Question for TWE: Shipping costs Spain vs. Portugal - outrageous discrimination ! :-)

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shamaho

Professional
Hi @TWE Staff

I would like to know why the huge disparity in minimum order and shipping costs for two countries that sit one next to another....
- Minimum order: Spain 49€ vs 149€ in Portugal - That's three times as much and for a country which is less affluent
- Shipping cost: 10€ for UPS std (only) vs 15€ FedEx Int Economy (only) - again that's a 50% increase over what Spanish tennis lovers enjoy

why ? why ? oh why ? This to me makes no sense at all and I'm sure UPS can deliver to Portugal with the same cost as for Spain !

looking forward to hear from you...
 

Happi

Professional
Minimum order

Germany €29
Netherland €50
Denmark €100
Norway €149

So something is strange here
 

Happi

Professional
TWE is located in Germany so shipping within Germany is cheaper.
Denmark and Norway are rich countries so is expected to be higher. (Joke)
Denmark is next door neighbour, just like Holland but double the minimum shipping. Germany is actually the strongest economy in EU.
 

shamaho

Professional
I'm sure there must a plausible explanation... but some sort of feedback from @TWE Staff would be most welcome....
they are giving too much space for speculation to go wild....
 

TWE Staff

Administrator
Hi @shamaho,

I understand the frustration. Unfortunately carrier costs vary from country to country and the shipping costs to and from Portugal are much higher than they are to Spain. Our department is always monitoring shipping and looking to provide the customer with the best deals possible.

Thanks,

TWE Staff
 
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