Priority Mail is expensive and getting more expensive every time they increase the price of stamps.Mayami is back! My first order from the new US warehouse/distributor eight days ago arrived today. The outrageous thing is the $18.40 shipping via USPS.
Mayami strings
- Thread starter Lozannois
- Start date
LocNetMonster
Professional
Valerie
Rookie
Ordered from Asia. Paid on 21 May. Mayami system "confirms" the order on 27 May. There is a shipping reference, but it remains as "shipment registered" as of 21 June.
Follow-up done on 13 June, said "we'll check and come back to you", radio silence thereafter.
Another follow-up done on 20 June. Zero replies so far.
What else can I do?
Follow-up done on 13 June, said "we'll check and come back to you", radio silence thereafter.
Another follow-up done on 20 June. Zero replies so far.
What else can I do?
LocNetMonster
Professional
That is odd. With five distributors/partners in Asia, I would assume you would have had your order in a week. Do you know which country it is supposed to be shipped from?
Valerie
Rookie
Poland
Took nearly 6 weeks to reach me in AU.
Also... sounds like trouble brewing.
|
|
einca13
Rookie
Mayami just opened new warehouses and promised greater distribution and now they are stopping sales. Their business strategy is and has been for quite some time a case study of how not to successfully grow a company.
Last edited:
Ya I got that email as well and at this point every time I get an email from them, I half expect the context to be negative. I’m kind of surprised given the emails prior and the fact they seemed to be trending upward with landing a US distributor but then again not surprised considering their track record…..
dr. godmode
Hall of Fame
Hopefully they will be able to find a strategy that works for them financially without completely alienting the customer base, as has happened recently.
VanDerVaart23
Semi-Pro
I ordered a reel last week, cause running low on tour hex, I received it today, and I think it's funny that the email was sent today too. I'm like phew...
But something's odd, new distributors, new warehouses, even developing a new string... I think it is obvious that their revenue would be low for a while.
I wish them the best, and I'll use tour hex while they exist, but this is a weird company, I don't even know how they developed their strings. Does anybody know who is their research and development team???
But something's odd, new distributors, new warehouses, even developing a new string... I think it is obvious that their revenue would be low for a while.
I wish them the best, and I'll use tour hex while they exist, but this is a weird company, I don't even know how they developed their strings. Does anybody know who is their research and development team???
Find some influencers to market your strings. The strings are good quality and are soft on the arm, so I am sure the sales will pick up once the name gets out.
what_army
Professional
Like the majority of brands, they simply market strings, there’s no R&D.
This is what I was afraid of when I read someone's post about how their sale wasn't yielding results. Being steady wins the race. Give the stringers, the message boards, and the distributors a chance to get this in people's hands. The product can speak for itself.
Don't be a negative voice to customers and show bipolar behavior. Migrate the product instead of flipping its strategy back and forth. Find a really good distributor in the US who will handle the marketing to smooth over cultural, marketing, and logistics differences. Please!
Don't be a negative voice to customers and show bipolar behavior. Migrate the product instead of flipping its strategy back and forth. Find a really good distributor in the US who will handle the marketing to smooth over cultural, marketing, and logistics differences. Please!
einca13
Rookie
There are many obstacles to starting a string company in an over saturated market and then throw their situation with Ukraine. However, they have been all over the place with prices, been difficult with their customer base, frequent supply issues and if I remember correctly even asked us on this forum for help with their strategy.
Bottom line, customers want a quality product, with consistent availability and pricing. They have only delivered on the first one. They have been the opposite on many levels with strategy to the other small brands (Grapplesnake, TruPro, Restring, Toroline etc..) that have entered the market.
i wish them the best, but a quality product will only take you so far.
Bottom line, customers want a quality product, with consistent availability and pricing. They have only delivered on the first one. They have been the opposite on many levels with strategy to the other small brands (Grapplesnake, TruPro, Restring, Toroline etc..) that have entered the market.
i wish them the best, but a quality product will only take you so far.
I had a startup too, which turned into a real company over the last 20 years. I feel the pain too. Mayami started out so well by offering free demo strings - a great move which unfortunately alienated TW, I think. The product is very good. I still want them to succeed. They just need to plot a steady course and prioritize their buyers. So simple... They have real supporters, but it is still niche. There will be some bumps in demand as a result, but the core players will be there. All of these changes increase the volatility as we stock and de-stock. Wishing Mayami success and finding the magic formula.
VanDerVaart23
Semi-Pro
They need to improve their marketing, the 25 guys that talk in this forum about them is nothing, also I find it strange that if they need sales, they stop selling... The customers are not the only ones like "what the heck", the distrubuitors most be like "what the f" haha , like all these new partners that can even damage the image with these new partners.
We should fly to Poland and sit with these guys lol
We should fly to Poland and sit with these guys lol
LocNetMonster
Professional
Mayami says they are back. I received a message this morning saying, "Now we open only in US and Europe where we have warehouses and good shipping.
Shipping in EU from Poland, shipping in US from Florida." The message also said a new wholesale price point and a three-day 4th of July discount are available. Hopefully, they'll match TruPro's turnaround time. I placed an order on Monday and had the reel on Wednesday. My TW orders don't show up that fast.
Shipping in EU from Poland, shipping in US from Florida." The message also said a new wholesale price point and a three-day 4th of July discount are available. Hopefully, they'll match TruPro's turnaround time. I placed an order on Monday and had the reel on Wednesday. My TW orders don't show up that fast.
I got that message from them as well. Glad to see they haven't just gone away. I think they have some very good strings. Hope this is a good sign for them for some years to come.
TruPro's turn around time to Australia (au) is amazing, about 5 business days.
Mayami look like they're after AU distro, but people around here are usually resistant to trying anything not mainstream.
Valerie
Rookie
My order paid on 27 May has not even been sent.
Valerie
Rookie
My order paid on 27 May still hasn't been fulfilled
LocNetMonster
Professional
That must be frustrating. Did you get a tracking number? Assuming you contacted the company, what have they told you?
LocNetMonster
Professional
That is amazing! What string did you order?
ZDragonBall
New User
That's why I don't order from them. Not a real company.
Valerie
Rookie
Their response was:
1. It's the post office fault
2. They have no control over shipping
3. After I argued that this is NOT the way to do business in 2024, they said would arrange a new shipment to me with "more expensive priority shipping"
4. Failed to update me with the new shipment tracking, despite TWO reminders
5. None of my emails are getting replied to since 26 June, even when my payment was made some time 20-21 May.
Mayami said they wanted to look for distributors in Asia. But they are not being competitive at all. My team and I were happy to promote them for free here in Malaysia, but obviously we have to build enough awareness before taking the strings in bulk. Instead, Mayami told us that it is "easier to buy from the distributor in Thailand" which last I checked, the price point was way too steep for a small brand without much hype. There would be no business case for Mayami to even exist here.
Such an irresponsible attitude and the failure to provide proper updates to customers after a two-month delay is quite a cardinal sin in building a business in 2024.
VanDerVaart23
Semi-Pro
Blue something (sorry, am on lunch break at work) and ghost wire. To compare to TH and restring zero (all blue lol)
LocNetMonster
Professional
Pure Rush...yep, that's what I ordered to see if would be a good substitute for Tour Hex after they announced they were temporarily suspending orders. At least 17g is not comparable to Tour Hex. Ordering 16g the next time. Got a couple of sets of Pure Rush in 15g, too, and I am anxious to try it out this week.
LocNetMonster
Professional
Oh, wow. Sorry to hear that. You are way more patient than me, three weeks and no tracking number??? I would have had the card company reverse payment. Hopefully, you won't have to do that and have your order in a few days from now.
Valerie
Rookie
Yes but my order was paid for BEFORE they make the announcement. If they felt that it is not possible to sort out, they could at least have offered a refund. At least that sounds like they are genuine and would own up.@Valerie you will need to talk to your bank about cancelling that payment as you didnt' receive any goods or service from them.
Unfortuntely their last communication was that they were not going to ship to Asia
That is just how you lose customers for sure.
Now they made themselves sound like a scam.
My old shipment tracking still shows as "shipment registered". As if it never even left the warehouse in Poland.
Yea unfortunately it's been too long. I'll demand for a refund some time this week if they still decide to ghost me. Failing that I'll get the banks to step in.
VanDerVaart23
Semi-Pro
Enough drama...
Name the best Tour Hex hybrids you've tested.
Name the best Tour Hex hybrids you've tested.
konstantinos kalfountzos
Hall of Fame
I liked Big Spin mains x Tour Hex crosses much more than Machete mains x Tour Hex crosses. Or by hybrids do you mean similar strings to Tour Hex?
VanDerVaart23
Semi-Pro
Cool! I meant hybrids with Tour Hex
I like Tour Hex mains and Cream crosses
Tour Hex 1.23 FB seems to be a more comfortable, more powerful (probably better at higher tension), better ball pocketing, but less slickness compared to Restring Zero (1.28, both strings at 45lbs). At 3 hrs, both crosses and mains are notched/sticking but still got plenty of topspin. Could probably increase tension for a bit more control and still be safe for my arm (I don't think my arm would survive Zero any higher). Amazing that this is a 2-4 year old string doing what the newer gen is now starting to do, although lifespan is probably 2/3 of Zero.
One con was launch angle was REALLY low until it wore in around the 10-20 minute mark or so.
One con was launch angle was REALLY low until it wore in around the 10-20 minute mark or so.
Wouldn't a slicker cross do better? Might try TH mains with GW after PR with GW for a head to head of Blue mains.
konstantinos kalfountzos
Hall of Fame
The one con I noticed with the Big Spin x Tour Hex hybrid was that after 4-5 hours, the Tour Hex crosses at the top half of the stringbed would stick a bit out of place.
I think that Tour Hex keeps the power delivery at a controllable level. If I was to try a round string in the crosses, I would put a stiff and slick one like Kirschbaum Max Power red.
yourtennisfit
Professional
seems like they now only ship from and to the US - they refer to partners for other countries
To be honest, I had a lot of sympathy for their situation, but this is getting more confusing by the minute
Amazing
LocNetMonster
Professional
Got an email this morning announcing they are launching a new website for European buyers. The URL is www.mayami-sports.com
