Personally I was glad to hear of Beckett's experience. Plenty of great rackets to choose from, so I'd prefer not to spend money on companies with founder's who are unnecessarily rude to people. Complete overreaction considering it was just a first impressions video and wasn't exactly a scathing review. Pretty sure Beckett even mentioned he liked some of their other products like strings, so any reasonable founder in that position would just say "sorry you didn't love the racket, feel free to customise it to see if there's a setup that works for you - let me know if you want any strings to try out". Would make me worried to buy one in case there was an issue with it.
Nordicdots Tennis Racquets - Model99
- Thread starter Trip
- Start date
I think Beckett is completely in the right here. His original post is so mild and the owner had a go because he wasn’t receiving glowing publicity for free?
Surely we’ve all dealt with someone like this in the business world, it sucks and it’s draining and most importantly they are never, ever in the wrong.
If releasing a video (after a pretty respectful delay) with screenshots of an email is damning and sabotaging then maybe what’s in the email is the actual issue huh
Surely we’ve all dealt with someone like this in the business world, it sucks and it’s draining and most importantly they are never, ever in the wrong.
If releasing a video (after a pretty respectful delay) with screenshots of an email is damning and sabotaging then maybe what’s in the email is the actual issue huh
useframesavestrings
New User
not a fan of publicly sharing personal emails, but wow what an overreaction to someone mentioning that the racket in stock form is not quite to their liking
PistolPete23
Hall of Fame
Huh? They designed a light racquet for people who are stronger and can swing a racquet fast? That’s a head scratcher …
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Passingshot78
Rookie
Well generally he is right but Maybe "more strenght" isn't the right words Should be "more dynamic" players instead
Impact on the ball comes generally from two things: Racket speed and Racket mass. If You dont have rscket head speed You should increase mass. That's why new generation of players often plays with SW around 325-335
wingedeagle
Rookie
The mystery deepens....
Billy who reviewed the model 99 last week and gave a very good review with no drawbacks ( just more grips sizes) .
He hit well with it but hardly any backhands an just rallies no match play review said in his comments he was suggested not to post a review before release......
so how did Federer review the frame weeks before release and although positive did suggest the progressive pattern may not be for all.....he gave a somewhat balanced review whilst saying he cant use it much at moment as playing matches...
Billy comments a bit strange on his you tube review .......
Billy who reviewed the model 99 last week and gave a very good review with no drawbacks ( just more grips sizes) .
He hit well with it but hardly any backhands an just rallies no match play review said in his comments he was suggested not to post a review before release......
so how did Federer review the frame weeks before release and although positive did suggest the progressive pattern may not be for all.....he gave a somewhat balanced review whilst saying he cant use it much at moment as playing matches...
Billy comments a bit strange on his you tube review .......
Hulger
Semi-Pro
Think of beasts like Alcaraz, Tiafoe, or Fritz with their light racquets. This one is a flexy light racquet, and when someone doesn’t get spin with that, regardless of the string pattern, it indicates that their swing speed is not sufficient. Adding weight anywhere won’t make it easier. Also, in many cases, softer frames don’t handle lead tape on the hoop easily (the response becomes uneven).
what_army
Professional
The video came out at a time where there was 1) high anticipation/interest on the frame 2) little information available.
Your comment seems to disregard the impact an early review may have on the prospects of a new product. I’m not saying the youtuber should post a glowing review just because he was gifted the product in question, obviously, but if it was me I’d definitely think twice before posting the review and perhaps either wait for everyone else to upload their review or give an heads up to nordicdots. It’s fair to assume a new racquet won’t appeal to everyone, but it’s an entirely different affair saying that the one guy who tried it didn’t like it.
That’s why I think that posting the review is just a dick move to profit (in terms of views) of the back of a company that’s spent a lot of time and resources in bringing a new frame to market. It blows my mind how some people are dismissing nordicdots and defending the youtuber simply because he aired a private conversation where he was basically called unprofessional. And as if coming on here to cry about it wasn’t enough, he feels the need to do a whole video on the subject. What’s the purpose? Classless person imo.
wingedeagle
Rookie
I see now TN is with Tenncomm and TN is friends with both owner and Tenn comm so maybe he can resolve the issue
cmendez79
Semi-Pro
Someone has open the buttcap?
I got mine yesterday and "pop" up the trap door, but it only came off the "logo"....which was only stuck with glue on the buttcap, it seems the buttcap did not open all the way to the hairpin........is this corret or maybe i just got it wrong?
regards
I got mine yesterday and "pop" up the trap door, but it only came off the "logo"....which was only stuck with glue on the buttcap, it seems the buttcap did not open all the way to the hairpin........is this corret or maybe i just got it wrong?
regards
bobombom
Rookie
Why is this complicated? Racket sent to a reviewer WITHOUT an NDA who posts a non-glowing response and gets threatened legal action?
Do we give new companies (all new companies require backbreaking toil to start) a free pass to this nonsense?
If this happened to any of you who are sympathizing with ND, not a single one of you would utter anything other than negativity about a situation that could have easily been resolved amicably.
It's a tight racket market, but it's an easy decision to not send my money to someone who clearly can't control his anger and show common courtesy. It's a huge shame because I was honestly considering these rackets, they look amazing and I'm sure they play just great.
Do we give new companies (all new companies require backbreaking toil to start) a free pass to this nonsense?
If this happened to any of you who are sympathizing with ND, not a single one of you would utter anything other than negativity about a situation that could have easily been resolved amicably.
It's a tight racket market, but it's an easy decision to not send my money to someone who clearly can't control his anger and show common courtesy. It's a huge shame because I was honestly considering these rackets, they look amazing and I'm sure they play just great.
what_army
Professional
Of course, because signing an NDA is always a prerequisite to ensure other people display common sense and basic social skills. Gotcha.
bobombom
Rookie
As is threatening legal action for hearing something you don't like
Grafil Injection
Hall of Fame
I was wondering where I'd seen the subtle pizza-tray shape with dense strings at the top, then I remembered the Dunlop Revelation Extra-Long +1.0, from 1995. That's supposed to be 98sqi and is 22mm, but otherwise looks similar.
wingedeagle
Rookie
wow this looks very similar to the model 99.. mould wiseI was wondering where I'd seen the subtle pizza-tray shape with dense strings at the top, then I remembered the Dunlop Revelation Extra-Long +1.0, from 1995. That's supposed to be 98sqi and is 22mm, but otherwise looks similar.
FuzzyYellowBalls
Legend
Lawyer here, no way.
bobeeto
Hall of Fame
Come across this ratio
Tan Tennis
Rookie
1) If the racket sent to a reviewer/youtuber not for review then why sent it in the first place. ND voluntarily sent the racket knowing exactly what they gonna get. They can always refer to hundreds of videos in his channel for his style of reviews. Do some research.
2) Tencomm posts on this forum is not negative nor complete. It’s his first impression on the stock form racket. He will customize it to his spec like hundreds of rackets he’s done before. That’s super normal.
3) From the email exchanges, everything seems to be fine in the first place. The company said to send the new racket to him, but the owner lost it too quickly over some posts. The posts didn’t share confidential information more than posts from other people here. What’s the matter with threatened legal action?
4) Tencomm didn’t sabotage the racket or the company. If anything, the owner sabotage themselves with his attitude in that email. @dr. godmode just simply shared it with the public.
2) Tencomm posts on this forum is not negative nor complete. It’s his first impression on the stock form racket. He will customize it to his spec like hundreds of rackets he’s done before. That’s super normal.
3) From the email exchanges, everything seems to be fine in the first place. The company said to send the new racket to him, but the owner lost it too quickly over some posts. The posts didn’t share confidential information more than posts from other people here. What’s the matter with threatened legal action?
4) Tencomm didn’t sabotage the racket or the company. If anything, the owner sabotage themselves with his attitude in that email. @dr. godmode just simply shared it with the public.
PistolPete23
Hall of Fame
1) Common sense: You send a racquet to a reviewer; you should expect a review. Why else would you send a racquet to a reviewer? If you don't want them to review it just yet or post a review, say it in clear language.
2) Owner got angry at Beckett for posting his thoughts on TTW, it wasn't even a video review. The thoughts weren't all bad; in fact, Beckett said some good things about the racquet and said that he liked their strings.
3) Owner implied Beckett jumped the gun and was therefore unprofessional. Note that another forum member also posted his thoughts about the racquet's performance on the SAME THREAD before Beckett did, the only difference being that he reviewed it very positively. I wonder if the owner contacted him too and demanded the racquet to be returned; somehow I doubt it. So I guess it's ok to review it prematurely, as long as you only say good things about the product
4) Owner had plenty of time between the occurrence of the unnecessary drama and when Beckett posted his video to reconcile and clear up any misunderstandings. Apparently, he felt it wasn't necessary. At the same time, folks on the forum were giving ND the benefit of the doubt and questioning the veracity of Tenncom's recounting of events. Beckett's fully justified in posting his video in order to uphold his and his channel's reputation.
5) Let's say the owner of ND was having a particularly bad day and was under duress near the launch of his product. If you're a new company, you should be EVEN MORE careful about how you treat reviewers than the larger manufacturers. To get so worked up over somebody's genuine opinions on his product that his company worked so hard to launch is rather unwise from a business standpoint, and unfair to his employees, because loss in sales will directly impact their compensation. Again, if he regretted his actions following the email correspondence with Beckett, he had plenty of time to reach out and reconcile; he didn't, which indicates to me that the way he acted is a reflection of who he actually is.
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wingedeagle
Rookie
good points but the original poster Federer ....1) Common sense: You send a racquet to a reviewer; you should expect a review. Why else would you send a racquet to a reviewer? If you don't want them to review it just yet or post a review, say it in clear language.
2) Owner got angry at Beckett for posting his thoughts on TTW, it wasn't even a video review. The thoughts weren't all bad; in fact, Beckett said some good things about the racquet and said that he liked their strings.
3) Owner implied Beckett jumped the gun and was therefore unprofessional. Note that another forum member also posted his thoughts about the racquet's performance on the SAME THREAD before Beckett did, the only difference being that he reviewed it very positively. I wonder if the owner contacted him too and demanded the racquet to be returned; somehow I doubt it. So I guess it's ok to review it prematurely, as long as you only say good things about the product
4) Owner had plenty of time between the occurrence of the unnecessary drama and when Beckett posted his video to reconcile and clear up any misunderstandings. Apparently, he felt it wasn't necessary. At the same time, folks on the forum were giving ND the benefit of the doubt and questioning the veracity of Tenncom's recounting of events. Beckett's fully justified in posting his video in order to uphold his and his channel's reputation.
5) Let's say the owner of ND was having a particularly bad day and was under duress near the launch of his product. If you're a new company, you should be EVEN MORE careful about how you treat reviewers than the larger manufacturers. To get so worked up over somebody's genuine opinions on his product that his company worked so hard to launch is rather unwise from a business standpoint. Again, if he regretted his actions following the email correspondence with Beckett, he had plenty of time to reach out and reconcile; he didn't, which indicates to me that the way he acted is a reflection of who he actually is.
gave a positive but not unbalanced,,, suggested needed time to dial it in ... strings as well as mentioned the progressive pattern....
TN is with Tenncomm so maybe all this will be ironed out
PistolPete23
Hall of Fame
I guess ND released their first racquet to only be played by next-gen NTRP 5.0+ who prefer "flexible" and light racquets. If true, seems to be a rather stupid business approach for launching your first racquet. Most would try to make the stick as versatile as possible, especially if you're only releasing one silhouette.
Hulger
Semi-Pro
What kind of argumentation is this?
Most would…
It would be stupid…
The stick is what it is.
“Reconcile and clear up any misunderstandings”—but how and why? The damage was already done quickly after the publication of the video due to the size of his following.
Remember, Beckett was the one who made this a public issue. Prior to this, he hadn’t essentially lost anything, so publishing it couldn’t have been about ”upholding his or his channel’s reputation.”
I’m stepping away from this subject now because some of you don’t even seem to understand that no one here has ever supported or justified what that ND representative did.
But this is real world: your actions have consequences. Even if it’s not technically criminal to publicly share personal grievances, I’m not a lawyer -but to my understanding, publishing any private messages without consent (outside of a courtroom) is illegal, at least here in the EU. In this case, it might have harmed their sales, adding another layer of complexity to the situation.
You just don’t resolve tiny conflicts by showing off your power playing judge and jury for your youtube audience while profiting from the drama. This isn’t just a moral issue. Even if that ND guy acted poorly and deserved some backlash, now the entire company could suffer disproportionately. And that’s not good for any of us who want access to a wide range of quality racquets.
Peace. I hope this can be resolved without causing any bigger issues for anyone and that lessons can be learned from it.
wingedeagle
Rookie
agree
Bxb
New User
ND owner can still make amends. Acknowledge you behaved disrespectfully and unprofessionally. Certainly would not be the first business to do so after a mess-up. Basic business conduct / customer service. As you said, your actions have consequences: The ND owner was the one acting inappropriately. Was given a chance to reconcile, but decided to double down. Fine. You reap what you sow. He harmed his sales. It's no one's duty to cover a business owner's disrespectful ass.
Federerkblade
Hall of Fame
Ok so to put some context into this … as I have also dealt with the brand .
I don’t know who I dealt with , was it the owner , was it someone else … I have no idea
However what I will say I gave some strong direction back and we had some discussions but but both parties were respectful . They also gave some direction back to me but that’s fine , one can’t be soft , none of it was personal from me to them nor them to me .
I’m not a you tube reviewer or a brand …
I don’t know what happened with above but I do know some good quality stuff is coming from Nordic soon
I don’t know who I dealt with , was it the owner , was it someone else … I have no idea
However what I will say I gave some strong direction back and we had some discussions but but both parties were respectful . They also gave some direction back to me but that’s fine , one can’t be soft , none of it was personal from me to them nor them to me .
I’m not a you tube reviewer or a brand …
I don’t know what happened with above but I do know some good quality stuff is coming from Nordic soon
Federerkblade
Hall of Fame
I also had the common sense to realise this release was a big deal for the brand . They had put in some major work and were competing with some big boys …
It was also about respecting what they had done up to now .., launching a frame for the first time … I was prob the first from the public to comment on it … they put some blind faith into me …
So I gave a balanced review and some feedback to brand as well .
It was also about respecting what they had done up to now .., launching a frame for the first time … I was prob the first from the public to comment on it … they put some blind faith into me …
So I gave a balanced review and some feedback to brand as well .
bobombom
Rookie
Sorry but poor behavior from a business owners (be it word of mouth, uncovered or published emails/texts) have affected sales (or stock performance) since people started trading woven wool underwear to their neighbors for grain. You are correct, actions have consequences, and we see immature behavior punishing businesses on a weekly basis. Are we to think that if this didn't go public, the poor behavior is justified? Who cares if the reviewer hadn't "lost anything" by that point, that has nothing to do with the fact that a very immature response was received, and its the same reason why consumers are usually thankful and change their purchasing habits when we find out unsavory things that are happening about any company we purchase from. Your tune would change very quickly if you received a legal threat for what most would consider a fairly innocuous post.
Hulger
Semi-Pro
”He who fights with monsters should be careful lest he thereby become a monster.”
PistolPete23
Hall of Fame
Read Post 181. Tell me how that’s not a fair first impressions, or that it’s a less “balanced” review than @Federerkblade’s take. All I see is a less enthusiastic first impressions review based on his personal experience and preferences. Neither reviewer is right or wrong, more or less objective. You can’t please everyone. If you make Federer or Murray play with Sinner or Fritz’s racquet, they’d probably think the specs are “wimpy” as well. It’s a matter of preference and has nothing to do with level of play, or strength of the player, contrary to what a previous poster had suggested. Heck, even without having ever tried the racquet, I’d say the specs are wimpy for me, not my cup of tea. I guess I’m not “good enough” either to play my best game with a flexible and light racquet.
Passingshot78
Rookie
Nobody gonna tell You cos nobody wanna lawsuit :aD
VanDerVaart23
Rookie
Are you a Nordicdots investor?
Nordicdots owner has no idea about customer service, and not knowing that hurts a company even more
peRFecto
New User
why protect an owner rather than protecting potential customers by providing them insight of what they will be dealing with if they have any concerns about the brand? @dr. godmode made a good decision sharing the video.
wingedeagle
Rookie
having read the posts from last night including federer one, surprised he did not have any issues ... maybe he is more easy going ...
he seems to taken a more holistic approach taking into account its a new brand and looking at the bigger picture perhaps ..
care to comment @Federerkblade
he seems to taken a more holistic approach taking into account its a new brand and looking at the bigger picture perhaps ..
care to comment @Federerkblade
what_army
Professional
Did he make a good decision in making the second video? What does he stand to gain from it? Why wouldn’t he simply let the situation die down? Is he singlehandedly trying to sink Nordicdots just because they told him he was unprofessional? Why the need to seek reassurance from your community?
wingedeagle
Rookie
I doubt it will sink them , whether it will cost sales long term who knows... and much dollors
peRFecto
New User
Any damage done by the video isn't truly damage form the video but from the way the owner interacted with its customer. There is no need to seek reassurance, he's just showing who you're supporting if you buy from this company
what_army
Professional
Seems very vindictive to me.Any damage done by the video isn't truly damage form the video but from the way the owner interacted with its customer. There is no need to seek reassurance, he's just showing who you're supporting if you buy from this company
wingedeagle
Rookie
agree seems like ego was hurt possibly wrongly and rightly or wrongly thought im gonna get you where it hurts... with views and sales lost
and ill make some you tube dollors too...
peRFecto
New User
Haha, what seems very vindictive to me is responding to a less than positive review by insinuating that legal action can be taken and then attack the trustworthiness of the youtuber. But each on their own, no one is stopping you or anyone else from supporting the brand. If after seeing the emails people choose to not interact with the brand anymore, then that isn't the fault of the youtuber, but rather due to the content in the emails.
Cheers!
GodlessEndeavor
Professional
Which video are you talking about? My understanding is that ND's owner was annoyed at a comment that @dr. godmode posted here in this forum on the 24th of September, and any video mentioning the brand only came out much later (5th of November). Did I miss another video where Nordicdots was specifically denigrated? If so can you point at it?
Where did you read that it's illegal to publish private messages? Could you point at a source?
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_FrankTheTank_
Rookie
In Germany it's based on Art. 2 Abs. 1 GG, Art. 1 Abs. 1 GG which refers to personal rights and the rights on his own saying/wording. Consequences could be that beckett has to delete his video with the picture of ND owners email.
Consequences would be worse if it could be proved, that beckett published the video to harm nordicdost and ruin sales numbers. But thats only for Germany and as far as I understand, not sure if there's an EU-wide law which is Hulger refering to.
jimdontcare
Rookie
There was a lot of hype around ND’s product expansion and excitement about the racquet. If nothing else, he’s informing his community why he will not be reviewing the racquet. And that the company left such a bad taste in his mouth that he wouldn’t be doing any reviews from the company in the future unless the owner apologizes. I wouldn’t expect ND to send him any more products in the future regardless.
We all know people would be hounding him about it if he didn’t inform people. Most of his YouTube audience isn’t on these forums so the video kinda is required.
He’s also never asked for a boycott, just that he’s disappointed and feels mistreated. This boycott stuff arose organically after people learned of the situation.
what_army
Professional
There was a video reviewing the racquet which was posted on this thread around the same time and which has since been removed.
Overall it was a boring video along the same lines of all his videos which are utmost boring and all use the same lame demeanour “is it a good racquet? It’s ok but not really something I’m really excited about (sigh).” and where he hit with someone who could hardly get two consecutive balls back.
GodlessEndeavor
Professional
When was that video posted, and was it really a full review? On September 30 a comment (link) says there was a mention of the racket in a members-only video, but it wasn't a full review either, just a matchplay video with some words about the racket in it apparently. Such a video hardly counts as a PR disaster for the brand in itself (which is what they've got on their hands now).
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wingedeagle
Rookie
ND should just move forward, release new frames and do the talking with frame quality
