I dunno man... When you do talk to you do you notice how long he can stay on the phone for? Sometimes I'll call with a 1 min question and he keeps me on the line for like 30 min. If hes on the phone then theres no other person to pick up. I just call and if he doesn't answer the 1st time I leave a message and if he doesn't call me back in like an hour I just call back and I usually can get in touch with him. He seems to have a little bit too much work to handle for one or two guys. I just call with reminders every now and then cuz I know his current reputation.