Shoe Warranty Eligibility

TW Staff

Administrator
Hi @LiamMiguel -

Those are worn enough to qualify for the durability guarantee. To qualify, the shoes must have been purchased within the last six months and not been a replacement pair. If you bought the shoes from us, you can return them to us for replacement. You can find further details here:


Thank you,
Tiffani, TW
 

LiamMiguel

Rookie
Hi @LiamMiguel -

Those are worn enough to qualify for the durability guarantee. To qualify, the shoes must have been purchased within the last six months and not been a replacement pair. If you bought the shoes from us, you can return them to us for replacement. You can find further details here:


Thank you,
Tiffani, TW
So do I just use the return label provided and add the receipt of the purchase and it’ll be good? Also, will it just ship the replacements back to the original shipping address?
 

TW Staff

Administrator
Correct, you may drop them off at any UPS location. As soon as they are received by our returns department, we will confirm the replacement. In the event we do not have your size available, we will contact you with alternative options within the same brand that are in stock.

Thank you,

TW Staff
 

LiamMiguel

Rookie
Correct, you may drop them off at any UPS location. As soon as they are received by our returns department, we will confirm the replacement. In the event we do not have your size available, we will contact you with alternative options within the same brand that are in stock.

Thank you,

TW Staff
Alright sent it in today! Thanks @TW Staff !
 

TW Staff

Administrator
Our returns team is currently experiencing higher than normal volume resulting in a processing delay of 10-12 business days on returns. Once processed, an email confirmation will be sent. I apologize for the delay and appreciate your patience as we work to process your return as quickly as possible. If you are in need of replacements faster, send an email to discussadmin@tennis-warehouse.com and I will look into your options.

Thanks,
Brittany, TW
 
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