SwingVision: Current Problems with Videos

[Myrko]

So I record almost all my session with SwingVision (great app, my profile is here (need to make a login)).

I wanted to ask if people currently have trouble with video saving?
After the app tries to analyze.

I lost my latest 3 recordings now, because the app deleted the video after recording, after it seemed to have some trouble with the analysis.

 

[Curtennis]

SwingVision has recently deleted a few of mine, which is a huge PITA because I always ask permission from my opponents to film and promise to share with them afterward.
After all the fiddling it takes to set up, time wasted, i feel like a jerk not being able to send them anything.

Once SV deleted one and an hour later it was right back up... Happy surprise i guess.

I will say that their customer service responds fairly fast, usually the CEO too I think... Isn't always able to help though.

 

[Myrko]

I have the same experience and their support was/is great.

It's just very annoying and frustrating at the moment, where I lost 3 really great sessions (well I could safe 1 by exporting and reimporting), with awesome rallies and shots (I usually use them for YouTube or even Instagram).

From what I noticed is that lately the video segmenting into rallies really gets into trouble and then the whole video seems to get messy. Maybe even the new trimmed video Cloud upload has something to do with it!?
Disappointing is though, that the video is usually saved (or should be) as raw video and so it should be untouched and exportable, no matter what.
Especially the app should never just automatically delete any video (even corrupted ones) without asking for permission!

Anyway, I hope this gets fixed asap, because I'm even afraid to record videos with the app now, so I will probably record them normally as a video with my iPhone now first and then import the video. Then I'm at least sure that I have my footage, no matter what...

 

[Myrko]

Btw. Support said, they will fix this issue next update. And in the meantime to disable "trimmed video upload" to "full video upload to cloud". Sounds like it's a short term issue, when fixed.

 

[calamansi]

More than a year later, this issue still hasn’t been fixed….

 

[2ndServe]

Maybe record in the native camera, then import to swingvision. That way you’ll always have the original recording. The import after produces the same video as the native recording

 

[nobackhand]

Maybe record in the native camera, then import to swingvision. That way you’ll always have the original recording. The import after produces the same video as the native recording

Adds an extra step and time to accomplish the same product but this is what I do.

 

[2ndServe]

Adds an extra step and time to accomplish the same product but this is what I do.

The thing is I’ve recorded on the app and it’s crashed or something went wrong and the entire match is lost. If you record in the native camera you always have the actually footage to transfer to any device, manually edit etc

 

[ichaseballs]

if the recording person has pro, none of those features translate to people who watch or are included in the match.
It really seems backwards, and I genuinely thought friends would be able to view the same info as the Pro subscriber...

 

[forzamr_b]

if the recording person has pro, none of those features translate to people who watch or are included in the match.
It really seems backwards, and I genuinely thought friends would be able to view the same info as the Pro subscriber...

I’m a pro user and had always assumed people I tag would be able to see the stats and filter the video. Could you share more detail about what these folks actually get to see? I’ve been told that they only get access for a month.

 

[ichaseballs]

I’m a pro user and had always assumed people I tag would be able to see the stats and filter the video. Could you share more detail about what these folks actually get to see? I’ve been told that they only get access for a month.

most of the stats are not accessible. anything with AI highlights/scoring is not available.
basically they get the same access as a free user.

 

[forzamr_b]

most of the stats are not accessible. anything with AI highlights/scoring is not available.
basically they get the same access as a free user.

Ah yes, that was my understanding too. I think that’s fair, since they are effectively free users.

 

[ichaseballs]

the processing of the information has already happened. PRO user has paid for the service.
the owner could take screenshots of the 'advanced' stats and sent it that way...
i don't know why SV would not share it, as it gives free users a taste of what exists on the paid side.


I have also been in the situation of having two PRO users recording on opposite sides.
disappointing they don't have anything that can at least merge the video into the same match. even better would be merging the line calling ability from two cameras.

 

[forzamr_b]

the processing of the information has already happened. PRO user has paid for the service.
the owner could take screenshots of the 'advanced' stats and sent it that way...
i don't know why SV would not share it, as it gives free users a taste of what exists on the paid side.


I have also been in the situation of having two PRO users recording on opposite sides.
disappointing they don't have anything that can at least merge the video into the same match. even better would be merging the line calling ability from two cameras.

That is a gd point. I hope SwingVision takes it on board.

Yeah, they’ve been saying that they are working on dual camera functionality, not sure what is taking so long. Like you’ve pointed out, the easy progression is to link 2 users’ inputs. Maybe live processing would be challenging. But at least offer it for post-match processing. Now they exist as separate sessions on the app which is just odd.