nike warranty question

[yonexpurestorm]

when you wear through the cb's and get a voucher card for another pair of shoes, do those shoes come with another warranty? i have used the warranty with addidas, but i heard nike just sends you a gift card.

 

[frunk]

no they don't. you get a gift card to do with however you want on nike.com. you can buy a couple shirts or some other shoes if you want, but they never come with another warranty, that would be stupid

 

[yonexpurestorm]

that is what i thought. i figured they had a system that would recognize you were using a warranty voucher instead of an actual purchase.

 

[SwervinVolleyer]

Might anyone know what the approximate turnaround time from Nike on a warranty issue is? Essentially, I send the shoes back to Nike (with necessary documentation) on the first of the month, approximately how long would it take to receive my voucher? I have a backup pair, but I probably can't roll 4-6 weeks with them (they're about to wear through too).

 

[kimguroo]

Might anyone know what the approximate turnaround time from Nike on a warranty issue is? Essentially, I send the shoes back to Nike (with necessary documentation) on the first of the month, approximately how long would it take to receive my voucher? I have a backup pair, but I probably can't roll 4-6 weeks with them (they're about to wear through too).

Here is an estimation of processing.
3-5 days to send your shoes to Nike.
If you claimed your warranty claim number which has bar code, I think the process takes quicker ( one day to process/approve). Otherwise it might take 1-3 days.
As soon as your shoes granted for the warranty.
1-2 days to print the voucher and preparing for mail.
3-5 days to receive your voucher.
Basically entire process takes around 10 days.

 

[BigBlueYanks]

The turnaround time varies just like anything else. From my experience in the past, they were able to send me a replacement pair of shoes within 7-10 business days. However, if they have to send you a product voucher instead, because they couldn't send you a replacement, it will take a lot longer.

As I noted earlier, everyone's experience varies...

 

[kimguroo]

The turnaround time varies just like anything else. From my experience in the past, they were able to send me a replacement pair of shoes within 7-10 business days. However, if they have to send you a product voucher instead, because they couldn't send you a replacement, it will take a lot longer.

As I noted earlier, everyone's experience varies...

I thought Nike sends vouchers for everyone who claimed warranty
I always received vouchers. Never received replacement shoes from nike.
Also Nike warranty processing times are quicker nowadays since they moved to Memphis.

 

[SwervinVolleyer]

Here is an estimation of processing.
3-5 days to send your shoes to Nike.
If you claimed your warranty claim number which has bar code, I think the process takes quicker ( one day to process/approve). Otherwise it might take 1-3 days.
As soon as your shoes granted for the warranty.
1-2 days to print the voucher and preparing for mail.
3-5 days to receive your voucher.
Basically entire process takes around 10 days.

Thanks very much for the insight!

 

[BigBlueYanks]

I thought Nike sends vouchers for everyone who claimed warranty
I always received vouchers. Never received replacement shoes from nike.
Also Nike warranty processing times are quicker nowadays since they moved to Memphis.

My experience with them was 6-7 years ago, I'm sure a lot has changed. Especially since, online transaction was not an every day routine like it is now. Heck...we were still using flip phones lol

 

[SwervinVolleyer]

Speaking of the warranty card (and the original box) -- I don't have either. Is it permissible to print off a copy for use from a photo online?

Regarding the original box -- is that required?

I did print my emailed receipt from the purchase to send back (along with the card) with the shoes.

 

[texastornado]

The original box is not required. The warranty card might be.

I just sent back 3 pairs of shoes, all three of which were approved in about 2-3 days. Haven't received the vouchers yet though.

5-6 months ago I mailed back a pair of shoes in an inside out shoe box and it got lost on the loading dock for 3 weeks before i called them about it, which they then fixed the next day.

 

[tdhawks]

Let's take this a step further -

Say I send in my courtballistec's because the air pocket blows out. They agree to send a new pair. Will that pair contain a new warranty card for the outsole since the 1st pair was returned off a manufacturer defect? Or would that return count towards a 1 time replacement?

I'm not trying to sound like a cheap*****, I've just always wondered.

 

[Fintft]

If the air bubble pops out they might replace the shoe under manufacturer's defect. Later on you could probably claim the sole warranty as well, why not?