post your shoes before the shoe warranty claim

[kimguroo]

this thread might be good for warranty shoe claim references and might have some ideas that the warranty will be granted or not.

post your shoes before shoe warranty claim and let us know whether you got replacement shoes or not.

I've claimed several shoes and I got all replacement shoes.
I think if you can make a hole, 99%.... companies will give a replacement shoes.

my first shoe warranty claim.
Prince OC-1 (wore about 9 weeks -I think I put 130 hrs).
Prince sent the replacement shoes within 7 days (Fastest company)

Left shoe

this is other side. (very little worn)

right shoe

small hole (right shoe)

 

[kimguroo]

Barricade V
I think I wore about 8 weeks and put over 140hrs.
it took 2-3 weeks to receive a replacement shoes from adidas
I think the warranty was granted because of a hole in toe area.

 

[kimguroo]

Courtballistec 1.3
I wore full three months (I think I put 140-150 hrs)
nike sent a voucher within two weeks (I was very surprised by the fast processing because my friend waited the voucher for 2 months).

 

[kimguroo]

finally, there is a hole in toe area.
I wore between 140-150 hrs. exactly three months.

heel area

I will send it tomorrow and hopefully, I will receive the voucher within two weeks.

 

[mozzer]

http://i36.tinypic.com/2rohkz9.jpg

After 4 weeks, however i bought them brand new from ****, so i hope he lets me return them.

 

[kimguroo]

My warranty was granted and it took about two weeks to get the voucher. I used two vouchers today and ordered one neon CB 2.3, CB 1.3 and breathe cage II.

Many people ask about conditions of their shoes whether it will be qualified for the warranty or not.
I think this thread should be at sticky.

 

[Six.One.Tour.90FAN]

What else do you include when sending back shoes? Just a query

90

 

[kimguroo]

for the nike, the warranty card, receipt and note (the reason for the warranty).

for adidas, Check $8.50 (Can't remember exact money), note ( my shipping address and preferable color).

for Prince, the warranty card, can't remember I sent extra....

 

[autumn_leaf]

from my other thread. just got the email from TW that they'll give store credit for them. my friend and i sent the same shoes back at the same time and they took his too (his was worn on both sides of the shoes while mine was the outside soles).

 

[kimguroo]

from my other thread. just got the email from TW that they'll give store credit for them. my friend and i sent the same shoes back at the same time and they took his too (his was worn on both sides of the shoes while mine was the outside soles).

Good to hear that your warranty was granted ^_^
hope people continue to post pics and follow up their status of the warranty so we will not have same threads over and over again.
BTW what shoes was it? I think I remember it was prince shoes.....

 

[autumn_leaf]

Good to hear that your warranty was granted ^_^
hope people continue to post pics and follow up their status of the warranty so we will not have same threads over and over again.
BTW what shoes was it? I think I remember it was prince shoes.....

darn, i thought i remembered to post that x_X, even told myself to remember too.

it's the Prince T10's out of stock at TW now. so the shoe search begins again.

 

[adiallo]

Just checked claim status with Nike and these have been approved for a warranty voucher. Summer hardcourts, 3 months of use

 

[kimguroo]

Just checked claim status with Nike and these have been approved for a warranty voucher. Summer hardcourts, 3 months of use

I used to claim my CB 1.3 when I get a hole at toe area but this time my heel area rubber is gone (only played 9 weeks). I did not know whether I should claim or not but if your warranty was granted, I might send my shoes for the warranty.
thanks for the info.

 

[Jfolks259]

I bought the orange and white cb2.3s from nordstrom rack for $50. Will Nike only give me a $50 voucher?

 

[adiallo]

I bought the orange and white cb2.3s from nordstrom rack for $50. Will Nike only give me a $50 voucher?

The voucher matches the amount on the receipt you submit.

 

[Jfolks259]

The voucher matches the amount on the receipt you submit.

Can anyone else verify that? It's not that I don't believe you, I've just heard different things from different people

 

[kimguroo]

Can anyone else verify that? It's not that I don't believe you, I've just heard different things from different people

I don't think you can claim the warranty if you buy it from nordstrom rack ( I don't think nordstrom rack count as authorized dealer but regular nordstrom Store does) but I've never tried before though. I usually buy sales shoes from Nike website or local stores ( usually pay below $60 ranges). I always got $120 vouchers.

 

[Jfolks259]

I don't think you can claim the warranty if you buy it from nordstrom rack ( I don't think nordstrom rack count as authorized dealer but regular nordstrom Store does) but I've never tried before though. I usually buy sales shoes from Nike website or local stores ( usually pay below $60 ranges). I always got $120 vouchers.

Yeah I was curious about the whole nordstrom rack thing too. I'll have to call them today and see what they say.

 

[kimguroo]

Yeah I was curious about the whole nordstrom rack thing too. I'll have to call them today and see what they say.

also where can you get the warranty card?
I think nike requires the warranty card. not like Adidas.
hopefully customer service representative knows well about the warranty.
if someone ask something which they do not know well, their usual answer is "NO". ^__^

 

[Jfolks259]

also where can you get the warranty card?
I think nike requires the warranty card. not like Adidas.
hopefully customer service representative knows well about the warranty.
if someone ask something which they do not know well, their usual answer is "NO". ^__^

My thoughts exactly about them not knowing! Its much easier for them to say no than to actually look into it. I have plenty of other warranty cards from other cb2.3s I've bought. They're all the same

 

[kimguroo]

My thoughts exactly about them not knowing! Its much easier for them to say no than to actually look into it. I have plenty of other warranty cards from other cb2.3s I've bought. They're all the same

then send the shoes and let us know whether nike grant your claim or not ^_^
I created this thread because so many people asks about their warranty and many different answers from all members. Also most people does not follow up after their warranty claim so we only speculate whether their warranty might be good enough or not.

 

[Winky]

I guess I don't understand. You use the **** outta the shoes and then send them back because you used them so much they wore through? How is that a manufacturing defect?

 

[kimguroo]

I guess I don't understand. You use the **** outta the shoes and then send them back because you used them so much they wore through? How is that a manufacturing defect?

sounds like you never had shoes which come with 6 month outsole warranty.
not every shoes has 6 month outsole warranty. Barricade and courtballistec 1.3 and 2.3 are most popular shoes which come with 6 month outsole warranty.

the 6 month outsole warranty is not for the manufacturing defect.

 

[autumn_leaf]

I guess I don't understand. You use the **** outta the shoes and then send them back because you used them so much they wore through? How is that a manufacturing defect?

it's not a defect. it's a warranty because the company guarantees 6 months on certain shoes' outsoles. so if you wear through that outsole within the time frame they will send you a new pair.

the companies must have done enough research to make a profit on these kind of warranties by increasing the price of the shoe knowing that the majority of players will not be able to wear through the outsole. this calculation must have included the avg. hour played per week/month for the avg. player and calculated the avg. wear on the outsole for this given time. players that are able to claim this warranty therefore must either harder (more running/stopping movements per calculated time) on their shoes than the avg. player, or they must play more than the avg. time calculated.

it too me ~70 hrs of play to wear through my shoes enough for warranty. I accomplished this is about 3-4 months. for some people they will not be able to play 70 hrs in that time period (it was summer for me so i had plenty of free time). Instead they play 70 hrs in 8 months and won't be able to qualify for warranty. given this calculation this person plays tennis for about 2 hrs a week. To get it down to 6 months a person would have to play a little less than 3 hrs a week. so for weekend warriors and people with jobs, play time is limited to the weekends usually. and if it rains on that weekend they probably won't make the warranty time.

 

[kimguroo]

Wow. Only use 70 hours? You might have crazy foot works ^_^
I have good foot works. Try to reach balls everytime....
I usually put 120-150 Hours then claim warranties. Usually take 3 months.

 

[Larrysümmers]

dang i wear it down to a real hole before thinking about returning them for the warranty.

 

[Jfolks259]

then send the shoes and let us know whether nike grant your claim or not ^_^
I created this thread because so many people asks about their warranty and many different answers from all members. Also most people does not follow up after their warranty claim so we only speculate whether their warranty might be good enough or not.

I tried calling today but they were closed. I'll update you on monday

 

[Rob_C]

U dont need the warranty card for Nike returns. U can fill out your claim submission online and get a Claim # that way.

http://www.nikebiz.com/customer_service/return_guidelines/footwear.html

 

[kimguroo]

U dont need the warranty card for Nike returns. U can fill out your claim submission online and get a Claim # that way.

http://www.nikebiz.com/customer_service/return_guidelines/footwear.html

Maybe you did not read all of it ^_^. It exactly state that the warranty claim needs the original warranty card.

"Some Nike Tennis footwear styles have a 6 month outsole guarantee and require the dated original or copy of the original receipt and the original warranty card. This is a one-time NikeStore.com Product Voucher replacement."

 

[Rob_C]

Maybe you did not read all of it ^_^. It exactly state that the warranty claim needs the original warranty card.

"Some Nike Tennis footwear styles have a 6 month outsole guarantee and require the dated original or copy of the original receipt and the original warranty card. This is a one-time NikeStore.com Product Voucher replacement."

I have read it. It's a common misperception that it's actually needed. I've returned Nike tennis shoes numerous times w/o the warranty card and yet to have a single claim denied. Alot of the times, the shoes at the Factory stores don't have the claim cards in the boxes.

 

[Jfolks259]

then send the shoes and let us know whether nike grant your claim or not ^_^
I created this thread because so many people asks about their warranty and many different answers from all members. Also most people does not follow up after their warranty claim so we only speculate whether their warranty might be good enough or not.

Just got off the phone with Nike and they said they do accept shoes from nordstrom rack

 

[kimguroo]

Just got off the phone with Nike and they said they do accept shoes from nordstrom rack

let us know after you claim the warranty whether you get $120 voucher.

 

[Eugenehoh]

by any chance can I claim if i'm outside of the US. To be exact Malaysia ?

 

[kimguroo]

by any chance can I claim if i'm outside of the US. To be exact Malaysia ?

no. only for US.
did you buy it from us?

 

[zasr4325]

does nike offer anything similar for customers from uk? or do any of the online retailers (uk based) offer anything? i havent seen any that do, but was just wondering if anyone else had? it only seems a tad strange that they would have a warranty for shoes in one country and not another. only other place ive bought nike shoes from is dubai, and they didnt seem to have any warranty. is there something that comes with the shoes?

 

[Lynx41]

Hey I was wondering if these are good enough to be sent in. I've worn the shoe all the way down to the max air, but nothing toe area yet.

 

[Lynx41]

 

[kimguroo]

Hey I was wondering if these are good enough to be sent in. I've worn the shoe all the way down to the max air, but nothing toe area yet.

I think it's enough to send it for the warranty claim. I think I saw somewhere someone asked about similar situation like you (It was much less than yours but got the voucher). Let us know whether you got the warranty or not.
Good luck!

 

[Winky]

huh, interesting. Yeah I've never heard of shoes with that kind of warranty. Seems like they'd run into people who, after 5.5 months, throw the thing on a belt sander and then collect a new pair. Is it just once or do they keep replacing them every 6 months? Free shoes for life!

 

[Jfolks259]

huh, interesting. Yeah I've never heard of shoes with that kind of warranty. Seems like they'd run into people who, after 5.5 months, throw the thing on a belt sander and then collect a new pair. Is it just once or do they keep replacing them every 6 months? Free shoes for life!

just once! that would be verryy nice if you could do it more than once. I'm sure there's plenty of people who use the sander when they get close!

 

[hammer]

Hey I was wondering if these are good enough to be sent in. I've worn the shoe all the way down to the max air, but nothing toe area yet.

Yes. You can definitely send those in. I just received my Nike voucher after sending these in. They're only worn through in the heels as well.

http://i983.photobucket.com/albums/ae318/gtom12/Picture077.jpg
http://i983.photobucket.com/albums/ae318/gtom12/Picture078.jpg
http://i983.photobucket.com/albums/ae318/gtom12/Picture072.jpg

 

[Can't think of a name]

its time

 

[TennisKid1]

its time

nah thats still got another 3 months left

 

[kimguroo]

nah thats still got another 3 months left

TennisKid....You are joking ^__^
White thing in toe area is midsole (white form). The shoes already passed qualification of the warranty. I can't believe you wore your shoes that much:shock:

 

[West Shore Smashers]

Will these holes get me the warranty? I have until Nov 6 to claim for them.

http://i970.photobucket.com/albums/ae186/Overhead-Smashed/IMG_7603.jpg

http://i970.photobucket.com/albums/ae186/Overhead-Smashed/IMG_7605.jpg

Thank you!

 

[argentinagang]

Will these holes get me the warranty? I have until Nov 6 to claim for them.

http://i970.photobucket.com/albums/ae186/Overhead-Smashed/IMG_7603.jpg

http://i970.photobucket.com/albums/ae186/Overhead-Smashed/IMG_7605.jpg

Thank you!

will they accept these barricades for the warranty?
http://img153.imageshack.us/i/p1030820z.jpg/
http://img263.imageshack.us/i/p1030820.jpg/
http://img401.imageshack.us/i/p1030821c.jpg/
http://img259.imageshack.us/i/p1030823.jpg/
http://img688.imageshack.us/i/p1030826i.jpg/

 

[kimguroo]

Will these holes get me the warranty? I have until Nov 6 to claim for them.

http://i970.photobucket.com/albums/ae186/Overhead-Smashed/IMG_7603.jpg

http://i970.photobucket.com/albums/ae186/Overhead-Smashed/IMG_7605.jpg

Thank you!

Since you made holes, It might be qualify but other part has plenty of rubbers though......
I might say yes but you never know...
Let us know whether your warranty is granted or not. Good luck!

 

[argentinagang]

Since you made holes, It might be qualify but other part has plenty of rubbers though......
I might say yes but you never know...
Let us know whether your warranty is granted or not. Good luck!

i have holes with rubber!

 

[kimguroo]

will they accept these barricades for the warranty?
http://img153.imageshack.us/i/p1030820z.jpg/
http://img263.imageshack.us/i/p1030820.jpg/
http://img401.imageshack.us/i/p1030821c.jpg/
http://img259.imageshack.us/i/p1030823.jpg/
http://img688.imageshack.us/i/p1030826i.jpg/

I only can give same answer. I might say yes. By the way, how do you make a hole at side of shoes?

 

[kimguroo]

I am not shoe warranty inspector hahaha. I only give my opinion based on my experiences. When more members follow up their warranty, we might have some guide lines ^_^
Once you post pics here, please let us know your warranty was granted or not.