Redondo chip and frame scratches

Discussion in 'TW Questions/Comments' started by nvr2old, May 9, 2018.

  1. nvr2old

    nvr2old Professional

    Joined:
    Apr 13, 2017
    Messages:
    965
    Hi TW. Just received my new PK Redondo racket after getting it strung. Unfortunately it came with a rather large chip in the frame as well as scratches. A little bummed about this. I’ve purchased grade A used frames from you that you’re in better shape than this racket. I don’t really want to take the time to return it but not sure what to do. Thanks. Ken

    https://imgur.com/gallery/idVwJAs
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    29,375
    Location:
    Tennis-Warehouse.com
    Hi Ken,

    I am so sorry that the racquet came in that condition. A customer service representative will be reaching out to you shortly to find a solution that best suits you.

    Thanks,
    Brittany, TW
     
    #2

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