post your shoes before the shoe warranty claim

ryukensfj

New User
What do you guys think about this? I bought the pair in April. I think it should qualify as there is a physical hole...

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elga

Rookie
Thanks I'll send them in and will update this thread with my results.

Mine got a small hole in the exact same place on both shoes! I think that's a weak spot maybe..but it did take a while to wear em down, those outsoles were very durable overall. The warranty came through for me just fine when I sent them in.
 

ryukensfj

New User
Mine got a small hole in the exact same place on both shoes! I think that's a weak spot maybe..but it did take a while to wear em down, those outsoles were very durable overall. The warranty came through for me just fine when I sent them in.
How long did it take for you to get the voucher after you were approved?
 

elga

Rookie
How long did it take for you to get the voucher after you were approved?

It took about 5 days after they received the shoes til I got the email confirmation, then about 10 days or so after that I got the voucher in the mail. So somewhere around 2 weeks total after they received the shoes til I had the voucher in my hands
 

Fintft

G.O.A.T.
When more members follow up their warranty, we might have some guide lines ^_^

My tip/guideline is not to use manufacturer warranty (i.e. from Nike), but from vendors such as TW, who are much kinder: i.e. they always replace my shoes even when the manufacturer won't warrant it yet...
I do send mine back the moment the thread is gone a bit bald in one place (i.e. the ball or the side of my right foot) and I start slipping.
 

courtrage

Professional
So far head has been the fastest turnaround for me and so has TW. Sent sprint pro back to head in the mail and it arrived to them on a Monday or Tuesday and I got a knock on the door from fedex by friday with a replace pair in the same size(diff color). TW also got them processed and shipped for a Fila sentinel in no time at all.
 

ryukensfj

New User
So far head has been the fastest turnaround for me and so has TW. Sent sprint pro back to head in the mail and it arrived to them on a Monday or Tuesday and I got a knock on the door from fedex by friday with a replace pair in the same size(diff color). TW also got them processed and shipped for a Fila sentinel in no time at all.
Do you have pictures of the Head Sprint Pro? I heard Head was picky about their warranty.
 

courtrage

Professional
Do you have pictures of the Head Sprint Pro? I heard Head was picky about their warranty.

No pics ..would have taken if i knew of this thread. i imagine my outsoles wore through to the color of the next layer on both the heads and filas. had the redwhiteblue heads and it wore through the white on the inside edge of the big toe and on the fila it was the same. the white outsole got bald then it started to shoe gray which was the next layer...probabalby about a two inch long area on that edge of teh shoes. and a spot was exposed on the back heel.
 
Does anyone know if they check the color on the returns? I had a pair of nike lunars in blue that I got as a warranty replacement from a previous nike shoe. They wore out, so I bought another pair of lunars in white/pink/blue. I got injured so I didn't play much and didn't wear out the white ones. The warranty is about to end on the white ones. What do you think would happen if I sent in my old worn out blue ones with the receipt/warranty card from the white ones? If there is a better than 10% chance of success I should probably do it since I would spend $15 to send them in and would get a $150 coupon if successful.
 

tdhawks

Professional
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Not sure if these would count as I haven't worn through the entire outsole, just tearing apart the heel.. That piece will be ripped off within the week I am sure. What do you think?
 

norcal

Legend
Has anyone sent in Yonex Durable's under warranty? To Yonex directly? Got them on sale (not from TW) and the seller is not 'aware' of any warranty. If only TW had them in my size I know I wouldn't even have to ask, sigh...
 

maumau78

New User
Here they are my Vapor ID "Dimitrov"...I only made a mistake with laces...they are dark gray..where I can find "black" Nike laces?

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ryukensfj

New User
Just found out that you don't have to actually wait for the Nike voucher to arrive for you to use it. You can call Nike sales and order the replacement shoe with the claim number. They can pull up the voucher code with the claim#. This should expedite the process of getting a replacement.
 

deebees

Rookie
Random question: I own a pair of the Zoom Cage 2's that are almost at the end of their life (I purchase in May so they're still under warranty). These were bought when they first came out and the price was $120. The color scheme I have is the Violet/Red. My question is will the voucher be for the original price of $120 and will I be able to change the color for the warranty pair? Or do I have to go with the same color?
 

kimguroo

Legend
Random question: I own a pair of the Zoom Cage 2's that are almost at the end of their life (I purchase in May so they're still under warranty). These were bought when they first came out and the price was $120. The color scheme I have is the Violet/Red. My question is will the voucher be for the original price of $120 and will I be able to change the color for the warranty pair? Or do I have to go with the same color?
Nike will send a voucher and you will only be able to use the voucher at Nike.com.
You can use the voucher for almost anything at Nike.com.
 
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lchrisk

New User
I've recently boughten the lunar ballistic 1.5's. I hear the outer sole has to have a hole in it before I can refund. Is that true? If the top sole (toe) part has a hole in it, I don't get a refund?
 

deebees

Rookie

ryukensfj

New User
Random question: I own a pair of the Zoom Cage 2's that are almost at the end of their life (I purchase in May so they're still under warranty). These were bought when they first came out and the price was $120. The color scheme I have is the Violet/Red. My question is will the voucher be for the original price of $120 and will I be able to change the color for the warranty pair? Or do I have to go with the same color?
The voucher will be at the current retail price. You can order whatever you want from nike.com so yes you can change the color if you wanted. I actually sent my 9 Black/White zoom cage 2 in and got the 9.5 black/orange for the replacement, so I had a different color and size. I bought them at $90 and they give me a voucher for $120.
 

kimguroo

Legend
Think these deserve a warranty....?
You are good to claim your warranty but I suggest that don't do it again. You might save money but if you get injured from slipping, your medical cost will be much more and jeopardize your heathy tennis life.
 

deebees

Rookie
You are good to claim your warranty but I suggest that don't do it again. You might save money but if you get injured from slipping, your medical cost will be much more and jeopardize your heathy tennis life.

Don't do what again? I haven't played in these in a week or two because of how bad I was sliding everywhere. I do regularly slide on hard courts, but these had my sliding everywhere! Had to go back to an old pair of Vapor's. The right shoe is worn through to the inside (that little orange spot that is showing) so I was assuming they were - just wanted to make sure since this is my first warranty claim.
 

kimguroo

Legend
Your shoes are too much worn out. Anytime midsole exposed, the shoes is done in my opinion because midsole will not give any traction. If you continue to use, you might get injured. I've done that before (Rolled my ankle. Luckily I was okay but I thought I broke my ankle). After the incident, I don't use the shoes which exposed midsole.
 

bl14

Rookie
Don't do what again? I haven't played in these in a week or two because of how bad I was sliding everywhere. I do regularly slide on hard courts, but these had my sliding everywhere! Had to go back to an old pair of Vapor's. The right shoe is worn through to the inside (that little orange spot that is showing) so I was assuming they were - just wanted to make sure since this is my first warranty claim.
How long have you played in these? I just bought a pair and wondering if I can wear them out. I wore out lunar ballistecs in 3 months over the summer so I go through shoes somewhat quickly
 

deebees

Rookie
How long have you played in these? I just bought a pair and wondering if I can wear them out. I wore out lunar ballistecs in 3 months over the summer so I go through shoes somewhat quickly

This was about 3.5 months of play for me. I have a bad habit of sliding on hard court (as shown on the shoes) ... luckily zero injuries, lol. Lucky for me Nike just came out with their fall line so I have so more options to choose from with my voucher! :D
 
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deebees

Rookie
Anyone who has successfully claimed a voucher from Nike ... I have a question:

According to the USPS tracking, my shoes were delivered to the Nike facility in Memphis, TN yesterday afternoon. I'm assuming they'll look at the shoes and send me an email whether or not they approved the shoes as warranty-worthy? How long does it take to hear from them usually?
 

kimguroo

Legend
Anyone who has successfully claimed a voucher from Nike ... I have a question:

According to the USPS tracking, my shoes were delivered to the Nike facility in Memphis, TN yesterday afternoon. I'm assuming they'll look at the shoes and send me an email whether or not they approved the shoes as warranty-worthy? How long does it take to hear from them usually?
1-3 days. After you receive the confirmation email, it will take 4-7 days to receive the voucher.
 

deebees

Rookie
1-3 days. After you receive the confirmation email, it will take 4-7 days to receive the voucher.

Thanks. I was going to try to go this route if true, just to get an order placed sooner:

Just found out that you don't have to actually wait for the Nike voucher to arrive for you to use it. You can call Nike sales and order the replacement shoe with the claim number. They can pull up the voucher code with the claim#. This should expedite the process of getting a replacement.
 

kimguroo

Legend
Nike is pretty fast unless they have high volume of warranty shoes but I don't think Nike will have unusual high volume of warranty shoes. In my experience, as soon as they receive the shoes, it took less than two days to inspect the shoes then I got a confirmation email which said it will take 5-7 days to receive the voucher but seems like one day to print a voucher and three-four days deliver by USPS so it takes around 5 days.
 

norcal

Legend
So, after dealing with Yonex directly my warranty return went great. I sent in the pair (pictured above in thread) on a Saturday and got the new pair a week the following Tuesday. Pretty darn fast turnaround. These are what they sent, the same type of shoe in a different colorway. Never seen that color before (maybe they had some old ones sitting around lol) but I like them. I can wear them to my next Raider game so I can curbstomp some opposing fan in style lol.

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So kudos to Yonex after the retailer wasn't much of a help!
 

bl14

Rookie
Hey guys. My pair of lunars were completely bald of tread and then I decided to use them for basketball for about 2 hours. I noticed they were worn down to the midsoles after. Do you think nike will accept a warranty even though I didn't use them completely for tennis?
 

norcal

Legend
I had the same issue. They caught me in the polygraph portion of the warranty return process. I nailed the interview and background check but it's hard to beat the polygraph - unless you are a sociopath.
 

Gidogeek

New User
Recently when browsing the Adidas Online Outlet I found a great deal on a pair of 2015 Night Flash Barricade's. After all the talk about the awesome durability of the Barricade line I decided to give them a chance to impress me more then the Gel Resolution 5's they were replacing.
As you can guess by me posting in this thread, they haven't, and I don't even play on harcourts.

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The damage is not nearly as bad as many of the posts in here but keep in mind I've only trained on them twice and played 1 tournament while playing on Smashcourt.
Contacted Adidas about it. They confirmed this was a manufacturing mistake and these damage should not happen. They are willing to refund me the purchase price but
are not willing to replace the shoes for me. I told them I wouldn't mind if they send me another color but apparently the European Adidas company policy is to only issue refunds for original purchase prices and
not replace shoes. Since I got a sweet deal on them when I bought them I now will have to pay an additional €80 in order to replace them with similar Barricade's even though Adidas admits it's their fault.

Very disappointed by the CSR of Adidas Online hiding behind company policies and I've learned my lesson. Next time I'll only get them at TWE like most of my gear.
 

sez

Semi-Pro
Hey I picked up the fila sentinel white/navy/green in July and now my toe dragging has opened a hole in it. (Will post a pic soon) Anyway it's no longer on the website for sale so I was wondering what happens if I return it. Also since I live in Canada will I have to pay customs on the replacement?
 
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