So . . . If you were wondering about Titan Natural Gut

B

bsandy

Hall of Fame
From: Bud Sandy <bsandy@yahoo.com>
To: info@tennis-warehouse.com
Sent: Monday, December 3, 2007 9:06:17 AM
Subject: Titan Natural Gut "cosmetic imperfections"


I just strung up my 3rd ½ set of Titan Natural Gut 17 and it Frayed Badly, in two spots. Is this considered a "cosmetic imperfection" ?

The first two sets I used were perfect. I have previously used it as crosses, once with Cyber Power, and another time with Legend 18.

I strung up one of my RDX 300's with Legend 18 in the Mains at 65 and Titan Natural Gut in the crosses. At first the imperfections looked like just bubbles in the coating. When I tensioned the those sections they string frayed, leaving only about 1/2 - 2/3rds the original diameter of the striging.

My order number was 2511725.

Thank you !

. . . Bud Sandy

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From: Tennis Warehouse Information <info@tennis-warehouse.com>
To: Bud Sandy <bsandy@yahoo.com>
Sent: Monday, December 3, 2007 1:36:32 PM
Subject: Re: Titan Natural Gut "cosmetic imperfections"

Hello,

Thank you for contacting Tennis Warehouse. We also have problems when
stringing Titan Natural gut. If you think that it will alter the life of
the string you can send them back (if you stall have any in packages)
and we can take a look at them. I hope this information is helpful.
Please email or call 1-800-883-6647 if you have any further questions or
concerns, we will be happy to assist you.

Sincerely,

Matthew Oates
Master Racquet Technician
On-line Service Representative
Tennis Warehouse

-----------------------------------------------------------------------------

From: Bud Sandy <bsandy@yahoo.com>
To: Tennis Warehouse Information <info@tennis-warehouse.com>
Sent: Monday, December 3, 2007 1:51:19 PM
Subject: Re: Titan Natural Gut "cosmetic imperfections"


I do not have any un-opened sets left.

Yes. I think it will "alter the string life".

It's already in the racquet. The degree of inperferction was not evedent, until the string was tensioned.

I'm also out 1/2 a set of Klip Legend 18, in the mains.

If you are also having "problems when stringing Titan Natural gut", why are you still selling it ?

Why do you advertise only "guage and cosmetic impefections", if it's worse than that ?

. . . Bud Sandy

-----------------------------------------------------------------------------

From: Tennis Warehouse Information <info@tennis-warehouse.com>
To: Bud Sandy <bsandy@yahoo.com>
Sent: Monday, December 3, 2007 3:16:11 PM
Subject: Re: Titan Natural Gut "cosmetic imperfections"

Hello,

I understand your concerns and i are willing to give you a refund or a
replacement for the strings. But again, you might have the same problems
with the strings. We sell the string because it is a less expensive
natural gut option. Let us know what you would like us to do. Please
email or call 1-805-781-6464 if you have any further questions or
concerns. We'll be happy to help.

Sincerely,

Matthew Oates
Master Racquet Technician (USRSA)
On-line Service Representative
Tennis Warehouse

-----------------------------------------------------------------------------

From: Bud Sandy <bsandy@yahoo.com>
To: Tennis Warehouse Information <info@tennis-warehouse.com>
Sent: Monday, December 3, 2007 3:21:51 PM
Subject: Re: Titan Natural Gut "cosmetic imperfections"


Thank You

Will you replace the 1/2 set of Titan Natural Gut 17 and the 1/2 set of Klip Legend 18.

Do you need me cut this string out, or send you a picture ?

This string is from order # 2511725.

. . . Bud Sandy
 
Last edited:
FYI . . . TW made it right !

Better than I expected !

Thank You !

. . . Bud
 
Last edited:
Wow! Hard to believe you are posting the actual content of a private email conversation. If I were TW, I would most certainly not be happy. Proper etiquette would be to summarize your conversation in order to make the point. I believe this post shows lack of respect for the email conversation you initiated with the retailer.
 
Stan said:
Wow! Hard to believe you are posting the actual content of a private email conversation. If I were TW, I would most certainly not be happy. Proper etiquette would be to summarize your conversation in order to make the point. I believe this post shows lack of respect for the email conversation you initiated with the retailer.
Click to expand...

I agree whole heartedly. If I were TW I would edit this post. With that said it sounds like they are being very responsive and generous.:mrgreen:
 
Why would you trust an edited version ?

I think it needs to get out that TW has problems with this string, too.

I know, a lot of people wonder (and have asked) about the quality, of Titan.

. . . Bud
 
Last edited:
bsandy said:
I'll keep you posted.

. . . Bud
Click to expand...

Titan Natural Gut sucks, I could of told you that. It's hard to string, and it's durability is horrible. It's almost impossible to string in some racquets (like a lot of Head racquets).

You get what you pay for. I dont believe you can blame the seller if the product happens to suck, especially considering what they cost. That's not fair to them.

There is a market for Titan (some people want to try out Natural Gut and they dont want to pay much), which is why they sell it. But it's a given that for as cheap as it is, there are drawbacks, you have that with any cheap string most of the time, which is why it's up to you to make the smart decision in the first place.

(TW isnt pushing their products unless they are on-sale, and they are more than fair in giving you people's opinions on their products including hosting this board which is awesome!)

You remind me of a guy that my friends and I went out to eat with at a Thai resterant one time. He demanded his money back because it turns out he doesnt like Thai food (it was too spicy!!!!). If the Thai resteraunt had to give everyone their money back who didnt like the food, they would go broke (because many Americans dont particularly care for Thai food).

But using your argument, you could criticze them for selling a product that a lot of people may not like.

Im actually glad you posted the whole conversation because it shows that TW is going the extra mile to offer to help you when they dont have to.

Although Im sure their intent was NOT for everyone who's simply "unhappy" to get something for free, which is a reason why they wouldnt want their message made public.

That's between you and them, if you expect them to do you a favor, then you shouldnt undercut them by advertising it. Have some respect for their business.....
 
I think if you read my OP, it's more than just being unhappy.

This stuff is flawed, and they say it just has Guage and Cosmetic imperfections. It's more than that. 1/2 - 1/3 of the string frayed, while stinging.

Actually, the first two sets I strung were fine. I couldn't tell the difference between it and Klip Legend. It had nothing to do with it's ability to be strung.

I thought I just got a bad set, until they said they had problems with it, too.

I really don't think I've said anything unfair or untrue.

If a product is unfit for the purpose it is being sold, it's more than just being unhappy.

. . . Bud
 
Last edited:
I see nothing wrong with BSandy's "non-edited" post. I also see nothing wrong with TW's response. I think TW is a fair dealer. I'm sure they'll do what is needed to satisfy BSandy also. I'm pretty sure that if TW gets enough complaints, they'll quit selling Titan. Afterall, they have a reputation to keep also.
 
Just to stick up for TW, I ordered a Titan 1/2 set a while back and while I was stringing the mains it snapped. TW gave me store credit when I called them up.
 
I have never tried the Titan natural gut after hearing some bad stories. For another $15 or so you can get Tough Gut or VS Gut which will last 4 times as long (if not more) and it comes out to be cheaper.
 
I have had great success with Titan half-sets. Yes the last one frayed but who cares. For the price it makes a decent gut hybrid. The set that frayed on me was used in the crosses against uncoated Klip gut. So I felt the uncoated gut was rough to pull across. I would not hesitate to buy more. The first set lasted until I cut it out.
 
i wouldn't string titan up in my frames if it was free. i put klip legend in a month ago and it still looks and plays fresh. hardly any notching and no fraying.

Titan is what it is. TW can keep selling it but it must get tiring replacing all the sets that people have issues with.
 
I did not have any trouble stringing Titan Gut, maybe I had a good batch. However, it did not play as well as the Klip Legend. Buying Titan Gut is like a 50/50 gamble -- will I get a good batch or a bad one?
 
I never had any stringing issues with Titan gut either, but for 8 bucks more, Legend plays much better than Titan. The two looked almost identical, but Legend plays much more lively.
 
I find Titan a very good value. I knew going in it was not top drawer. It frays early, but does not break for me as soon as other guts do when they fray that much. It is a good choice for a cross with polys, because it is inexpensive.

For a real gut, Legend is my pick -- it is the most powerful gut I have tried, including BDE and Babolat.
 
Your email conversation is like the best kind of advertising for TW. It seems they take care of their customers no matter the situation.
 
With gut I've found that you get what you pay for, the only thing you can do is to inspect the string using a magnifying glass to look for flaws before stringing I'm happy that you got the issue resolved.
 
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