post your shoes before the shoe warranty claim

Calor1

New User
How long is the warranty for Nike shoes, can't seem to find it on their site.
I found on the Asics site of my country that they have a 12 month warranty.
It says they will replace it if there are material or product defects. It also says that quality problems caused by normal wear do not constitute a defect and will not be replaced.
But seeing all the pics of the shoes in this thread, most of it seems normal wear to me (if you play with a shoe on hardcourt for a few months in my experience it's normal the soles are worn out.
So I'm a little confused why you would get a new pair/refund.
The problem I'm also having with recent Nike shoes (vapor 8 as well as 2k12) is that the loops through which the laces have to go just snap after a few weeks.
N2K12RO-1.jpg

I mean the yellow loops in that picture. Would it be possible to get a refund for those loops snapping after a few weeks?
I'll post some pictures of some of my recent shoes tomorrow so you might have a better idea of what I'm talking about.
 

NJ1

Professional
How long is the warranty for Nike shoes, can't seem to find it on their site.
I found on the Asics site of my country that they have a 12 month warranty.
It says they will replace it if there are material or product defects. It also says that quality problems caused by normal wear do not constitute a defect and will not be replaced.
But seeing all the pics of the shoes in this thread, most of it seems normal wear to me (if you play with a shoe on hardcourt for a few months in my experience it's normal the soles are worn out.
So I'm a little confused why you would get a new pair/refund.

As stated ad-nauseum, the U.S. has a separate outsole warranty that covers wear and tear for 6 months. Nothing to do with defects. Europe does not have this.

As re the loops snapping, if it happened after only a few weeks (3-6) then yes it will be covered for sure under the defect warranty no matter where you are.
 

Calor1

New User
So basically if you play enough you only have to buy one pair of shoes and than you're set for life :D.
Yep, during match season the first one breaks in less than a month.
 

Calor1

New User
Sorry, don't have time to read 33 pages and I didn't see it in the 4ish pages I scanned. Maybe if the OP reads this he can put it in his first post :).
 

NJ1

Professional
So basically if you play enough you only have to buy one pair of shoes and than you're set for life :D.

Unfortunately not. Can only claim once per purchase. It does half the amount of shoes I go through though so can't complain. If I lived in Europe I'd only wear Barricades as they're the toughest I've worn.
 

bosssauce

Banned
How long is the warranty for Nike shoes, can't seem to find it on their site.
I found on the Asics site of my country that they have a 12 month warranty.
It says they will replace it if there are material or product defects. It also says that quality problems caused by normal wear do not constitute a defect and will not be replaced.
But seeing all the pics of the shoes in this thread, most of it seems normal wear to me (if you play with a shoe on hardcourt for a few months in my experience it's normal the soles are worn out.
So I'm a little confused why you would get a new pair/refund.
The problem I'm also having with recent Nike shoes (vapor 8 as well as 2k12) is that the loops through which the laces have to go just snap after a few weeks.
N2K12RO-1.jpg

I mean the yellow loops in that picture. Would it be possible to get a refund for those loops snapping after a few weeks?
I'll post some pictures of some of my recent shoes tomorrow so you might have a better idea of what I'm talking about.

All nike shoes have a moth long guarantee for every part
 

The Doctor

New User
Hey guys I'm an extreme toe drager, I like to run around my backhand a lot as I fit into the typical American player mold. The toe on my right shoe(I'm right handed) is worn down on my 4.3s almost to where the Ortholite insert is showing, but on my left shoe it has barely started to change color. Would Nike accept this or would they not because of the left?
 

bosssauce

Banned
Hey guys I'm an extreme toe drager, I like to run around my backhand a lot as I fit into the typical American player mold. The toe on my right shoe(I'm right handed) is worn down on my 4.3s almost to where the Ortholite insert is showing, but on my left shoe it has barely started to change color. Would Nike accept this or would they not because of the left?

they would
 

jfong008

New User
Hello everyone, I am about to send my courtbalistics this week to nike to see if the send me a voucher, I've never returned a pair and I'm wondering if these qualify. Thanks in advance.
301eis6.jpg
 

Jeebs

Rookie
Asics replied to say they thought the shoes were damaged but it was down to wear and tear. Offered to either send them back or give me a pair of GR5s at a decent discount. Fair enough.
 

The Meat

Hall of Fame
It's almost that time again, however I'm not sure if Nike might accept it this time even if I make a hole in the shoe.

15g2nvl.jpg

21kav05.jpg


Anybody know if Nike might be a dick and reject these shoes when I make a hole in them because of the ripped off rubber from their awful quality control?
 

Irrelevant

Rookie
It's almost that time again, however I'm not sure if Nike might accept it this time even if I make a hole in the shoe.


Anybody know if Nike might be a dick and reject these shoes when I make a hole in them because of the ripped off rubber from their awful quality control?

Nah, I'm 95% sure it's still acceptable as long as it looks like torn rubber and NOT knife marks or something. I had a similar situation with my barricades but Adidas still took them so I would say you're fine. If it bugs you they may be rejected, you can maybe write a note explaining the quality of the rubber or call in advance and ask?
 

Crozzer95

Hall of Fame
I'm sending back my 4.3's later today after the left heel support decided to give up, theres a nice big crack along the back bubble and there is no support in them.

Hoping I get a refund or an exchange.
 

Irrelevant

Rookie
I'm sending back my 4.3's later today after the left heel support decided to give up, theres a nice big crack along the back bubble and there is no support in them.

Hoping I get a refund or an exchange.

Unless your outsole has been worn down to the midsole within the 6 month period, Nike will not issue a refund/exchange for cracked air max units.
 

kimguroo

Legend
They are also worn on the outsole.

I also have already spoken to the peoples at Nike about my issue.

I have same problems. every 4.3 airmax were cracked but I also worn out outsole. I think the reason for the cracking problem is almost no rubber at heel area.

Mind was sent last week and it took just one day to approve the claim.
it's 6 month warranty not manufacture defect claim.

I did not have any cracking issues for 1.3-3.3 even though outsole was worn out at heel areas but this problems started to develop as soon as midsole is started to show for 4.3. basically 4.3 have one to two week shorter life than 1.3-3.3 CB because of this cracking issues.
midsole is already exposed from bottom and side of heel area.
110zj92.jpg
 
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Forgot to snap a picture, but I sent in some GR4's that had just barely broken through to the foam, and I got a quick replacement (within a week). Although I asked quite nicely for a pair of GR5's, I got the 4's again.
 

Crozzer95

Hall of Fame
I have same problems. every 4.3 airmax were cracked but I also worn out outsole. I think the reason for the cracking problem is almost no rubber at heel area.

Mind was sent last week and it took just one day to approve the claim.
it's 6 month warranty not manufacture defect claim.

I did not have any cracking issues for 1.3-3.3 even though outsole was worn out at heel areas but this problems started to develop as soon as midsole is started to show for 4.3. basically 4.3 have one to two week shorter life than 1.3-3.3 CB because of this cracking issues.
midsole is already exposed from bottom and side of heel area.
110zj92.jpg


I have the exact same problem. Shame Nike UK dont do this and I most probably have to spend another £120 on a NEW pair of shoes that are only 3 months old..
 

Jeebs

Rookie
It's worth emailing Nike UK to complain, they might offer you a discount on a new pair - Asics UK did with me.
 

Fintft

G.O.A.T.
Courtballistec 1.3
I wore full three months (I think I put 140-150 hrs)
nike sent a voucher within two weeks (I was very surprised by the fast processing because my friend waited the voucher for 2 months).

9furgm.jpg

I don't know about you, but I can't afford to wait for a hole to happen, b/c as soon as the thread is gone, I start slipping badly in my Ballistecs 4.3 and don't want to risk an injury!
 

kimguroo

Legend
I don't know about you, but I can't afford to wait for a hole to happen, b/c as soon as the thread is gone, I start slipping badly in my Ballistecs 4.3 and don't want to risk an injury!

The shoes was 1.3.
For 4.3, I got a hole and AirMax cracking before it goes bald.
 

Fintft

G.O.A.T.
The shoes was 1.3.
For 4.3, I got a hole and AirMax cracking before it goes bald.

I never get holes in the 4.3, but the thread goes bald fast enough, especially on the right foot (sometimes even after a month and almost for sure after 3 months). Once I start losing my footing and slipping badly I just send them back.
 

bosssauce

Banned
It's almost that time again, however I'm not sure if Nike might accept it this time even if I make a hole in the shoe.

15g2nvl.jpg

21kav05.jpg


Anybody know if Nike might be a dick and reject these shoes when I make a hole in them because of the ripped off rubber from their awful quality control?

Wwow that is some very strong wording but they will because of the heel area
 

BMWprestigem3

New User
I have Courtballistec 4.3, and I started to get a hole in the sole about the size of a dime. The sole is red and now I am starting to see white from the hole. I was wondering if Nike will accept it for the warranty.

I am having trouble posting pictures, so if I get the picture in my album I will post it up.
 
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The Meat

Hall of Fame
Wwow that is some very strong wording but they will because of the heel area

In the past 6 years of buying CB's I have never had this sort of problem with a unmelded part of rubber in the outsole. Nike has always been on the ball of things, minus the occasional broken Air Max heel cushion or a rip of the toe cap. What would have happened if someone else would have gotten these shoes when they just came out and retailed at $130?

I'm paying and expecting the utmost quality from a high end retailer of tennis shoes.

I'm not done with these shoes yet they will be bald and full of holes in a few weeks, also the heel isn't what I'm claiming the warrantee for, I just wanted to get some feedback from other people who have had their rubber ripped off the soles without any real effort on the court. I'll post on this thread when I have achieved max destruction on these shoes :)
 
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merc

New User
Advice Please.

I have some Nike ballistic 4.3 Wh/Sl the sole has completely worn through (4 months).

If im reading Nikes terms correctly if I send them back to Nike as TW suggest i will get a voucher for Nike.com. However Nike.com only have Ballistic 4.3 in colors i would never wear :/. so then im stuck with a voucher i can't use. Is this my only option?.
 

kimguroo

Legend
Advice Please.

I have some Nike ballistic 4.3 Wh/Sl the sole has completely worn through (4 months).

If im reading Nikes terms correctly if I send them back to Nike as TW suggest i will get a voucher for Nike.com. However Nike.com only have Ballistic 4.3 in colors i would never wear :/. so then im stuck with a voucher i can't use. Is this my only option?.

Yes.
you can try other shoes such as Air max or even vapor 9 (I know the durability is bad). If you need shoes now, Just wear whatever color they have. if you don't need shoes now, wait until you can get the shoes which you like or wait until discount/sale so you pay around $20-30 more to get 2 pairs ^_^
 

kimguroo

Legend
It doesn't feel like a different part of the rubber. It feels more like a foam.

You should take better quality pictures. It looks like midsole form from the picture though. The reason is that usually nike paints bottom of outsole so when the outsole rubber worn out, white color rubber shows after that you will see midsole form. If Nike did not paint red color for the outsole then you might see white midsole form without seeing the white rubber.
 
It doesn't feel like a different part of the rubber. It feels more like a foam.

To the best of my knowledge those should certainly qualify. I've sent in numerous pairs that looked like that. I would say that they probably could be worn a little while longer, but at least for me, the tread starts to get slippery and I don't feel as confident in my footing. Send them in and Nike should accept those.
 

Irrelevant

Rookie
Was playing a morning match today and when I came home I saw this. Still have another 2 months left on them and tread is still about 70%, thus still playable :).
img09371.jpg
 

Crozzer95

Hall of Fame
So I sent my 4.3's back with the cracked heel, not to TT but to another company I bought them from and I got an exchange so I decided to get these :)


20130227174335.jpg


20130227174346.jpg
 
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