Hey all, I am writing this to give you all a first hand account of my experience with Tennis Warehouse and their customization services (ran by Paul Reed). First, I'll preface by talking a little bit about my playing level/style. I am a division III collegiate tennis player with a one-handed backhand and a semi-western forehand grip. I play a pretty classical game for a college player - I tend to use my forehand to get to net and I love serving. My racket of choice is a Wilson 2012 BLX 6.1 95 ( 16x18 ). I have played with all iterations of this racket since the N-Code version from about 2005 (I was 13 at the time). I had a brief stint with HEAD and Babolat rackets in high school (Radical MP/Prestige MP/Babolat Aeropro Drive), but now I'm back with Wilson. For the most part I play rackets stock, except for the my Radical which had lead tape on various areas. I came into the TW Retail shop out of curiosity for the most part. I have a good friend who attends Cal Poly San Luis Obispo and after visiting for the night I ventured into the retail store. I walking in a inquired about customization services and was greeting by Paul and some other members of the retail team. I was really impressed with Paul and his personal approach to the racket customization process. He asked me about my playing level and my tendencies, wants, and hopes for a racket that would work for me. We talked about what I would need and me weight limitations. I brought in three of my 6.1 frames to be matched, but after some discussion we decided it would best to match two of the frames and bring the third frame to as close as we could get without making it too heavy. My third frame actually had a significantly higher swing weight 350 compared to my other two rackets, which both came in at about 327. All three of my rackets were brought to the same static weight and somewhat same balance point. We decided that for my game a 10pts HL Balance would be the best and provide me with the best maneuverability for my one-handed backhand. Those of you who are familiar with racket customization may be surprised by some of Paul's techniques - namely his use of Tungsten Putty. I was impressed with the feel of my rackets after customization. They simply feel more consistent and I don't have to worry about Wilson quality control. I would highly recommend Paul's services to any player who is serious competitive and finds piece of mind in having all of their rackets feel the same. Not to mention Paul's prices are the best you can get compared to any other person in the industry of racket customization. I took my rackets to practice with for the first time this week and needless to say I was really impressed. All three rackets feel very much alike and making the rackets a bit more head light help me hit my topspin backhand much better. Also I am really excited about how maneuverable my rackets are at the net. I can't wait to get some match play with these sticks and test them out under pressure. Thanks for everything Paul and TW!