post your shoes before the shoe warranty claim
- Thread starter kimguroo
- Start date
Uncoil
Semi-Pro
These would definitely qualify.
darklore009
Hall of Fame
I dont see any midsole that point. you would need to wear it out a bit more. Although traction is a concern at this point.
Uncoil
Semi-Pro
Nope. The midsole needs to be visible.
darklore009
Hall of Fame
wondering if this counts. Im wearing it out at a different location than everyone is.
Uncoil
Semi-Pro
The midsole is barely visible. I would wear them a little bit more to expose more of the midsole.
I'm so confused as to what counts and what doesn't. I've sent in my shoes twice(once I understand why it didn't count) but the second time, it is clear that the sole has worn out and you can feel the cushion. I've called Nike a couple of times but I haven't gotten a straight answer. Does anybody know why this doesn't count?
Uncoil
Semi-Pro
This would qualify. Send it back to Nike.
How much time did you have left before the warranty expired?? If you had another month or so to go, I think its best to wear them down as much as possible that way there's no doubt about whether they're worn through enough to qualify.
kimguroo
Legend
It should qualify for the warranty claim since midsole was exposed.
Air max cage has worst heel protection. I still can't believe that cage last only 40hrs and I worn out midsole completely (exposed airmax part, thought about wearing through airmax but there is no support so I sent it for the warranty.
I had this happen to me once. I had sent many shoes back to Nike under the guarantee program without any issues and I knew what it took to qualify. However, the last time I sent the shoes back under the guarantee program, I received an email stating that my shoes did not meet the requirements to be replaced and was being prepared to be shipped back to me (under my instructions).
I called customer service because it clearly qualified. I asked the customer service rep to have the shoes inspected again in the heel area in both shoes. The rep told me the shoes were already packed to be shipped back and couldn't be inspected again. I was pretty adamant that the shoes did meet the requirements. The service rep put me on hold to confer with a manager. The service rep told me to send them pictures of the shoes when I got it back and they would do a secondary "courtesy" inspection.
I received the shoes and took pictures and emailed them. I received a response saying that there were no material defects with the shoes and did not meet the warranty requirements. They provided me a link outlining the warranty.
I replied back that I didn't send the shoes in for warranty but for the 6 month guarantee program and provided their own link to the 6 month guarantee program. They responded saying that the shoes weren't worn out "enough". Of course, I replied back asking how "enough" was defined because my shoes were clearly worn through to the midsole.
I received under another email saying my shoes did not meet the requirements. I sent what I was expecting to my last email. I stated that it was very clear that they do not intend to honor their guarantee. However, I asked them to reconsider for a very long long time Nike customer under a tone that they would be losing a very long long time customer.
I received an email from the customer service rep I had been corresponding with via email. She asked me to send back my shoes directly to her in Portland and provided me with a return label.
I sent the shoes back and few days later, I received an email stating that under further inspection, the shoes did clearly meet the guarantee requirements. She apologized for the inconvenience and said the gift card would be sent in a few days, which I later received.
Your shoes clearly meets the 6 month guarantee requirement. It might take some effort, but I wouldn't give up if I were you. For me, it became a matter of principle more than getting the gift card.
Good luck!
10
YarikA99
Rookie
Does anyone know the answer to this?
I recently read on one of the threads on this forum and somebody said that they returned their Adidas shoes for outsole warranty to TW. They said TW was graceful enough to honor it but TW told him that it was just a 1 time exception only and next time he needs to return Adidas shoes back directly to Adidas instead.
darklore009
Hall of Fame
most likely the Barricade 5 classics
FogerRederer
Rookie
Do you really need the original receipt for the Adidas warranty? Because I can't find mine.
S&V Specialist
Rookie
A copy of the confirmation email should suffice.
JT_2eighty
Hall of Fame
Nike LB sending these in now!
FogerRederer
Rookie
How sure are you of this? Anyone else with experience just submitting the invoice or confirmation email? Thanks!
Will Nike accept these under their 6 month guarantee?
https://outlook.office365.com/owa/s...IIPc24B10Hwfw-yGhjwgv2T0nxve9GBubz2u5Uc3GKb0Q.
https://outlook.office365.com/owa/s...IIPc24B10Hwfw-yGhjwgv2T0nxve9GBubz2u5Uc3GKb0Q.
lgbalfa
Professional
kimguroo
Legend
How much with the voucher be for?
This is the first time I sent in a pair of Nike's for the durability claim, I usually wear Adidas shoes. I sent in my receipt from tennis warehouse for the Nike Lunar Ballistec's and I only paid $90 at TW since they were on sale. So will the voucher be for $90 or the full $165 since that is how much it will cost to replace them on nike.com?
This is the first time I sent in a pair of Nike's for the durability claim, I usually wear Adidas shoes. I sent in my receipt from tennis warehouse for the Nike Lunar Ballistec's and I only paid $90 at TW since they were on sale. So will the voucher be for $90 or the full $165 since that is how much it will cost to replace them on nike.com?
tdhawks
Professional
Full retail amount.
noobforehand20
Professional
Yes. I've sent in that exact pair that was just like that, but mine was wore right where my pinky toe is.
Balls of Fury
New User
Ehh almost. They say what shoe it is on there so the card that came with my lunars said lunars on them
jonnyjack
Semi-Pro
Sent in my Babolat Propulse 4 on 4/28 to Babolat directly and got the new Babolat Propulse BPM today.
Thumbnails below of what they looked like before I sent them in, the hole in the left toe looks worse than it really is. It didn't go through to the inside of the shoe. (Click for a larger picture.)
Thumbnails below of what they looked like before I sent them in, the hole in the left toe looks worse than it really is. It didn't go through to the inside of the shoe. (Click for a larger picture.)
Uncoil
Semi-Pro
About 6 months on these New Balance MC996...Do you guys think these are eligible for warranty or should I use them some more?
Use them until your big toe is sticking through the outsole.
Haha...and until a hole through my socks as well :lol:
the_faceless_player
Hall of Fame
Never dealt with Nike before but I assume the one with a hole started should make them eligible right?
the_faceless_player
Hall of Fame
I heard that as well and some warranties mention the area that "contacts the court" during play. However it isn't the rubberized toe guard but rather the sole that wraps in front so I had assumed it would be covered. I'll ask when I call.
Thanks!
JT_2eighty
Hall of Fame
Never dealt with Nike before but I assume the one with a hole started should make them eligible right?
should definitely be covered as it is the sole that wraps up. although even more surprising are mclovin's that were well into the toe guard. That is good to know!
JT_2eighty
Hall of Fame
About 6 months on these New Balance MC996...Do you guys think these are eligible for warranty or should I use them some more?
Nike LB sending these in now!
Considering mine were accepted, I think you're good to go (yes, realize that nike is not NB, but if NB doesn't accept that, then wow.
TennisProdigy
Professional
Sliding on hardcourts - these are replacement shoes, I use them for fishing now lol
