New racquet, split grommet - return/exchange?

xeropwnage

New User
Just bought a new racquet. It came pre-strung and I noticed a split grommet at near the head. I know it's likely to happen eventually, but since it's a new frame, is it worth making a fuss? Opinions welcomed. Thank you.

 

lwto

Hall of Fame
why don't you just take it back to the store and exchange it.

OTOH, if you purchased it from a store and it was manufacturer strung, then I would say it's a less expensive model with lacking quality.
I guess I"m just saying, that the next time its strung, there would be a good chance that it breaks then.
 
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esgee48

Legend
The grommet appears to be damaged by the knot. Bad technique by whoever strung the racquet. You may be able to get a grommet set for it, but not a racquet exchange. 2 cents.
 

xeropwnage

New User
I bought it online from the, uh, "tennis warehouse" in Houston but it was via a 3rd-party seller that rhymes with "Hadouken." There was a return packaging label included with the box, however, I just realized the packaging slip says "NO RETURNS on strung racquets."

It's a Volkl Organix 10 295g. Since they didn't have a string/tension option on the 3rd-party website, I assumed it would arrive unstrung. Upon arrival, I noticed that there was a sticker on the frame designating string and tension, which I certainly did not ask for. Is that default protocol when string/tension is not specified, to use a free string at mid-tension? I almost think they did that intentionally so that if the racquet were somehow damaged, it would be unreturnable.

Do I need special tools to change the grommets, if I am denied an exchange? I wonder if I can make the argument that since I did not ask for string/tension and they did it without my consent and there was damage as a result, if that would warrant an exchange. I would like to avoid a refund because I got a pretty good deal for it.

Your responses are much appreciated. Thanks.
 

gkamieneski

Semi-Pro
Consider that they most likely mean "no returns on strung racquets" to mean no returns when you purchase a bare frame and proscribe which string to put in and at what tension? Basically, they don't want to have to take a racquet back with your string and tension choice that they may more difficulty reselling.

I don't think a "pre-strung" racquet, sold as such, falls into this same category.
 

esgee48

Legend
You can still obtain grommets for the O10 295. And they are not that hard to replace/insert into the frame. Patience is the only requirement. That and hot water or hair dryer to soften the plastic and an awl to guide the grommet tubes thru the frame. You can also search the forum for threads on replacing grommets normally under the String Section.

BTW, you can still play with the racquet. When the frame is restrung, that's the time to replace the grommet.
 

xeropwnage

New User
You can still obtain grommets for the O10 295. And they are not that hard to replace/insert into the frame. Patience is the only requirement. That and hot water or hair dryer to soften the plastic and an awl to guide the grommet tubes thru the frame. You can also search the forum for threads on replacing grommets normally under the String Section.

BTW, you can still play with the racquet. When the frame is restrung, that's the time to replace the grommet.
You say the racquet is still playable, but would you advise against it? I've read that you shouldn't if the strings are susceptible to rubbing against the frame, but in this case it's just the tie-off knots. I don't know if that makes a difference.
 

xeropwnage

New User
Why wouldn't you just exchange the racquet? It sounds like you are within your right to do so.
That's what I'm hoping for, but I'm still uncertain whether they'll decide to enforce their return policy or if this situation would be considered an exception. I just e-mailed them and suggested an exchange. Fingers crossed :D

+1 for free string jobs!
 

gkamieneski

Semi-Pro
I am not sure you understood the post where I was offering that their return policy means no returns when you select a string and tension for them to string. Also, looks like 2 bad knots to me. Double the reason to return it.
 

Sparkyovcov

Semi-Pro
Forget the knots. What direction is the string in the grommet next to the knot furthest left going? Is it a cross or a main?
 

xeropwnage

New User
I am not sure you understood the post where I was offering that their return policy means no returns when you select a string and tension for them to string. Also, looks like 2 bad knots to me. Double the reason to return it.
I'm sorry, I probably misunderstood. What I meant was that the frame does not come pre-strung by default, that you have to specify a string and tension if desired, as far as I know. So because it isn't technically a "pre-strung" racquet, I'm not sure if they would take it back.
 

esgee48

Legend
Reply to post #9: It does not make a difference. The tie off grommet has been crushed, but the tube going thru the frame is probably OK. So, the frame is still useable.

All I can say is 'Good Luck' on an exchange because you bought from a 3rd party AND the frame is now strung (even if you did not ask for it.) All the more reason to deal directly with a retailer or seller AND to buy unstrung unless you explicitly ask that it be strung. Most online sites have the string/no string option unless you are buying used. And even here, TW will ask or you can ask.
 

Chotobaka

Hall of Fame
I'd still give the return request a shot, positioning it as "defective merchandise". Nothing to lose. BTW, the x10 295 is a terrific racquet.
 
First of all you should call and see what they say. You're coming up with all of these options/possibilities/scenarios when you could make a quick call and settle the matter in a fraction of the time it took to generate 20 posts on something as simple as a smashed grommet (which, btw, could be fine as is for years).

If they say nope, no returns, ask them to at least send you a grommet set so you can replace it the next time you string.
 

dak95_00

Hall of Fame
First of all you should call and see what they say. You're coming up with all of these options/possibilities/scenarios when you could make a quick call and settle the matter in a fraction of the time it took to generate 20 posts on something as simple as a smashed grommet (which, btw, could be fine as is for years).

If they say nope, no returns, ask them to at least send you a grommet set so you can replace it the next time you string.
Said in my stupid person voice, "But what if they say no returns?"

Response in my tired of reading this thread voice, "Then you should've purchased from Tennis Warehouse!"
 
If its "factory" strung, there's really no such thing as a "defective" string job, unless there's a misweave or a missed hole. They come a certain way. You buy it that way or you don't. If you want something with a custom string job, you buy one that doesn't have strings. If its a "cheapie" frame, they probably don't make grommet strips for it anyway.
 
Think you missed the post below, Steve. I was thrown as well when I read that it was a Volkl Organix 10; those don't come pre-strung. The only Volkl's I know of that are pre-strung are the jr racquets.

I'm sorry, I probably misunderstood. What I meant was that the frame does not come pre-strung by default, that you have to specify a string and tension if desired, as far as I know. So because it isn't technically a "pre-strung" racquet, I'm not sure if they would take it back.
 

xeropwnage

New User
First of all you should call and see what they say. You're coming up with all of these options/possibilities/scenarios when you could make a quick call and settle the matter in a fraction of the time it took to generate 20 posts on something as simple as a smashed grommet (which, btw, could be fine as is for years).

If they say nope, no returns, ask them to at least send you a grommet set so you can replace it the next time you string.
I hear ya, V1. My original intention was to make sure I wasn't overreacting before I called in and started complaining. Anywho, I was finally able to get in contact with a Customer Service rep and I sent him pics. Once they're able to verify the damage, he said they'd be happy to set up an exchange. If not, at the very least, I think I'm entitled to replacement grommets. Thank you all for your input and support.

The frame looks like a Volkl Super G 10 racket.
It is not the Super G, unfortunately. As much as I was anticipating it, I couldn't justify paying the difference for what seems like a minor update.
 
Cool - glad to hear you got it resolved. Oh, and if they do opt to send a replacement grommet set in lieu of a new racquet, replacing grommets in Volkls are a piece of cake.
 

Irvin

Talk Tennis Guru
I hear ya, V1. My original intention was to make sure I wasn't overreacting before I called in and started complaining. Anywho, I was finally able to get in contact with a Customer Service rep and I sent him pics. Once they're able to verify the damage, he said they'd be happy to set up an exchange. If not, at the very least, I think I'm entitled to replacement grommets. Thank you all for your input and support...
If it were me I would prefer to have grommets only. That frame will play fine and if you need to replace anything it would just be the bumper guard.
 
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