Positive Feedback for TW

ace18

Professional
Hey Tennis Warehouse

My son has had an eye on some shoes for a awhile and we finally got around to buying them. TW only had one size, which was way too big. They were on sale Nike Lunar Ballistic model, still 99 bucks.

Since TW did not have his size in stock, I reluctantly went to one of your competitors. They had his size in stock. I can never buy just one thing when I shop a tennis site so I planned to buy some strings for myself as well.

I tried to purchase from your competitor yesterday morning. The check out functionality wasn't working. Tried again late yesterday afternoon, not working. Got some online assistance via chat, their network and phone lines were sporadic and down. My first thought, an online business unable to sell product is tragic. I'm sure some heads will roll.

At any rate, I went on the TW website last night and found the shoe I was looking for in the size I was looking for. Not sure where the shoes came from but TW got my business and those extra strings too. Thanks for reading my mind and being the first website I always check for tennis needs. Way to keep the network up! :)

Good job TW.
 

TW Staff

Administrator
ace18,

Thank you for the kind words! Please let us know if there is anything else we can help you with!

Brittany, TW
 
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