TennisShishya
New User
Looking for inputs/suggestions from any PRO STRINGER users out here who might have encountered similar issue.
When you press the button to pull the tension, it should stop once it reaches the desired tension and the light should turn green indicating that we can clamp the strings. But with this issue, it seems that it constantly keeps adjusting the tension and the dial (not sure what the technical term would be for this...but I am referring to the thing that holds the string while it's being tensioned) does not stop for 2-3 minutes sometimes (that's the most I have waited anyways...any longer, I have to forcefully hold the dial so it would stop clicking). I would say for the first 9-10 months of me owning the machine I did not have this issue. Since then the time of clicking has been going up. It is annoying but I could live with it if tension was reliable but tension is never accurate or close to desired tension.
I have tried to wrap the string around and then into the holder to see if it makes any difference but it did not help. I had reached out to their customer service and they had given me some PDF for the instructions to open the machine and make some adjustments but that did not help either. I had a video call with them to show them the issue and on the first string itself when it happened they said we will have to send this to Korea for servicing but they backed out of it later saying this is normal and machine is just adjusting tension. All other attempts to get this resolved from PRO STRINGER has not worked out so reaching out to community here.
Thanks !
When you press the button to pull the tension, it should stop once it reaches the desired tension and the light should turn green indicating that we can clamp the strings. But with this issue, it seems that it constantly keeps adjusting the tension and the dial (not sure what the technical term would be for this...but I am referring to the thing that holds the string while it's being tensioned) does not stop for 2-3 minutes sometimes (that's the most I have waited anyways...any longer, I have to forcefully hold the dial so it would stop clicking). I would say for the first 9-10 months of me owning the machine I did not have this issue. Since then the time of clicking has been going up. It is annoying but I could live with it if tension was reliable but tension is never accurate or close to desired tension.
I have tried to wrap the string around and then into the holder to see if it makes any difference but it did not help. I had reached out to their customer service and they had given me some PDF for the instructions to open the machine and make some adjustments but that did not help either. I had a video call with them to show them the issue and on the first string itself when it happened they said we will have to send this to Korea for servicing but they backed out of it later saying this is normal and machine is just adjusting tension. All other attempts to get this resolved from PRO STRINGER has not worked out so reaching out to community here.
Thanks !