Shoe Warranty...How long for replacement?

[Bottle Rocket]

Adidas Warranty

I just sent my Adidas Barricade IV's in for replacement.

I totally wore through the insole in about 4 months, it was bad before that. It has been about 5 months and I shipped them out today.

You must include your receipt, a money order for $8.30, and your address and phone number for contact.

My question; How long did it take most of you to get your replacement pair?

It says 2-3 weeks on their card, hopefully they will come back sooner.

 

[todd03blown]

I am curious about this as well. I just bought my IV's today and I did not get a card in the box regarding some type of warranty. do you just contact addidas directly or ? thanks in advance.

 

[alu16L]

I just sent my Adidas Barricade IV's in for replacement.

I totally wore through the insole in about 4 months, it was bad before that. It has been about 5 months and I shipped them out today.

You must include your receipt, a money order for $8.30, and your address and phone number for contact.

My question; How long did it take most of you to get your replacement pair?

It says 2-3 weeks on their card, hopefully they will come back sooner.

Depends on the time of the year. Right now you looking at about 2.5 weeks. Good luck!

 

[CivicLx]

where did you buy your shoes from? I bought some KSwiss Defiers from TW and sent them back for warranty replacement. I sent them right to TW and, I believe, while they're sending your original shoes back to the manufacture, TW sends you a pair from their inventory. My shoes were replaced in about a week.

Sounds like you're sending your shoes back directly to Adidas??

 

[Bottle Rocket]

I bought my shoes from my local pro shop.

I got a call this past Monday from Adidas. The UPS store..eh... well, Adidas didn't get my $8.30 money order for return shipping, so I sent them another one. They would have shipped a new pair out on Monday, I suppose.

It looks like if it takes 4 days or so to ship to them, they need about a week to sort things out, then they send out the new pair. It says 2-3 weeks on the card that comes with the shoes, so I am pleased with that.

I can't wait for my new shoes! I'll let you guys know when I actually get them back... I hope they aren't remanufactured shoes or something.

To answer the previous questions;

You must ship the shoes back to Adidas, the warranty has nothing to do with the retailer you bought them out. You need your original receipt and $8.30 for them to ship them back. That is how I understand it.

I am not sure if you need the warranty card, but one should have come with your shoes. Check with the retailed or Adidas on that to see if it is a problem that you did not get one.

When I spoke to Adidas on the phone, everyone I spoke to was extremely nice and helpful.

 

[the new new york]

When I sent back my barricade 3's, I got them back in about 3 weeks.