New Balance MC 1007 4E - 6 Month Outsole Guarantee for Black/Grey vs. White/Navy

[youngbeezy]

Is there a reason why the White/Navy colorway of the New Balance MC 1007 4E are not backed by New Balance's NDurance 6-month outsole durability guarantee while the 2E in the same color and 4E in the Black/Grey are covered?

I had recently purchased a pair of the 1007s in the White/Navy and I called the support line to inquire about the 6-month guarantee as I only recently noticed it was missing from the item description and they advised me to return/exchange my White/Navy pair for the same shoe in Black/Grey. It is the same outsole and it would save on shipping/time to have the White/Navy pair eligible for the outsole guarantee as opposed to shipping it back for essentially the same shoe.

Thanks!

 

[TW Staff]

Is there a reason why the White/Navy colorway of the New Balance MC 1007 4E are not backed by New Balance's NDurance 6-month outsole durability guarantee while the 2E in the same color and 4E in the Black/Grey are covered?

I had recently purchased a pair of the 1007s in the White/Navy and I called the support line to inquire about the 6-month guarantee as I only recently noticed it was missing from the item description and they advised me to return/exchange my White/Navy pair for the same shoe in Black/Grey. It is the same outsole and it would save on shipping/time to have the White/Navy pair eligible for the outsole guarantee as opposed to shipping it back for essentially the same shoe.

Thanks!

Sorry for the misinformation, however the warranty is offered for that same shoe, MC 1007, in all the colors that we carry. Description just needed to be updated, and now has been corrected.

-Troy, TW

 

[youngbeezy]

Thank you Troy!