Policy on Restringing

What would you charge?

  • Restring for free.

    Votes: 11 25.0%
  • Restring for cost of string.

    Votes: 21 47.7%
  • Charge full price.

    Votes: 10 22.7%
  • Other

    Votes: 2 4.5%

  • Total voters
    44

rasajadad

Hall of Fame
I just strung someone's racquet (with Gamma Asterisk 16g.) He requests a string tension that is equal to the highest recommended tension for the frame (60lbs.) He and I happen to be on the same court. While returning a serve he hits one off the edge of the stringbed and shears the string. This was all within the first hour of using the racquet.

My question is: Would you guys do?
 

brandx

Rookie
I assume you string for fee. With that in mind, I would string for free once more in good faith and to get repeat business. Although, if he pops another near the frame after that, he needs to improve his game, change strings and/or tension. Oh did I mention, charge him after that.
 

theace21

Hall of Fame
Take care of him and you will have a steady customer for a long time...Word of mouth will travel quickly and you will pick up a few more string jobs.
 

AmericanTemplar

Professional
That's the reason that I don't like to string for other people--too much of a headache for too little money. That being said, I still think you should restring it for free, or at the very least charge him for strings but not for labor. I had the same thing occur on one of my own racquets that I am certain had no flaws in the string job after only 20 minutes of play. Being the nice guy that I am I restrung it for myself for free.;)
 

AmericanTemplar

Professional
One more thing: if you haven't spoken with him yet you should tell him that you are certain that there were no flaws in the string job, but you will meet him half way just for peace of mind.
 

Court_Jester

Hall of Fame
Did he ask for a restringing or refund? If not, you don't have to do anything. It happened during play and broke it on a mishit, you can't be liable for that. Plus, he asked the string to be tensioned at its highest recommended tension. You should have at least warned him about that.
 

Chauvalito

Hall of Fame
I just strung someone's racquet (with Gamma Asterisk 16g.) He requests a string tension that is equal to the highest recommended tension for the frame (60lbs.) He and I happen to be on the same court. While returning a serve he hits one off the edge of the stringbed and shears the string. This was all within the first hour of using the racquet.

My question is: Would you guys do?
I sheared a set of enduro pro after a few hours of play, and our stringer restrung for free.

I would not expect him to do it again, but I did appreciate the gesture.

Shearing a multi, I think this is the first time I have heard someone do that
 

theace21

Hall of Fame
Did he ask for a restringing or refund? If not, you don't have to do anything. It happened during play and broke it on a mishit, you can't be liable for that. Plus, he asked the string to be tensioned at its highest recommended tension. You should have at least warned him about that.
When you are on the court with him, it makes a little more difficult...
 

rasajadad

Hall of Fame
I assume you string for fee. With that in mind, I would string for free once more in good faith and to get repeat business. Although, if he pops another near the frame after that, he needs to improve his game, change strings and/or tension. Oh did I mention, charge him after that.
To clarify, I string for friends or guys I play with. I only ask for the cost of the string. Some guys toss in a few cans of balls, some buy me a six-pack, some give me $5.

As I am an Assistant Coach, I also string for kids on the local H.S. team who don't seem to have the resources for paying retail prices. In that case I only take string cost.
 

pow

Hall of Fame
My friend broke strings very quickly, after paying for two strings jobs within the same week, the stringer gave him his third string job for half off.
 

AmericanTemplar

Professional
To clarify, I string for friends or guys I play with. I only ask for the cost of the string. Some guys toss in a few cans of balls, some buy me a six-pack, some give me $5.

As I am an Assistant Coach, I also string for kids on the local H.S. team who don't seem to have the resources for paying retail prices. In that case I only take string cost.
So is the poll going to help you to determine whether to request a six pack, a can of balls, or nothing?
 

Valjean

Hall of Fame
It's a pressure-break near the frame due to its high degree of stiffness, a phenomenon that developed when the light-and-stiff widebodies came in. And thus was born the Duraflex stringbed.
 
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I just strung someone's racquet (with Gamma Asterisk 16g.) He requests a string tension that is equal to the highest recommended tension for the frame (60lbs.) He and I happen to be on the same court. While returning a serve he hits one off the edge of the stringbed and shears the string. This was all within the first hour of using the racquet.

My question is: Would you guys do?
If it broke right near the frame it was clearly on a mishit and I would not restring for free... keeping customers happy is one thing but you can also set a difficult precedent if others find out about it.

The same thing happened to me and I explained to the guy what happened. He brought the racquet in for restringing about 6 months ago and has refused to pay for the restring... the racquet is still sitting in my racquet stand.... oh well...
 

theace21

Hall of Fame
To clarify, I string for friends or guys I play with. I only ask for the cost of the string. Some guys toss in a few cans of balls, some buy me a six-pack, some give me $5.

As I am an Assistant Coach, I also string for kids on the local H.S. team who don't seem to have the resources for paying retail prices. In that case I only take string cost.
I used to let the HS kids use my stringer for free and sell them the string, but if I string it - it is going to cost you...

You must be a saint for doing it for free - Nice to see you helping out those kids.
 
Court Jester has the right idea. Ask HIM what he thinks you should do. He might ask you to provide the labor of restringing for free, and pay for the cost of the string. You might be able to take the string out and send it to Gamma. They'll probably send you a new set. Call them--find out.
 

dancraig

Hall of Fame
Yeah, like Mr. Huff said, ask him what he wants you to do. I have a "satisfaction guaranteed" policy. If someone isn't happy with their stringing, they get their money back or another stringing. I don't think anyone has ever approached me asking for a free redo, although I have done a few free because of very premature breakage, etc.
 
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A.T.S.

Semi-Pro
If they buy one set of string I charge full price. If they buy a reel 330 it's 1 free re-strings.660 it's 2 free.
 
S

sjlammer

Guest
I assume you string for fee. With that in mind, I would string for free once more in good faith and to get repeat business. Although, if he pops another near the frame after that, he needs to improve his game, change strings and/or tension. Oh did I mention, charge him after that.


I would offer to restring it with some string i already had (I assume you have a reel) otherwise i would restring it for the cost of the string. i would make it perfectly clear though that you cannot provide this service for him again. once it leaves your possession you cannot be responsible. For all future stringings, make clear your position on restringing.
 

Richie Rich

Legend
did you inspect the grommets before you strung the frame? i do and if i notice anything i warn the customer about it and warn them that if the strings snaps because of a bad grommet don't expect a free string job.

that said, sometimes poly shears because of the starting clamp, angle, a kink, etc - something i controlled. if the string snapped shortly after stringing i'd do it again for free.
 

Richie Rich

Legend
How bad do the grommets have to look to know when they are going to affect the string? anyone have a picture...?
no pics but cracked or split grommets can result in string shear. especially when the string can rub against the graphite of the frame due to the poor condition of the grommets
 

J011yroger

Talk Tennis Guru
I would restring free, but make absolutely certain that he understands that it is his fault.

If I sheared one I would never expect/accept a free redo, but I break strings so often it isn't a big deal for me.

J
 
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