Prince Phantom 93 P Grommets

Discussion in 'TW Questions/Comments' started by flanker2000fr, Aug 1, 2018.

  1. flanker2000fr

    flanker2000fr Rookie

    Joined:
    Mar 31, 2010
    Messages:
    397
    Hello,

    I have received 2 Prince Phantom Pro 93 P from TW Europe, since TW US couldn't ship Prince products to Hong Kong, my country of residence.

    I now want to order a couple of spare grommets, which are available on the US site, but not on the European site. TW Europe Customer Service advised that they won't receive grommets for this model, while TW US Customer Service reiterated that they can't ship any Prince product to HK.

    Any suggestion on how I can get my hands on those grommets?
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
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    flanker2000fr,

    Let me follow up with TWE and see if I can figure out an option for you. Unfortunately, on our end our hands our tied as Prince has placed restrictions on us from shipping outside of the US.

    Thanks,
    Brittany, TW
     
    #2
  3. flanker2000fr

    flanker2000fr Rookie

    Joined:
    Mar 31, 2010
    Messages:
    397
    Hi Brittany,

    Thanks a lot for checking this out for me. Prince just have a really weird distribution policy. Appreciate if you guys can help.

    Cheers,
    Boris
     
    #3
  4. flanker2000fr

    flanker2000fr Rookie

    Joined:
    Mar 31, 2010
    Messages:
    397
    Hi Brittany,

    Just to update you: no need to worry, I will have the grommets (plus my 3rd 93P) shipped to one of my friends in the US, who will send it to me late. Thanks for taking the time to respond.
     
    #4

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