xeropwnage
New User
Just bought a new racquet. It came pre-strung and I noticed a split grommet at near the head. I know it's likely to happen eventually, but since it's a new frame, is it worth making a fuss? Opinions welcomed. Thank you.

You say the racquet is still playable, but would you advise against it? I've read that you shouldn't if the strings are susceptible to rubbing against the frame, but in this case it's just the tie-off knots. I don't know if that makes a difference.You can still obtain grommets for the O10 295. And they are not that hard to replace/insert into the frame. Patience is the only requirement. That and hot water or hair dryer to soften the plastic and an awl to guide the grommet tubes thru the frame. You can also search the forum for threads on replacing grommets normally under the String Section.
BTW, you can still play with the racquet. When the frame is restrung, that's the time to replace the grommet.
That's what I'm hoping for, but I'm still uncertain whether they'll decide to enforce their return policy or if this situation would be considered an exception. I just e-mailed them and suggested an exchange. Fingers crossedWhy wouldn't you just exchange the racquet? It sounds like you are within your right to do so.
That string is a cross. The knots pictured are on the mains.Forget the knots. What direction is the string in the grommet next to the knot furthest left going? Is it a cross or a main?
I'm sorry, I probably misunderstood. What I meant was that the frame does not come pre-strung by default, that you have to specify a string and tension if desired, as far as I know. So because it isn't technically a "pre-strung" racquet, I'm not sure if they would take it back.I am not sure you understood the post where I was offering that their return policy means no returns when you select a string and tension for them to string. Also, looks like 2 bad knots to me. Double the reason to return it.
Said in my stupid person voice, "But what if they say no returns?"First of all you should call and see what they say. You're coming up with all of these options/possibilities/scenarios when you could make a quick call and settle the matter in a fraction of the time it took to generate 20 posts on something as simple as a smashed grommet (which, btw, could be fine as is for years).
If they say nope, no returns, ask them to at least send you a grommet set so you can replace it the next time you string.
I'm sorry, I probably misunderstood. What I meant was that the frame does not come pre-strung by default, that you have to specify a string and tension if desired, as far as I know. So because it isn't technically a "pre-strung" racquet, I'm not sure if they would take it back.
I hear ya, V1. My original intention was to make sure I wasn't overreacting before I called in and started complaining. Anywho, I was finally able to get in contact with a Customer Service rep and I sent him pics. Once they're able to verify the damage, he said they'd be happy to set up an exchange. If not, at the very least, I think I'm entitled to replacement grommets. Thank you all for your input and support.First of all you should call and see what they say. You're coming up with all of these options/possibilities/scenarios when you could make a quick call and settle the matter in a fraction of the time it took to generate 20 posts on something as simple as a smashed grommet (which, btw, could be fine as is for years).
If they say nope, no returns, ask them to at least send you a grommet set so you can replace it the next time you string.
It is not the Super G, unfortunately. As much as I was anticipating it, I couldn't justify paying the difference for what seems like a minor update.The frame looks like a Volkl Super G 10 racket.
If it were me I would prefer to have grommets only. That frame will play fine and if you need to replace anything it would just be the bumper guard.I hear ya, V1. My original intention was to make sure I wasn't overreacting before I called in and started complaining. Anywho, I was finally able to get in contact with a Customer Service rep and I sent him pics. Once they're able to verify the damage, he said they'd be happy to set up an exchange. If not, at the very least, I think I'm entitled to replacement grommets. Thank you all for your input and support...