Screw Stripped on Neos tension head?

bl14

Rookie
For anyone that has a neos 1000, I just picked up one and when I try to calibrate it is kind of hard. Is it possible that the screw stripped and if so do you know where to buy a new one? Thanks
 

Irvin

Talk Tennis Guru
For anyone that has a neos 1000, I just picked up one and when I try to calibrate it is kind of hard. Is it possible that the screw stripped and if so do you know where to buy a new one? Thanks
Sounds like you (or the previous owner) did not loosen the set screw first.
 

bl14

Rookie
I don't believe there is a set screw on the Neos tensioner.
I dont understand how the tension calibration works. I put the allen wrench in and turn it but it seems like it doesnt do anything and when the tension doesn't change at all. It also seems like the tension changes a bit every time I do a stringjob
 

Rabbit

G.O.A.T.
Google the Prince Neos manual. The calibration isn't that hard to do. I'll try to locate my manual as well. Monday, I would call Tennismachines and speak to JC. He can and will answer any questions you might have.

Do you have a tension calibrator? I believe you make the adjustment and then re-pull tension on the calibrator. I don't think you'll see a difference when tension is pulled on the calibrator. Also, it doesn't take much of a turn to alter the tension. I haven't done this in a while since I use a Wise now.
 

Irvin

Talk Tennis Guru
I dont understand how the tension calibration works. I put the allen wrench in and turn it but it seems like it doesnt do anything and when the tension doesn't change at all. It also seems like the tension changes a bit every time I do a stringjob
The gripper tilts up as higher and higher tension is applied to the string. The is a catch on the rear of the gripper assembly that hold the brake lever. When the gripper and catch tilts high enough the brake lever is released engaging the brake. Normally as you turn the calibrating screw clockwise the gripper catch is raised and when you turn it counterclockwise the catch is lowered. The higher the catch the lower the tension. Seems a little weird but as you turn the screw clockwise you lower the set tension, and as you turn it counter wise you raise tension. I found it better to raise the tension up and adjust it downward in very small increments.

How to calibrate Prince Neos

If the calib action screw had a set screw it shouldn't move, evidently the NEOS doesn't and somehow yours is turning throwing the calibration off. You may need to send it off to Tennis Machine to get it fixed. The calibration should not be drifting off.

EDIT:
 

Irvin

Talk Tennis Guru
Nice video post. If that doesn't help, nothing will.
I don't like the way he actually reads the tension because I think he is adjusting it too high but that's personal preference. Or maybe I'm just seeing it wrong. EDIT: Also if the clamp is just a littlecloser to the tension head than the center of the turn table you don't need the brake.

Bret, (@Gamma Tech before John,) had a more detailed adjustment procedure to adjust the linearity of a range of Gamma Lockout tensions. Not sure if that is available on the NEOS machines or not. If not you want to check a range of tensions to determine how far off it is if you don't use 50 lbs. Tennis Machines would be your best bet on acquiring a detailed set of instruction if they exist for the NEOS. (EDIT: Not sure as I never used the detailed instructions but my guess is you'd have to adjust the tension on the spring and the height of the catch as the spring wears over time. Nice way to really mess up the calibration linearity too if you don't know what you're doing.)o

What I find interesting is in the USRSA instructions above they recommend setting the tension to zero when not in use. Gamma on the other hand does not unless they have changed their recommendation.
 
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Rabbit

G.O.A.T.
The NEOS manual contained "detailed" instructions on how to adjust the tension. If you want the release arm adjusted, I would strongly suggest you send it to tennismachines. They will not only calibrate it, but also adjust the arm if it's too far one way or the other. They do excellent work and don't charge much. If you talk to them nicely, they may also provide you a loaner while yours is being serviced.
 

bl14

Rookie
I don't like the way he actually reads the tension because I think he is adjusting it too high but that's personal preference. Or maybe I'm just seeing it wrong. EDIT: Also if the clamp is just a littlecloser to the tension head than the center of the turn table you don't need the brake.

Bret, (@Gamma Tech before John,) had a more detailed adjustment procedure to adjust the linearity of a range of Gamma Lockout tensions. Not sure if that is available on the NEOS machines or not. If not you want to check a range of tensions to determine how far off it is if you don't use 50 lbs. Tennis Machines would be your best bet on acquiring a detailed set of instruction if they exist for the NEOS. (EDIT: Not sure as I never used the detailed instructions but my guess is you'd have to adjust the tension on the spring and the height of the catch as the spring wears over time. Nice way to really mess up the calibration linearity too if you don't know what you're doing.)o

What I find interesting is in the USRSA instructions above they recommend setting the tension to zero when not in use. Gamma on the other hand does not unless they have changed their recommendation.
Thanks for the post. I'm trying to turn the screw in the calibrator but it seems hard and doesn't work all the time so I thought it may be stripped. I also realize the tension is remaining the same but when I try to calibrate it says like 62 pounds at 60 but 38 pounds at 40 so I thought that the calibration was off
 

Irvin

Talk Tennis Guru
So it pulls 2# high at 60 and 2# low at 40 if I understand you right. That means your linearity is off.
 

Irvin

Talk Tennis Guru
Yes. Should I send it in to tennis machines? Also do any of you know how much it costs for their service?
Should you send it off? That depends on what you want to do. Best bet is to call them and find out what it cost. You could also ask if they have an advanced procedure for adjusting the tensioner linearity. If you want it done right I'd send it to them unless you really feel confident.
 
I recently picked up a Neos 1000 machine and this screw is missing. Would anyone happen to know what the thread size and length is for this screw? Although I have some metric screws (I'd imagine this is a metric thread), nothing that seems to fit. The spring I can probably replace.
Thanks
 

Rabbit

G.O.A.T.
I recently picked up a Neos 1000 machine and this screw is missing. Would anyone happen to know what the thread size and length is for this screw? Although I have some metric screws (I'd imagine this is a metric thread), nothing that seems to fit. The spring I can probably replace.
Thanks

Your best bet is to call TennisMachines. They stock parts for the Neos
 
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