Kudos to TW-- Order Mix-Up

kingcheetah

Hall of Fame
Just wanted to say thanks to Tennis Warehouse for helping resolve an order mishap--
I placed an order w/ the MRT matching service for racuqets on Tuesday and somehow on either Wednesday or Thursday there was a mixup and a Customer Service rep told the MRT that they had received a call to cancel the order. I noticed the CXL in the order tracking today, and contacted TW to see what was going on and they were quickly able to resolve the mixup-- in fact they still had the matched racquets set aside, so they can string and ship today. Thanks for the prompt service!
 

TW Staff

Administrator
kingcheetah,

Thanks for the kind words and glad everything worked out. Please let us know if you need anything else!

Brittany, TW
 
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