Pacific Worldwide Distribution issues

Crocodile

Crocodile

G.O.A.T.
Just wondering if there is anyone out there who knows more about the operational efficiency of Pacific. With the exception of possibly Germany, there product is extremely hard to buy. It shouldn't be this hard. In Australia for example, we don't even have an agency and there are many people I know who like their premium gut and tournament series racquets. They also seem to have a limited supply of 4 5/8 grip versions of their frames. Would like to hear from Pacific on whether they are working on improving this. Any thoughts about this ?
 
They have some serious issues getting through frames through customs, for one. Then, they don't really have the capital to order a huge run of frames and then have them in stock. I remember waiting for 18 months...18 months (!!!) to get my hands on the BX2 X Fast Pro and BX2 X Fast LT (which is a great frame). I finally gave up on them when the rep for my region quit and I had to call Tom directly at Pacific to order things.

Pacific is such a small company here in the US. They have a small office down in FL that they try to deal with. I still keep their strings on an order basis mostly for the gut users around me. They make some QUALITY items, but you just can't get your hands on it. Such a shame for Fischer to have gone out of business and now be plagued by Pacific problems. At least when Fischer was partnered up with Gamma you could get your hands on the frames.
 
Thanks your reply Cobra Tennis. I hope that in 2016, Pacific write a new vision statement and set some new strategic goals that can provide them with some success worldwide.
 
I am in the USA and deal in Pacific; it can be difficult to get things when they are not already in stock in FL. Last year there was a couple months delay on the shipping container getting through customs. Hopefully that is not the case this year.
 
I ordered some Tough Gut from TW that was out of stock around the first or second week of december. They have moved the stocking date back twice now.
 
rectoralex said:
I ordered some Tough Gut from TW that was out of stock around the first or second week of december. They have moved the stocking date back twice now.
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That's not uncommon for gut. I waited 4 months for my KLIP Legend order to come through this past summer.
 
Crocodile said:
Just wondering if there is anyone out there who knows more about the operational efficiency of Pacific. With the exception of possibly Germany, there product is extremely hard to buy. It shouldn't be this hard. In Australia for example, we don't even have an agency and there are many people I know who like their premium gut and tournament series racquets. They also seem to have a limited supply of 4 5/8 grip versions of their frames. Would like to hear from Pacific on whether they are working on improving this. Any thoughts about this ?
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Rather than have PacificUSA send you items and pay customs and shipping twice why dont you try to partner up with Pacific as an Importer/Distributor of Pafific products sort of a PacificOZ. Helps you, helps Pacific, helps Australia, helps everyone involved.
 
Irvin said:
Rather than have PacificUSA send you items and pay customs and shipping twice why dont you try to partner up with Pacific as an Importer/Distributor of Pafific products sort of a PacificOZ. Helps you, helps Pacific, helps Australia, helps everyone involved.
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Sounds more expensive than most can afford as a hobby project.
 
Irvin said:
Rather than have PacificUSA send you items and pay customs and shipping twice why dont you try to partner up with Pacific as an Importer/Distributor of Pafific products sort of a PacificOZ. Helps you, helps Pacific, helps Australia, helps everyone involved.
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Interesting thoughts, something to look into, I wonder what sought of money you would need to secure such deals. I would say in Australia there seems to be a reluctance for retailers to stock anything accept Babolat, Wilson and Head, with Yonex improving, then Tecnifibre. Prince is starting to get back into shops here. Brands like Volkl, for instance is in limited supply, Donnay even more so and Pacific is non-existent.
Most of the general population and in particular the younger generation seem to go straight to Babolat and then Wilson and Head without even giving other brands a try. It is usually those players who work in the industry (Coaches, racquet enthusiasts) who recognise the benefits that frames such as Volkl and Pacific have, especially in producing quality frames that are very comfortable for the arm and have great feel.
 
@Crocodile granted it is not going to be an easy task. Not only are there monetary challenges you're going to face but many others. Just getting your supplies through customs is no easy task and that may not be the first durdle you'll have to jump over. It will require a lot of commitment and dedication no doubt about it. In the US we have a Small Business Administration that will provide some help and direction on how to go about getting started. It wouldn't hurt to contact Pacific someone may be ahead of you.
 
Forgot to mention Dunlop. This brand had a reasonable following right up to the Biomimetic range, but their current range of Force racquets are not connecting with their traditional buyers who are not looking for a Babolat Pure Drive type of frame.
 
Pacific in my country also has supply issues.

Crocodile said:
Forgot to mention Dunlop. This brand had a reasonable following right up to the Biomimetic range, but their current range of Force racquets are not connecting with their traditional buyers who are not looking for a Babolat Pure Drive type of frame.
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Yep. The only way to revive the brand would be to bring their best offerings as a start. Just yesterday I was weeping over my grommetles Revelation Superlong Tour Pro. Loved this one...
Next they should try to sponsor some younger players and just maybe in a couple of years something might change.
 
Dunlop seem to have interesting worldwide policies, where different parts of the world get different racquets. In Australia for example, they did not do the I-dapt range like they did in the US, but went with the Force range instead. Here the company also had some restructuring going on. Their balls have been very successful for a long time. The problem with their racquets was that there was a time when they went into stores like K-Mart and started selling the cheap stuff and this I think tarnished their brand. The 4 D Aero Gel series and Biomimetic Series were very good and competitively priced, and during this time they had a following. They had a few players using their sticks but they have all gone now so something is going on.
To have a whole range like the Force series and nothing else is crazy. I don't think that Babolat Pure Drive players would switch to a Dunlop Force. Maybe have a few racquets like them but at the same time have a few traditional sticks as well.
 
Crocodile said:
I don't think that Babolat Pure Drive players would switch to a Dunlop Force. Maybe have a few racquets like them but at the same time have a few traditional sticks as well.
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This. IMHO brands are better of with doing their own thing instead of copying the competition. Also one has to be aware that strong brands can get away with lousier products while the smaller ones can't. They have to win in the quality department.

Irvin said:
Maybe there is some other reason for supply before it ever gets to customs.
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Could be.
 
Irvin said:
Maybe there is some other reason for supply before it ever gets to customs.
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Automatix said:
Also one has to be aware that strong brands can get away with lousier products while the smaller ones can't. They have to win in the quality department.
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I often wonder if their real issue is the 'Zero Tolerance' restriction on the frames. Normally tighter QC results in slower/lower production. Maybe they're having a tough time getting frames out of QC?

Its pure speculation at this point, but their inability to get enough frames to market has resulted in me picking up some older Fischer Pro No 1s (Black Granite, 295g version) and leading the crap out of them to get them to X Force Pro specs. Had the new 'BTX' line been available, I would have simply picked up 3 of those. Now I'm 'off the market' as far as buying new frames are concerned.
 
McLovin said:
I often wonder if their real issue is the 'Zero Tolerance' restriction on the frames. Normally tighter QC results in slower/lower production. Maybe they're having a tough time getting frames out of QC?
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My particular problem was getting some grips. ;)
 
I have it on good authority that the BXT frames are ready to go stateside. A "guy who knows a guy who has a friend who dated this one guy's sister's brother" told me today that he was given the 'go ahead' to order from the new BXT line. How long it will take TW to have them, I don't know, but you'd think they would be one of the first.

I'll ping them in the Q&A section.
 
McLovin said:
I have it on good authority that the BXT frames are ready to go stateside. A "guy who knows a guy who has a friend who dated this one guy's sister's brother" told me today that he was given the 'go ahead' to order from the new BXT line. How long it will take TW to have them, I don't know, but you'd think they would be one of the first.

I'll ping them in the Q&A section.
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Is there a new x feel pro 95 or is it discontinued?.. Oh well, Im planning to get an angell anyways and maybe unload one of my xfp95's

Pacific is making really nice frames but the xtp97 just isnt what I want to transfer to from the xfeel pro 95. Last summer I got one of those Fischer Revolution +1.5cm (designed for Stich) sticks which is similar but it just wasnt something I felt comfortable with at all (huge serves and winners but not comfortable rallying/returning).. I need softer flex than the XFP95 rather than more stiffness like the 97 has. Basically Pacific didnt have what I wanted though I love the look of the XTP97.
 
People seem to worry a bit too much about this company service issue. If it's a product for which you know service and parts will be an important issue, I could understand some hesitance. I didn't buy a Moto Guzzi motorcycle after I found out dealers were not only scarce but frequently didn't have the parts you needed. But tennis racquets??? As long as you can get a few racquets and a half dozen sets of grommets, how much further service do you need unless you're a pro?
 
ollinger said:
People seem to worry a bit too much about this company service issue. If it's a product for which you know service and parts will be an important issue, I could understand some hesitance. I didn't buy a Moto Guzzi motorcycle after I found out dealers were not only scarce but frequently didn't have the parts you needed. But tennis racquets??? As long as you can get a few racquets and a half dozen sets of grommets, how much further service do you need unless you're a pro?
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well said... I think the "zero tolerance" is great because it means you can go back and get matching frames at a later date... thing is if it is out of stock what good is it. A little wait is fine though.

All that said people are less patient and more impulsive buyers now... we expect to be able to order anything right away. It is one of the nicest things about TW :)
 
It is hard to service a frame for a player when grommets are available , but on back order. Yes, players should invest in several bumper guards/ per frame, but few of the ones I know do.
 
I would definitely send an email to Pacific about becoming a distributor, and see if you can find out some information on if they resolved the customs issue. You would be quite surprised at what you can accomplish with some determination, and well articulated emails :)
 
McLovin said:
I have it on good authority that the BXT frames are ready to go stateside. A "guy who knows a guy who has a friend who dated this one guy's sister's brother" told me today that he was given the 'go ahead' to order from the new BXT line. How long it will take TW to have them, I don't know, but you'd think they would be one of the first.

I'll ping them in the Q&A section.
Click to expand...

I'm told the following BXT racquets are in stock and ready:
BXT X Force PRO
BXT X Force
BXT X Force PRO.1
BXT X Force LT
BXT X Tour.97

Backhanded Compliment said:
Is there a new x feel pro 95 or is it discontinued?.. Oh well, Im planning to get an angell anyways and maybe unload one of my xfp95's.
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The X Feel 95 is discontinued.
 
It looks like TW is phasing out Pacific racquets: They are not bringing in BXT, they no longer have an option for X Fast LT in 1/8 gripsize and they are out of BX2 X Force Pro and not restocking it.
 
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vsbabolat said:
Does that mean TW will not be stocking Pacific racquets?
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SFrazeur said:
It looks like TW is phasing out Pacific racquets: The are not bringing in BXT, they no longer have an option for X Fast LT in 1/8 gripsize and they are out of BX2 X Force Pro and not restocking it.
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It appears so. @skimbop asked a followup question about restocking the X Force Pro No 1 in my thread, and their response was a bit terse:
TW said:
skimbop,

We will not be getting any more in.

Thanks,
Brittany, TW
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Not that I expected them to explain themselves...
 
Pacific distribution for North America is handled through pacific North America llc, apparently managed by a guy named Tom parry. My friend who was looking into becoming a pacific retailer (mainly for the natural gut, which a friend of his later warned him against) said that the email reply he received from TP was not very tastefully written. My friend said that TP emphasized the high prices of their stringing machines (which my friend was not even interested in), as though price necessarily equals quality.
 
I wonder what if anything TW will carry from Pacific. Some of their bags are on back order. I can't see them carry bags without racquets.
 
kkm said:
Pacific distribution for North America is handled through pacific North America llc, apparently managed by a guy named Tom parry. My friend who was looking into becoming a pacific retailer (mainly for the natural gut, which a friend of his later warned him against) said that the email reply he received from TP was not very tastefully written. My friend said that TP emphasized the high prices of their stringing machines (which my friend was not even interested in), as though price necessarily equals quality.
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Interesting. I've had some dealings w/ Tom over the past few years regarding pallet swaps, warranty items, and even some issues w/ Pacific Classic (search through the String section...you should find the thread about a bad batch). All correspondence was cordial & professional. He even replaced a set of my Classic gut that snapped overnight in the bag.

Granted there may be some delays in his response, but I assume that is because he's swamped. Being the person in charge of Pacific US, he probably has more important things to do than deal w/ a small time customer like me...
 
McLovin said:
Interesting. I've had some dealings w/ Tom over the past few years regarding pallet swaps, warranty items, and even some issues w/ Pacific Classic (search through the String section...you should find the thread about a bad batch). All correspondence was cordial & professional. He even replaced a set of my Classic gut that snapped overnight in the bag.

Granted there may be some delays in his response, but I assume that is because he's swamped. Being the person in charge of Pacific US, he probably has more important things to do than deal w/ a small time customer like me...
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I went through a bad batch of Pacific gut too where it was breaking in my bag over night and on the slightest mishit. I swore never again and have been using Klip ever since.
 
While shipment delays have been inconvenient, I also only order on an as need basis, I've never had any problems dealing with Tom. As a dealer he's always handled everything I need in a timely manner.
 
Hewex said:
I wonder what if anything TW will carry from Pacific. Some of their bags are on back order. I can't see them carry bags without racquets.
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I assume they will carry string. if they are dropping racquets then I would guess they will drop bags as well.
 
I also agree that while there have been stock delays here and there, there aren't many racquet and string companies where you can reach out to the head guy and get responses. I as well have had nothing but good relations with them and very saddened that TW won't be carrying such great quality frames. Hopefully string and other accessories will still be available. Long live Pacific
 
My question becomes this: if TW doesn't carry the frames how on earth do you get them?

TW chat told me few weeks ago they were expecting the BXT frames and would even do a review on new X force pro. Tom from pacific told me the same toward availability in early January. Now TW says no more? Doesn't make sense.
 
jbdbackfan said:
My question becomes this: if TW doesn't carry the frames how on earth do you get them?

TW chat told me few weeks ago they were expecting the BXT frames and would even do a review on new X force pro. Tom from pacific told me the same toward availability in early January. Now TW says no more? Doesn't make sense.
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A TW competitor will be happy to sell you a Pacific racquet.

I do not know what has changed with TW, but the BXT racquets are ready to ship. I haven't ordered any or hit with them myself. On the X Force / Pro I'm told that the major difference is the addition of PGS grip system and a cosmetic update.



RTEmagicC_pgs_01.png


PACIFIC‘s new ‚PGS - Precision Grip System‘ provides the most precise and technical way to insure exact grip specifications. A 100% accurate handle delivers precise feedback for your best performance!

RTEmagicC_Grip_System_01.jpg
 
If you live in the US where do/would you get the new X Force Pro? Tenniswarehouse informed me today they no longer will carry Pacific. ******* sports said they will not carry Pacific. Where on earth do you get these? Do they do direct sales? Can you buy directly from Tom the US rep?
 
jbdbackfan said:
If you live in the US where do/would you get the new X Force Pro? Tenniswarehouse informed me today they no longer will carry Pacific. ******* sports said they will not carry Pacific. Where on earth do you get these? Do they do direct sales? Can you buy directly from Tom the US rep?
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I sent you a PM. Did you get it?
 
jbdbackfan said:
If you live in the US where do/would you get the new X Force Pro? Tenniswarehouse informed me today they no longer will carry Pacific. ******* sports said they will not carry Pacific. Where on earth do you get these? Do they do direct sales? Can you buy directly from Tom the US rep?
Click to expand...
I sent you a messeage.
 
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