Tennis warehouse Europe to UK

toby55555

Hall of Fame
How long does delivery normally take. I ordered 11 days ago, the parcel reached U.K. 5 days ago but seems to have remained in the DHL depot.
 

cha cha

Professional
Isn't the customs man waiting for his ransom?
Mine was (ordering the other way round) and would not have even contacted me had I not inquired myself.
 

toby55555

Hall of Fame
Isn't the customs man waiting for his ransom?
Mine was (ordering the other way round) and would not have even contacted me had I not inquired myself.
You are right; just got home to find an invoice posted by Parcelforce demanding £45.50 (on a racket costing £159!); last time I buy from TennisWarehouse although sourcing PK rackets in UK is not always easy.
 

cha cha

Professional
You are right; just got home to find an invoice posted by Parcelforce demanding £45.50 (on a racket costing £159!); last time I buy from TennisWarehouse although sourcing PK rackets in UK is not always easy.
It is not the TW, it is DHL.
You have to understand that they are not on your side. Once the parcel transport is paid, you are a nuisance for them.
 

toby55555

Hall of Fame
It is not the TW, it is DHL.
You have to understand that they are not on your side. Once the parcel transport is paid, you are a nuisance for them.
Its the lack of warning not to take the cost over £135 to avoid customs charges. unstrung I would have avoided £45 (so £35 extra given strung); annoying as I do my own stringing but couldn't be bothered.
you could argue I should have researched importing but the last racket (unstrung) sailed through without hitch so I was caught unawares.
 

cha cha

Professional
Its the lack of warning not to take the cost over £135 to avoid customs charges. unstrung I would have avoided £45 (so £35 extra given strung); annoying as I do my own stringing but couldn't be bothered.
you could argue I should have researched importing but the last racket (unstrung) sailed through without hitch so I was caught unawares.
Nothing is simple when customs agents, the most irritating of the police force, are involved.
My Angell racket was shipped stating GBP 30 on the invoice. The customs agents simply scanned it, saw a racket, looked into a table a charged me for a racket (my customs were twice the amount on the invoice). DHL is then there not to stand behind you, but to simply dump the package at the customs and let the proceedings take its course.
Not really anything TW can do about it.
The perks of Brexit right here.
 

cha cha

Professional
Btw, you will be happy to hear that DHL charges you for the privilege of being poorly represented by them during the customs proceedings. It eas the equivalent of GBP 20 for in my case.
 

toby55555

Hall of Fame
Which PK did you get?
ProKennex Ki Q+ Tour Pro 315, seriously does any company have worse naming?
I already have the Ki5 320 which i'm enjoying but want to have a good run with both before committing. I suspect I will end up with the more forgiving 100" Ki5.
 

Johnny505

Semi-Pro
The shelves in some grocery stores are running out of stock in UK, shortage of lorry drivers due to having to self isolate when notified by the useless App. Its affecting everything across many industry sectors
 

Return_Ace

Hall of Fame
Its the lack of warning not to take the cost over £135 to avoid customs charges. unstrung I would have avoided £45 (so £35 extra given strung); annoying as I do my own stringing but couldn't be bothered.
you could argue I should have researched importing but the last racket (unstrung) sailed through without hitch so I was caught unawares.
Tennis Warehouse Europe (tenniswarehouse-europe.com)

It's listed at the top there (and if you click on the BREXIT INFORMATION / FREE SHIPPING banner on the website) with regards to VAT being calculated on arrival for orders over £135 which may incur further customs charges.

Although I would query as to how they calculated it all? TWE implies that it should have been invoiced ex. VAT, so I would have assumed that £27 of that £45 would have been the VAT (on top of the £136 ex. VAT that the racket is).

If it's £45 on top of the VAT, then that's a bit ridiculous just for Customs, I'd have a double check of your invoice and see if they (or TWE) haven't charged you VAT twice.
 
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