Geoff
Hall of Fame
I am doing what you outline and am having no luck.
Tennis Warehouse: Babolat POP (wristband sensor) Playtest!!
- Thread starter TW Staff
- Start date
racertempo
Semi-Pro
These problems sound like something that should be in beta-testing, not for sale considering the extremely high percentage of testers with problems. Sadly I spent money on mine.....so what is the warranty? Given that TW does free return shipping my may be on the way back before I take the risk of taking it out of the box.
blackpearl2007
Semi-Pro
I tried the sensor with my iPhone 6.0 with iOS 9.02. I went out and hit against a ball machine and recorded three activity sessions. Out of the three sessions, I received data for two of them syncing each one the exact same way. For some reason, the data never showed up for the first session but did for the other two. After the first session, I unpaired the device and paired it again. I guess the data from my first session is lost somewhere. I will post my formal feedback after playing more with it but my overall impression is fairly positive. For each session that I received data, I thought the results were fairly accurate as each one said I hit about 166 balls which seems right. Funny thing though is it said my longest rally was 166 shots which seems logical given I was hitting against the ball machine with no breaks. The device is comfortable and not intrusive in any way. I kept on wanting to wipe my sweat on it though as I am used to wearing a wrist band. I think the data is pretty neat and is nice to have after a session. I will post the formal review once I have more sessions with the device.
kimguroo
Legend
Played tonight mixed double match for a hour and half. Just came home and Still can't see the data...
Exactly samething happened.
It's very strange that why some people's sensor/app is working and some people's sensor/app is not working.
Probably defective sensor????
I have a question to blackpearl.
What firmware and app version do you have?
Exactly samething happened.
It's very strange that why some people's sensor/app is working and some people's sensor/app is not working.
Probably defective sensor????
I have a question to blackpearl.
What firmware and app version do you have?
blackpearl2007
Semi-Pro
v.6.34.1740 and app 1.1
tennis_nut
Rookie
I have also done 2 two hour hitting sessions as well and have had the same problem. It took forever for the sensor to sync up and finally when it does, it shows no activity. It is getting frustrating. I used the new app the second time around and same problem.
tennis_nut
Rookie
I did exactly as you mentioned both times and still no data.
SJSA
Professional
I had 2 hitting sessions for 2.5 hours yesterday and no problem synchronizing the data with my phone.
I had another 3 hitting sessions for 2.5 hours today but keep having the same error message "Unfortunately, Babolat POP has stopped." while synchronizing.
I am waiting for new updated app.
Last edited:
Babolat Official
Hall of Fame
Glad to hear it worked well for you! I didn't think of wanting to use the POP as a wristband, but I can definitely see how I would want to do the same. Old habits die hard
It's still crashing at the log in screen? Interesting, I will also forward this to our development team.
I apologize that you are all having these syncing issues. The development team is aware of this bug, and they are working around the clock to make sure it is fixed as soon as possible. I will send you all updates as soon as I have them.
after this post, and after hearing about the problem with downloading 30+ minute long sessions, I started manually breaking out the sessions (start session, play for less than 30 minutes, hit tracker to stop and then start new session, rinse repeat) and had about 4 sessions saved. tried to sync and app started crashing like it did for me before during syncs
i'll try to sync again afte checking for any new app updates
I tried again and still having the same issues. I choose the sensor to sync and it just keeps "thinking". It's been over an hour and nothing. I deleted the app and reloaded it, same thing. I tried on my wife's phone, no luck there either. I figured I'd give the iPad a whirl and it says there isn't a babolat Pop app available in the App Store.
Babolat Official
Hall of Fame
To clarify, are these problems occurring after you have already paired the device and have attempted to sync your sessions?
Also, can you post the following?
Phone (brand and model):
OS (and version):
Firmware:
I see. This is after it has already been paired before?
mhkeuns
Hall of Fame
Just my two cents..., but I think it would be a good idea to provide more than one wristband.
Also, for those who are having problems uploading the data, could it possibly be the time out setting on the phone. I had an error message once when my phone timed out (*auto screen turn-off) and returned me to the locked screen. That was the only time.
I've recorded a serve practice that was only a few minutes long. I've also uploaded a open hitting session that was a close to couple of hours. So far, no issues other that once.
Also, for those who are having problems uploading the data, could it possibly be the time out setting on the phone. I had an error message once when my phone timed out (*auto screen turn-off) and returned me to the locked screen. That was the only time.
I've recorded a serve practice that was only a few minutes long. I've also uploaded a open hitting session that was a close to couple of hours. So far, no issues other that once.
Geoff
Hall of Fame
I watched the last session upload and once completed tried to look at the data and it was gone. I have tried sessions of various length with the same end results.
mhkeuns
Hall of Fame
That's kind of bizarre... My phone is an older Galaxy S4 but is working fine...
Babolat Official
Hall of Fame
Hey all, we have a new firmware available, v 6.34.1752. When you open the POP app and pair your device, you should receive a notification informing you of a new firmware update. Go ahead and download that, and then try to sync your playing sessions.
Alternatively, you can forego this notification and go to your settings section. In there, it will say which firmware version you are using, and you can click on that. You should see an option to download new firmware from there.
If you all could download and install the new firmware, then attempt to synchronize sessions again, that would be great. As always, shoot me an e-mail at msafi@babolat.com or call me at 720-542-6300 if you would like to discuss further.
Alternatively, you can forego this notification and go to your settings section. In there, it will say which firmware version you are using, and you can click on that. You should see an option to download new firmware from there.
If you all could download and install the new firmware, then attempt to synchronize sessions again, that would be great. As always, shoot me an e-mail at msafi@babolat.com or call me at 720-542-6300 if you would like to discuss further.
Babolat Official
Hall of Fame
And you are still having the same issues? Have you confirmed it is the newest version, v 6.34.1752?
Babolat Official
Hall of Fame
Hey porsche, are you still having issues with signing in? If so, can you e-mail me at msafi@babolat.com so we can troubleshoot? Thanks!
Babolat Official
Hall of Fame
Yes, we noticed that the previous sessions were stored on the servers, but they did not show up on the app. While we cannot guarantee that all past sessions will now appear, hopefully some of them will be available for review.
I also took my personal POP with firmware v 6.34.1752 out for a hit today and recorded several sessions that appeared on my app. I'll share my PIQ score with you all soon
I also took my personal POP with firmware v 6.34.1752 out for a hit today and recorded several sessions that appeared on my app. I'll share my PIQ score with you all soon
SJSA
Professional
Yes, I installed the newest one but still have the problem.
Phone (brand and model): Galaxy S5
OS (and version): Android 5.0
Last edited:
Unfortunately I haven't had any success with getting the device to work. I've tried on my iPhone and my wife's iPhone. When I go under settings it says no sensor connected. When I click on the band in the upper right hand corner I select the sensor Babolat pop 0580700898 (v6.34.1740) to pair the sensor the circle just spins and spins and nothing happens. If I choose the sensor and click on pair sensor I get a message saying the sensor is already paired with another user, please ask him to unpair from his application first, and try again.
Any suggestions?
Thanks
Any suggestions?
Thanks
Babolat Official
Hall of Fame
Glad to help, but don't thank me, thank the development team
Please do keep posting experiences and asking questions. We're here to make sure you all are able to fully experience POP.tennis_nut
Rookie
Cool. I will download the new update tomorrow before my hitting session and give it another try.
tennistomcat
Semi-Pro
Finally got a hit in last night with the POP sensor
I'm using an iPhone 6 with iOS 8.4
Tennis experience/background: played high school varsity tennis & USTA men's 4.0 league
Describe your playing style (i.e. serve & volley): all courter
Current racquet/string setup: flopping between the Yonex Ai 100 & Babolat Pure Strike 16X19
How many hours did you play with the Babolat POP? 3 hours
Was the device easy to attach to your wrist? yes - i'm not used to wristbands but became used to it
Was POP a hindrance when playing? no
How easy was it to upload and view the data on the app? mostly easy to upload & sync (takes a long time)
What did you like about the app? gives some data on your playing experience
What did you dislike about the app? it was not accurate on shot selections & info given
Was there anything you thought was missing? swing speed on serve & smash would be nice
the setup instruction sheet that came with the sensor could have been more detailed to give ppl proper instruction on how to setup & wear the sensor - I had no problem after reading this thread prior to using it though
How did you use the data you received from the app? I felt the data was inaccurate & could not really glean much from it
What was your overall impression of the sensor? it sounds good in theory but needs much more tweeking
I played a 2 set match that I lost 6-3 6-2. The data was unqualified until I provided more info as to the type of session, score, my energy levels during the match - felt good, tired, exhausted (seemed subjective)
It left out one 30 min session that it said was unqualified because there were fewer than 5 shots but that was definitely wrong.
I wore the sensor as instructed in this thread but the data seems odd - 117 forehands, 74 backhands, 94 volleys, 4 smashes, 2 serves did not add up. My best shot was a 111 mph backhand swing whereas my best forehand was 60 mph swing speed.
I feel this info would be insightful if it were closer to the actual real data but I definitely did not hit more volleys than backhands & I served more than 2 times
I'll definitely give it more tries to see how the data stacks up to see if things look a little more likely.
It's a nice addition to have to hone your game but it needs improvement
I'm using an iPhone 6 with iOS 8.4
Tennis experience/background: played high school varsity tennis & USTA men's 4.0 league
Describe your playing style (i.e. serve & volley): all courter
Current racquet/string setup: flopping between the Yonex Ai 100 & Babolat Pure Strike 16X19
How many hours did you play with the Babolat POP? 3 hours
Was the device easy to attach to your wrist? yes - i'm not used to wristbands but became used to it
Was POP a hindrance when playing? no
How easy was it to upload and view the data on the app? mostly easy to upload & sync (takes a long time)
What did you like about the app? gives some data on your playing experience
What did you dislike about the app? it was not accurate on shot selections & info given
Was there anything you thought was missing? swing speed on serve & smash would be nice
the setup instruction sheet that came with the sensor could have been more detailed to give ppl proper instruction on how to setup & wear the sensor - I had no problem after reading this thread prior to using it though
How did you use the data you received from the app? I felt the data was inaccurate & could not really glean much from it
What was your overall impression of the sensor? it sounds good in theory but needs much more tweeking
I played a 2 set match that I lost 6-3 6-2. The data was unqualified until I provided more info as to the type of session, score, my energy levels during the match - felt good, tired, exhausted (seemed subjective)
It left out one 30 min session that it said was unqualified because there were fewer than 5 shots but that was definitely wrong.
I wore the sensor as instructed in this thread but the data seems odd - 117 forehands, 74 backhands, 94 volleys, 4 smashes, 2 serves did not add up. My best shot was a 111 mph backhand swing whereas my best forehand was 60 mph swing speed.
I feel this info would be insightful if it were closer to the actual real data but I definitely did not hit more volleys than backhands & I served more than 2 times
I'll definitely give it more tries to see how the data stacks up to see if things look a little more likely.
It's a nice addition to have to hone your game but it needs improvement
Babolat Official
Hall of Fame
Glad to hear it's working for you. Let us know how it goes tonight.
kimguroo
Legend
You can't see swing speed for smash but you can see swing speed for serve
djNEiGht
Legend
This morning I had x2 sessions to upload. After each upload the app closed/crashed. The uploads showed up and I was able to validate them.
Is there a way to edit the sessions? I entered them as singles when it was doubles or training. Granted I don't think I'll make that mistake again.
I 2nd the others that ask about another wrist band. Get's pretty soggy and like a sweat band I like to swap it out during a long tennis day or for washing.
Also, anyone looking to find players to follow, look up my screen name
DJ NEIGHT in Glendale
I have found Daniel and I think I found Mansoor.
Is there a way to edit the sessions? I entered them as singles when it was doubles or training. Granted I don't think I'll make that mistake again.
I 2nd the others that ask about another wrist band. Get's pretty soggy and like a sweat band I like to swap it out during a long tennis day or for washing.
Also, anyone looking to find players to follow, look up my screen name
DJ NEIGHT in Glendale
I have found Daniel and I think I found Mansoor.
Babolat Official
Hall of Fame
I'm sorry to hear that the app crashed. But, it's good that those sessions were not lost.
I'm not sure about editing sessions at the moment. I will look into it with our development team, and if not, I will suggest it as a feature to add.
Also, I will ask about extra wristbands.
@djNEiGht , you did find me! Feel free to follow me on the app. I logged in a longer, 53 minute session today. I need to get back in shape! You can also send me challenges.
kimguroo
Legend
I analyzed data for 4 sessions.
Two sessions with Sony sensor (drill sessions) and two sessions without Sony sensor (one round robin and one double match).
Too early to tell everything yet since I only have data about 9 hrs total.
I will start with two sessions without Sony sensor.
My average swing speed for round robin was 35mph forehand (max speed 64mph), 38mph backhand (max speed 92mph) and 57mph serve (max 71mph). For double match, 35mph forehand (max 56mph), 36mph backhand (max 55mph) and 56mph serve (max 71mph).
I understand that swing speed might not be same as practices since it's match situations so I might took off some speed for consistency but it's a little slower than I expected. Also there is no way I can hit 92mph backhand hahaha.
Two sessions with Sony sensor
For an hour and half session: Average 42mph forehand (max 64mph), 45mph backhand (max 60mph) and 56mph serve (max 67mph)
For one hour session: Average 43mph forehand (max 72mph), 42mph backhand (max 56mph) and did not serve.
Data shows a little faster swing speed but still slightly slower swing speed.
Comparison between pop and Sony sensor
Pop recorded
Playing time:1:33
Shots 212
54 forehand, 62 backhand, 32 serve, smash 7 and 57 volley
Sony sensor
Paying time:18:59-20:32
Shots 214
54 Topspin Forehand, 2 forehand slice, 68 topspin backhand, 3 slice backhand, 34 serve, 11 smash, 19 backhand volley, 23 forehand volley.
Pop
Playing time: 00:55
Shots 229
129 forehand 44 backhand 6 smash 50 volley
Sony sensor
Playing time: 18:55-19:49
Shots 258
118 Topspin Forehand, 3 forehand slice, 46 topspin backhand, 1 slice backhand, 4 serve, 13 smash, 27 backhand volley, 46 forehand volley.
Both devices recorded accurate playing time. It showed a little different data but both devices can't be perfect so I will give "acceptable" rating on total shot count.
The first session data showed almost same total count of shots but the second session data showed some differences which is derived from the volley.
Sony sensor often mixed up forehands to smash or serves when backswing has certain angles so smash and serve count can be mis-calculated but it's pretty accurate when it comes to total shot count. Sony sensor filters well for false bouncing balls such as bouncing ball during serve or little taps with rackets.
Even though there was a little bigger gap for shot counts in the second session, I will rate "Pop" as "acceptable" rating
But still need to explore more when it comes to forehand and backhand swing speed data.
Two sessions with Sony sensor (drill sessions) and two sessions without Sony sensor (one round robin and one double match).
Too early to tell everything yet since I only have data about 9 hrs total.
I will start with two sessions without Sony sensor.
My average swing speed for round robin was 35mph forehand (max speed 64mph), 38mph backhand (max speed 92mph) and 57mph serve (max 71mph). For double match, 35mph forehand (max 56mph), 36mph backhand (max 55mph) and 56mph serve (max 71mph).
I understand that swing speed might not be same as practices since it's match situations so I might took off some speed for consistency but it's a little slower than I expected. Also there is no way I can hit 92mph backhand hahaha.
Two sessions with Sony sensor
For an hour and half session: Average 42mph forehand (max 64mph), 45mph backhand (max 60mph) and 56mph serve (max 67mph)
For one hour session: Average 43mph forehand (max 72mph), 42mph backhand (max 56mph) and did not serve.
Data shows a little faster swing speed but still slightly slower swing speed.
Comparison between pop and Sony sensor
Pop recorded
Playing time:1:33
Shots 212
54 forehand, 62 backhand, 32 serve, smash 7 and 57 volley
Sony sensor
Paying time:18:59-20:32
Shots 214
54 Topspin Forehand, 2 forehand slice, 68 topspin backhand, 3 slice backhand, 34 serve, 11 smash, 19 backhand volley, 23 forehand volley.
Pop
Playing time: 00:55
Shots 229
129 forehand 44 backhand 6 smash 50 volley
Sony sensor
Playing time: 18:55-19:49
Shots 258
118 Topspin Forehand, 3 forehand slice, 46 topspin backhand, 1 slice backhand, 4 serve, 13 smash, 27 backhand volley, 46 forehand volley.
Both devices recorded accurate playing time. It showed a little different data but both devices can't be perfect so I will give "acceptable" rating on total shot count.
The first session data showed almost same total count of shots but the second session data showed some differences which is derived from the volley.
Sony sensor often mixed up forehands to smash or serves when backswing has certain angles so smash and serve count can be mis-calculated but it's pretty accurate when it comes to total shot count. Sony sensor filters well for false bouncing balls such as bouncing ball during serve or little taps with rackets.
Even though there was a little bigger gap for shot counts in the second session, I will rate "Pop" as "acceptable" rating
But still need to explore more when it comes to forehand and backhand swing speed data.
djNEiGht
Legend
I'm going to hit with POP and Play one time and see how it compares
Babolat Official
Hall of Fame
Thanks for the feedback. I wanted to mention that if you go into a session and click on one of your types of shots (say, forehands), it will break it up more granularly into slice, topspin, and flat.
PGlock
Rookie
I tried this last night and crashed and burned. The POP unit was synched up prior to hitting and collected data but crashed when I was synching with the phone to download data to be viewed in the app. There is no data in the Activity section and there is nothing in the POP's memory now. Not sure what happened to it. I will try again later this week.
Phone: iPhone 6 Plus
OS: 9.0.2
Firmware: v 6.34.1752
Phone: iPhone 6 Plus
OS: 9.0.2
Firmware: v 6.34.1752
blackpearl2007
Semi-Pro
So I went out for a 2.5 hour training session with the device yesterday evening. Again, the device is very comfortable when wearing and I even wore a wrist band over the device and it did not obstruct or feel uncomfortable. After the session, the device indicated I had two sessions to upload. It took a good 7-9 minutes to upload but once the data was uploaded there was only one session to qualify. In looking at the data it appeared to record a good 1.5 hours of data but lost the other session which I assume was the other hours worth of data. Appears to be a common issue. However, I was not using the new firmware as the device didn't indicate it was available. I will post more once I try again with the new firmware. I do hope here is a way to make the upload process faster but not sure how. Also, would be neat if there was a 'note taking' function or something to take notes on the session or match. If it is available I haven't come across it.
blackpearl2007
Semi-Pro
Update to my post above. I updated my firmware and it appears to have loaded two other sessions which by my count were the two that were missing. I have another training session Friday and a match Saturday and will use the device. Will post my updates from those sessions and provide the formal review. If this firmware update has indeed corrected the lost session data than I am overall excited about this device. Still think there should be a note taking function to provide maybe who you played, etc.....
kimguroo
Legend
I totally missed it hahahaha. BTW letters should be bigger or even should have more vivid/bright color so easy to recognize ^_^
tennistomcat
Semi-Pro
Thanks for the heads up kim. I didn't think I was able to click on serves because when I tried, it would not pop up any info. After you mentioned, I was able to after trying much harder. Ater multiple attempts & being persistent, I was click on the extremely small sliver of the pie chart that represented 2 serves that it tracked for me.
Tonight was the first time I was able to the device to sync to the phone but unfortunately there is no data in the activity section.
SJSA
Professional
I had about a 2 hour session last night and still had the sync problem to upload data.
I finally figured out uploading data after an hour I attempted many different ways.
"Syncing" window pops up when you upload data. Just turn off the sensor before popping up the error message "Unfortunately, Babolat POP has stopped."
You can see a window with big "X" sign with red background.
Turn on the sensor again and reconnect it.
It successfully uploaded all data from last Sunday (3 sessions for 2.5 hrs) and last night (1 session for 2 hrs).
I finally figured out uploading data after an hour I attempted many different ways.
"Syncing" window pops up when you upload data. Just turn off the sensor before popping up the error message "Unfortunately, Babolat POP has stopped."
You can see a window with big "X" sign with red background.
Turn on the sensor again and reconnect it.
It successfully uploaded all data from last Sunday (3 sessions for 2.5 hrs) and last night (1 session for 2 hrs).
Last edited:
Babolat Official
Hall of Fame
Hi all,
I have forwarded the most recent issues people have run into to our development and CPX teams. Let me know of anything else that comes up. I will return with solutions soon.
I have forwarded the most recent issues people have run into to our development and CPX teams. Let me know of anything else that comes up. I will return with solutions soon.
mhkeuns
Hall of Fame
My phone is getting serviced and won't be getting it back for a week. Just getting the part replaced and the phone will be not resetted.
I just played today without having it paired to the phone. Just wondering if my sessions will be stored and be ready to be uploaded once synced with the phone?
Or, could I download the app to my other devices to continue to upload the sessions since I made an account already? Would that cause any problem?
I just played today without having it paired to the phone. Just wondering if my sessions will be stored and be ready to be uploaded once synced with the phone?
Or, could I download the app to my other devices to continue to upload the sessions since I made an account already? Would that cause any problem?
