thanks for sending the wrong grip size and then hanging up the phone

EdMcMush

Professional
Ordered a used ultra tour. Asked a 4 3/8th, it was shipped as a 3/8th. But the racquet is actually a 4 1/4th. went to call and the call got hanged up before i even reached a person. great customer service. The Xmas present is ruined.
 

ollinger

G.O.A.T.
Ordered a used ultra tour. Asked a 4 3/8th, it was shipped as a 3/8th. But the racquet is actually a 4 1/4th. went to call and the call got hanged up before i even reached a person. great customer service. The Xmas present is ruined.
the present might actually have been ruined when you decided to get used merchandise as a gift
 

fundrazer

Legend
Mistakes happen. TW will make it right though.

Did you even try calling them again before posting here? The live chat feature is also easy to use. I used it the one time there was a mistake with my order, and the rep sorted us out in less than 10 minutes.
 

TW Staff

Administrator
Ordered a used ultra tour. Asked a 4 3/8th, it was shipped as a 3/8th. But the racquet is actually a 4 1/4th. went to call and the call got hanged up before i even reached a person. great customer service. The Xmas present is ruined.
We are sorry your order was not correct. Please contact us so we can correct it. Also sorry to hear you were disconnected (we do not hang up on people).
Chris, TW
 
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