post your shoes before the shoe warranty claim

armandogomes

New User
Does anyone have any experience with Asics returns? Preferably from the UK.

Yep. Twice, actually. First time was "easier" and they offered a hefty discount on anything given I was hitting the 6-month mark and that there were no more Gel Res 7. The second time was a bit more complicated, because I bought two Gel Res 8 Tokyo and both showed the same failure - hole in the FlyteFoam under the heel, from open stance forehands :cautious:. The store replaced the first pair, the second pair they didn't - so I had to contact Asics.

They would not reply, and only after a few public callings on social media and a some pushes through private messages, I got my query answered and the pair replaced.
 

Pctopcool

Rookie
I recently made warranty claim for a pair of Head Revolt pro 3.5, which I wore for about five months, and got holes under both big toes. The CS representative at Head was very helpful, and sent me return instructions. Five weeks later, I received a new pair of Revolt pro 4.0 from them. They probably ran out of the old model. Very satisfied with their warranty service.

 

FloridaAG

Hall of Fame
I recently made warranty claim for a pair of Head Revolt pro 3.5, which I wore for about five months, and got holes under both big toes. The CS representative at Head was very helpful, and sent me return instructions. Five weeks later, I received a new pair of Revolt pro 4.0 from them. They probably ran out of the old model. Very satisfied with their warranty service.

Nice. Impressed they did not claim the wear through was not quite enough
 

Pctopcool

Rookie
Nice. Impressed they did not claim the wear through was not quite enough

Yeah, this is my first warranty claim. And I wasn't sure at the beginning. I called the CS number, described the size and location of the wear. The representative said he didn't see any reason why it won't be covered.
 

Obnavox

Rookie
2 months into my head revolt pro 3.5. These have worn quicker than any asics, new balance, or kswiss shoes I've had. I think ill wear these for a couple more months and send them in, but I think they'd qualify now. Anyone had recent experience with head? In the past when I did the warranty with new balance and asics, I think I just sent them back to tennis warehouse when I called them.

 

Pctopcool

Rookie
2 months into my head revolt pro 3.5. These have worn quicker than any asics, new balance, or kswiss shoes I've had. I think ill wear these for a couple more months and send them in, but I think they'd qualify now. Anyone had recent experience with head? In the past when I did the warranty with new balance and asics, I think I just sent them back to tennis warehouse when I called them.

Check out my experience with Head four posts up. Yours should easily qualify for replacement.
 

d-quik

Hall of Fame
2 months into my head revolt pro 3.5. These have worn quicker than any asics, new balance, or kswiss shoes I've had. I think ill wear these for a couple more months and send them in, but I think they'd qualify now. Anyone had recent experience with head? In the past when I did the warranty with new balance and asics, I think I just sent them back to tennis warehouse when I called them.

did you size up half or a full size with those?
 
Mizuno Wave EnforceTour shoes. Photo: . I wore the shoes at the toe through the outsole and one midsole. Info@tenniswarehouse.com returned my inquiry and authorized the return. I've done this once before with the Mizuno exceed tour 5 (also through Tennis Warehouse). I had new shoes within three weeks.

Meanwhile, I ordered a pair of Wilson, Rush, pro 4.0 (sale priced at $79), which also has the six-month outsole warranty. I love the warranty program, because my going out 5 to 7 times a week works really well with it. The warranty program is probably a moneymaker for Tennis Warehouse with people who only get out on weekends. Win-win for everyone.

I’m a pretty decent customer for Tennis Warehouse, having bought at least four rackets and three reels of string from them in the past two years. I hope they keep this six month outsole warranty program going.
 
Last edited:
Top