven’t made rackets for about 5 -10 years now, Tim is a good guy and was flying the flag for Kneissl in Europe for a long time with some tennis help from me. Their business is entirely ski related which takes up all his time and they have no interest in tennis any more. I was associated with them for a few years when that range was new but now there is nothing tennis related to be associated with. Hoping for a comeback one day.
 

vsbabolat

G.O.A.T.
Kneissl haven’t made rackets for about 5 -10 years now, Tim is a good guy and was flying the flag for Kneissl in Europe for a long time with some tennis help from me. Their business is entirely ski related which takes up all his time and they have no interest in tennis any more. I was associated with them for a few years when that range was new but now there is nothing tennis related to be associated with. Hoping for a comeback one day.
Kneissl and Fischer can’t be bothered by tennis anymore. Such a shame
 
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