The Official Angell Users Club

smirker

Hall of Fame
My TC97 is here, so I am officially in the club now. I bought it used from tt member. Here is the trouble: I put it on scale and it is strung, with leather grip 352g. I play with usually with up to 320g strung. I think this will be simply too much for me (I haven't played it yet though). So How to get it closer to my spec? Or rather: what kind of weight I can expect to find in hairpin or where? I haven't found any video tutorial how to play with Angell racquets and never done such a modification myself. Any advice mates?
Take the pallet off and you will find holes in the hair pin filled with lead plugs. Remove one or more and voila you have your desired spec. Cant remember how much each weight weighs but it is quite a bit.
 

7zero

Semi-Pro
Take the pallet off and you will find holes in the hair pin filled with lead plugs. Remove one or more and voila you have your desired spec. Cant remember how much each weight weighs but it is quite a bit.
thanks, if anyone here has TC97 at minimum weight could he/she confirm there is no weight in the holes for this set up - e.g. if I remove all I will have Angell setting for minimum weight as on Angell web configurator - 290g/335 balance (2pts HL)?
 

Bogdan_TT

Professional
I was also about to order 2 more TC95 63RA 18x20 and had a chat with a chap on Angell's facebook messenger, who told me that he's not Paul and that he will relay all my questions to Paul the next day.

It's been a week with no response and in the meantime I ordered 2 ProKennex Heritage Type C98 Redondo 57RA 18x20 from TWE and they are on their way :)

It's a shame that the opportunity was missed... Two frames are not a game changer for Angell, but it did make me wonder how many opportunities were missed in such a way. Well, maybe next time... I do have 9 TC95 anyway. Maybe this was a sign to me ;-)
 

joohan

Hall of Fame
I was also about to order 2 more TC95 63RA 18x20 and had a chat with a chap on Angell's facebook messenger, who told me that he's not Paul and that he will relay all my questions to Paul the next day.

It's been a week with no response and in the meantime I ordered 2 ProKennex Heritage Type C98 Redondo 57RA 18x20 from TWE and they are on their way :)

It's a shame that the opportunity was missed... Two frames are not a game changer for Angell, but it did make me wonder how many opportunities were missed in such a way. Well, maybe next time... I do have 9 TC95 anyway. Maybe this was a sign to me ;-)
Wow. That's a bit unfortunate from Angell...

Btw. how did you order a PK from TWE? I don't see it at their PK site.
 

JackB1

G.O.A.T.
It seems like Paul is just content with the company being the size it is. Otherwise he would see all these complaints about slow or no responses as missed sales revenue and do something about it. I guess you just have to be super patient if you want one of these frames. If you want an immediate response, you go to your local tennis shop and grab a Wilson or Head off the racks.
 

Racketdesign

Semi-Pro
It seems like Paul is just content with the company being the size it is. Otherwise he would see all these complaints about slow or no responses as missed sales revenue and do something about it. I guess you just have to be super patient if you want one of these frames. If you want an immediate response, you go to your local tennis shop and grab a Wilson or Head off the racks.
Actually. If you want an Angell frame its a very quick and painless process of placing an order online and have the racket arrive in about 7 days time. If before placing the order you want to ask the owner some in depth questions about construction, materials, comparisons to other rackets from the last 20 years, spec options outside of what's offered or his personal opinion about what would suit your game based on 1000 word descriptions or videos etc etc.. then yes, it may require some patience for a few days for a worthwhile reply.
 

JackB1

G.O.A.T.
Actually. If you want an Angell frame its a very quick and painless process of placing an order online and have the racket arrive in about 7 days time. If before placing the order you want to ask the owner some in depth questions about construction, materials, comparisons to other rackets from the last 20 years, spec options outside of what's offered or his personal opinion about what would suit your game based on 1000 word descriptions or videos etc etc.. then yes, it may require some patience for a few days for a worthwhile reply.
Nobody was complaining about the ordering process....they were complaining about the lack of or slow responses to email or web page contact questions. Because of the uniqueness of your product, it's normal for people to have many questions before just clicking through the ordering process and plunking down +200 dollars. If someone has to wait 3-5 days for a response, then the chances of them moving on and not ordering go way up. Sounds like you are missing the point here a little bit.
 

teekaywhy

Professional
My TC97 is here, so I am officially in the club now. I bought it used from tt member. Here is the trouble: I put it on scale and it is strung, with leather grip 352g. I play with usually with up to 320g strung. I think this will be simply too much for me (I haven't played it yet though). So How to get it closer to my spec? Or rather: what kind of weight I can expect to find in hairpin or where? I haven't found any video tutorial how to play with Angell racquets and never done such a modification myself. Any advice mates?
Take off the leather. Each lead slug under the pallet weighs 10g.
But removing 30g is going to drastically alter the way the racquet swings. You may get something that is way different than what you were expecting.
 

teekaywhy

Professional
Nice review thanks. I do think it's tricky to switch between 2 racquets if they have a significant difference in swingweight, even if the static weight and balance are the same. Basically, if you start with one that you have adjusted to, it will be tricky to adjust to the other in a very short time. That doesn't necessarily mean one is better than the other (albeit it could be of course). I have a Tec 315, albeit with a higher SW, and I certainly found it hard to adjust to coming from a different stick, but once i gave it more time, i started to see some great results.
No doubt. I added 6g around the hoop with 2g each at 3/9/12. I may add 2g more at 10/2 just to get SW up.
 

Racketdesign

Semi-Pro
Nobody was complaining about the ordering process....they were complaining about the lack of or slow responses to email or web page contact questions. Because of the uniqueness of your product, it's normal for people to have many questions before just clicking through the ordering process and plunking down +200 dollars. If someone has to wait 3-5 days for a response, then the chances of them moving on and not ordering go way up. Sounds like you are missing the point here a little bit.
I don't think I'm missing the point, your earlier post stated that to order a racket you have to be super patient and I don't believe that's true. Simple questions like the one you emailed are answered within 24 hours on most occasions. Complex questions take longer if the reply is going to be worth receiving.
 
I don't think I'm missing the point, your earlier post stated that to order a racket you have to be super patient and I don't believe that's true. Simple questions like the one you emailed are answered within 24 hours on most occasions. Complex questions take longer if the reply is going to be worth receiving.
Exactly, some of my friends are famous bespoke tailors... you dont just expect immediate responses to specific questions. There is a consultation. Then you book a measuring and after that. Honestly, it is the kind if service i dont expect for that low a price for a tennis racquet.
 
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JackB1

G.O.A.T.
I don't think I'm missing the point, your earlier post stated that to order a racket you have to be super patient and I don't believe that's true. Simple questions like the one you emailed are answered within 24 hours on most occasions. Complex questions take longer if the reply is going to be worth receiving.
I would guess that if someone has a question, whether simple or complicated, they are putting their purchase on pause until their concerns are satisfied. Not sure why the response time depends on the complexity of the question? I don't think anyone is expecting 2 page long answers. But I would think those customers with the complex questions are the more serious tennis players and also the one's more likely to purchase. Personally, I would answer those people first. But whatever, I am not the one who complained about the response times...it was serveral other posters here. Also, most consumers are NOT patient. The average person closes a web page if it doesn't load within 3 seconds.
 
i have tremendous respect for highly skilled small businesses that provide a custom product... getting such things is never instantaneous process. My favorite tailor is a ninja but at busy times sometimes it takes 2-3 weeks. If i want something done right i am willing to wait. Thats partly why i got a used angell first. I wanted to take all the guesswork out of it so once ive got the 18x20 vs 16x19 question sorted out i can order. As it stands I am 90%sure 16x19 is it and if not ill order a new 18x20 and have both. Im in a field where others ask me for a consultation often... sometimes it takes me a month to get back to them about an actual date. Professionals are not like fast food.

Respect the process with some patience and it is worth it in the end. Angell sticks are like that if you are getting face time or a personal consultation.
 
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Actually. If you want an Angell frame its a very quick and painless process of placing an order online and have the racket arrive in about 7 days time. If before placing the order you want to ask the owner some in depth questions about construction, materials, comparisons to other rackets from the last 20 years, spec options outside of what's offered or his personal opinion about what would suit your game based on 1000 word descriptions or videos etc etc.. then yes, it may require some patience for a few days for a worthwhile reply.
Did I get carried away with that essay??? [emoji15][emoji15][emoji15]. More than happy to patiently wait for the input of a Racquet Design Legend! Thanks again Paul, BHBH
 

teekaywhy

Professional
I was also about to order 2 more TC95 63RA 18x20 and had a chat with a chap on Angell's facebook messenger, who told me that he's not Paul and that he will relay all my questions to Paul the next day.

It's been a week with no response and in the meantime I ordered 2 ProKennex Heritage Type C98 Redondo 57RA 18x20 from TWE and they are on their way :)

It's a shame that the opportunity was missed... Two frames are not a game changer for Angell, but it did make me wonder how many opportunities were missed in such a way. Well, maybe next time... I do have 9 TC95 anyway. Maybe this was a sign to me ;-)
Hate to say it but the PK Redondo, while a great racquet in its own right, is not a worthy substitute for a TC95.
 

joohan

Hall of Fame
If someone has to wait 3-5 days for a response, then the chances of them moving on and not ordering go way up.
If someone is unable to wait 3-5 days for a response, I guess he was not really convinced about what he wants to do. You either want something or you don't. Angell racquets are not an ice cream, they won't melt down if you wait a bit longer. If it's not worth waiting, you're probably at the wrong place, then.
 

Shroud

G.O.A.T.
Maybe you have not bought things from custom builders before but this is common stuff that happens with any small business. Sometimes the email does not work, sometimes the person is away for personal matters, or they are just really busy. I sincerely doubt you were being ignored.

If you are going to buy something custom, I can't preach the word patience enough. These frames are not for everybody. A lot of people are probably better off buying mainstream frames especially if this type of stuff stresses them out. If you saw what I did to get some handmade guitars made for me overseas, you would flip out if this bothers you. lol.
You are smarter than I am since I cant figure out how to actually buy something custom if they wont respond. Sure, I can try another e-mail from their site, but it seems like how they do business based on BHBH also not getting a response either.

Its kind of like when I contacted Bosworth. They didnt respond either and had the same rep of not responding. So I dont own a Bosworth either, but I'll take your advice and be patient. Maybe they will contact me any day now...its only been 2 years.

Anyhow when you have to buy site unseen with no return, not responding to an e-mail is off putting. So it looks like I should just buy retail, which thank god for TW because they will take my old rackets as trade in. And the foam filled aspect of Angell was a draw and AFAIK Pro Kennex has that and is cheaper, and is carried by TW, so this has been a helpful thread!!
 

Power Player

Talk Tennis Guru
But BHBH did get a response. And i am sure you will too. Hell, the phone number is published on the website if you want to make an international call.

Or yeah, you can play the victim and overreact. If angell truly doesnt know how to do business then why do so many of us in here own frames?

And did you ever think that it may take him time to see if he has anything thats close to your whacky specs? Before he tells you no, maybe he's looking around to see if anything is close.

These frames are not an impulse buy. If you are that impatient dont buy custom frames. Random people message me of all people on here for racquet advice, so i can only imagine the volume of questions he receives.
 

JackB1

G.O.A.T.
If someone is unable to wait 3-5 days for a response, I guess he was not really convinced about what he wants to do. You either want something or you don't. Angell racquets are not an ice cream, they won't melt down if you wait a bit longer. If it's not worth waiting, you're probably at the wrong place, then.
Yes but if you are unsure about something to do with getting a custom racquet, a timely response could calm those unsure feelings and make or break the sale.
 

Shroud

G.O.A.T.
But BHBH did get a response. And i am sure you will too. Hell, the phone number is published on the website if you want to make an international call.

Or yeah, you can play the victim and overreact. If angell truly doesnt know how to do business then why do so many of us in here own frames?

And did you ever think that it may take him time to see if he has anything thats close to your whacky specs? Before he tells you no, maybe he's looking around to see if anything is close.

These frames are not an impulse buy. If you are that impatient dont buy custom frames. Random people message me of all people on here for racquet advice, so i can only imagine the volume of questions he receives.
Its been MONTHS. maybe 4. I am not over reacting. Its not a good business practice to not respond.
 

DNShade

Hall of Fame
Its been MONTHS. maybe 4. I am not over reacting. Its not a good business practice to not respond.
Umm...I get responses from Paul all the time. Did from the first time I sent him an email with a response right away. He even called me up out of the blue to just talk about frames - the TC 97 and his history and the future of Angell etc. A VERY accessible guy. No idea why you people are having problems or complaining.

And by the way....What is wrong with some of you people? Are you a bunch of spoiled children or have you never actually purchased something not just mass produced before? How many companies actually give you the opportunity for you to speak with the owner and the creator of the product you are considering purchasing? Discussing all kinds of different kinds of options specifically for you etc.

Paul responds on this very forum right above!!!

Do you know how long one has to wait for a custom bullwhip made by Joe Wheeler? Takes like six months to even get a response and then once you decide on what you want you are put on a wait list for three to four years....Similar with Joe Strain, Terry Jacka, Mike Murphy etc. And people are more than happy to wait and be on that list.

And top knife and sword masters? Please.

Paul has been right on top of things in my dealings. And yes -- you can just pick up the phone and call him -- the number is right there -- he will pick up or call you back. What more do you want???
 
Umm...I get responses from Paul all the time. Did from the first time I sent him an email right away. He even called me up out of the blue to just talk about frames - the TC 97 and his history and the future of Angell etc. A VERY accessible guy. No idea why you people are having problems or complaining.

And by the way....What is wrong with some of you people? Are you a bunch of spoiled children or have you never actually purchased something not just mass produced before? How many companies actually give you the opportunity for you to speak with the owner and the creator of the product you are considering purchasing? Discussing all kinds of different kinds of options specifically for you etc.

Paul responds on this very forum right above!!!

Do you know how long one has to wait for a custom bullwhip made by Joe Wheeler? Takes like six months to even get a response and then once you decide on what you want you are put on a wait list for three to four years....Similar with Joe Strain, Terry Jacka, Mike Murphy etc.

And top knife and sword masters? Please.

Paul has been right on top of things in my dealings. And yes -- you can just pick up the phone and call him -- the number is right there -- he will pick up or call you back. What more do you want???
thats my point as well... the thing is most people never gave access like this... sometimes it takes a while.. and yes sometimes the bs detector goes off and you take your sweet time ... i do that.

seriously, at some point angell might be too busy to continue the personal consultations. With a small business it definitely happens but if the product is worth it (and it is) you hang tight. Some tennis people are incredibly spoiled.
 
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Shroud

G.O.A.T.
Umm...I get responses from Paul all the time. Did from the first time I sent him an email with a response right away. He even called me up out of the blue to just talk about frames - the TC 97 and his history and the future of Angell etc. A VERY accessible guy. No idea why you people are having problems or complaining.

And by the way....What is wrong with some of you people? Are you a bunch of spoiled children or have you never actually purchased something not just mass produced before? How many companies actually give you the opportunity for you to speak with the owner and the creator of the product you are considering purchasing? Discussing all kinds of different kinds of options specifically for you etc.

Paul responds on this very forum right above!!!

Do you know how long one has to wait for a custom bullwhip made by Joe Wheeler? Takes like six months to even get a response and then once you decide on what you want you are put on a wait list for three to four years....Similar with Joe Strain, Terry Jacka, Mike Murphy etc. And people are more than happy to wait and be on that list.

And top knife and sword masters? Please.

Paul has been right on top of things in my dealings. And yes -- you can just pick up the phone and call him -- the number is right there -- he will pick up or call you back. What more do you want???
Having been an audiophile for 17 years I have had the pleasure of talking directly to the president/ owner of companies several times. Its awesome to call or e-mail and damn if the owner/ head engineer didnt answer personally. I have even had dealings with companies who didnt even have e-mail (because they know they wouldnt respond- I am guessing) and were phone only. But I cant think of one time when I never heard back. So maybe my bar was set high or something but I don't think its too much to ask to get a return e-mail. And FWIW there was no mention of long delays or anything like that. Maybe something like "we are a one man shop, it may take a while to respond, etc." Some audio companies actually had messages like that to manage expectations, but nothing on the Angell site about not responding or taking a while to do so.

As for the phone, its not an option for me since I have a company phone and no personal phone.

Anyhow glad you guys are enjoying the Angell rackets.
 

Ft.S

Semi-Pro
Its been MONTHS. maybe 4. I am not over reacting. Its not a good business practice to not respond.
You have a point, however there are always different sides to a given situation. I hope no one takes it that the following is Angell's business model, I have no idea about it.

I had a small business more than a decade ago, building custom solutions for a performance market. Part of my business was consulting on how to increase performance of a given situation and provide solutions that involved combination of products and services. My business grew so fast that I did not know just how handle it, and I did not have a plan to address such growth. As I focused on growth and solve my own problems, trying to integrate the growth into the business and my life, it stretched me to a level that I alienated my core and loyal customer base, who were also the most profitable. This was an important lesson learned for me, and my following business dealings were quite different. There are many instances I know and can account for in which limiting your customer base to a certain segment is good business, and there are several methods to determine if a potential customer will actually be a long-term client who values your products/services.
 
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Shroud

G.O.A.T.
thats my point as well... the thing is mist peopke never gave access like this... sometimes it takes a while.. and yes sometimes the bs detector goes off and you take your sweet time ... i do that.

seriously, at some point angell might be too busy to continue the personal consultations. With a small business it definitely happens but if the product is worth it (and it is) you hang tight. Some tennis people are incredibly spoiled.
Its not spoiled to expect to be contacted within a couple of months.
 

Shroud

G.O.A.T.
You point, however there are always different sides to a given situation. I hope no one takes it that the following is Angell's business model, I have no idea about it.

I had a small business more than a decade ago, building custom solutions for a performance market. Part of my business was consulting on how to increase performance of a given situation and provide solutions that involved combination of products and services. My business grew so fast that I did not know just how handle it, and I did not have a plan to address such growth. As I focused on growth and solve my own problems, trying to integrate the growth into the business and my life, it stretched me to a level that I alienated my core and loyal customer base, who were also the most profitable. This was an important lesson learned for me, and my following business dealings were quite different. There are many instances I know and can account for in which limiting your customer base to a certain segment is good business, and there are several methods to determine if a potential customer will actually be a long-term client who values your products/services.
Sure I have experienced that kind of growth and trust me, I understand limiting clients, and or making it more expensive for the problem clients. But all I did was inquire if it was possible to build a racket with certain specs that werent available on the website. I think I did it in a nice way and well if the goal was to alienate me I suppose its accomplished. Hard to say. all I know is that I asked, was not answered and there are plenty of other options and I bought other rackets from TW, much like another poster in this thread who bought the Pro Kennex from TW.

Congrats on your business.
 
well he got back to me in a couple of weeks... personally on the phone while launching a new stick and website. He apologized... and i thought it was no big deal. We discussed the fun of all that as websites are part of my professional life.

I thought he was spoiling me by calling to be frank. Ive found him to be very accessible... in fact he emailed me a while back and apparently i forgot to respond.
 

7zero

Semi-Pro
Take off the leather. Each lead slug under the pallet weighs 10g.
But removing 30g is going to drastically alter the way the racquet swings. You may get something that is way different than what you were expecting.
well, I would order 290g or maybe 300g from Angell anyway. I just took a chance and buy used racquet leaded like this. That what I was asking - if I remove it will I get racket specs and balanced like Angell lightest version? Or another way: do I need to dig for some weight in the hoop too to get it lighter but in the right balance? Sorry I cannot explain it better
 

sma1001

Hall of Fame
well, I would order 290g or maybe 300g from Angell anyway. I just took a chance and buy used racquet leaded like this. That what I was asking - if I remove it will I get racket specs and balanced like Angell lightest version? Or another way: do I need to dig for some weight in the hoop too to get it lighter but in the right balance? Sorry I cannot explain it better
You don't need to dig in the hoop. So the answer is "yes" - you will vary the specs to the lighter Angell specs. If you remove it all you will get the 290/335 variant. When you add the 10g's to the handle the balance is variable depending on which slot you add the 10g's to.
 

7zero

Semi-Pro
You don't need to dig in the hoop. So the answer is "yes" - you will vary the specs to the lighter Angell specs. If you remove it all you will get the 290/335 variant. When you add the 10g's to the handle the balance is variable depending on which slot you add the 10g's to.
thanks mate
 

Bogdan_TT

Professional
Hate to say it but the PK Redondo, while a great racquet in its own right, is not a worthy substitute for a TC95.
I just had to order it. I was very curious for a long time about it. Some people compare them to PT57A, which I'm sure it's not the case but still, I had to do it.

On the other hand, owning 9 Angell racquets, while 3 of them are my mains, I think I have an idea about the quality of the frame.

The funny thing with the TC95 is that, if you hit with it for a while (like more than a week) you'll say that yeah, it's ok, a good frame, but nothing special.
The problem rises when you want to change back to whatever you were hitting with before... and suddenly it's not right anymore.
You miss the Angell from your hand. Very hard to explain, but the bloody frame grows on you! :)

As for communication, there are customers and customers. Patient ones and guys filled with urges that need to be scratched immediately. It's a challenge to run a business, and so far Paul is doing a great job about it. The best way for me to describe it is to wish my own business to have the same success.

One trick about it is to have the customer poked from time to time with a short message, even if it's "dude, we are still working on your question, you were not forgotten... please be patient", so that he knows that he was not forgotten and that he will receive an answer, ever if it takes longer to respond. Keeping the less patient customers warm is key :)

But, as I said, I truly believe that the Angell offer is the most serious on the market right now, with excellent quality (better than every major company like Wilson, Head even Yonex as retail racquets) at great prices!

But... TC97 18x20 under 60RA? Paul? :) We want our Angell PT57A :)
 
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smirker

Hall of Fame
Nobody was complaining about the ordering process....they were complaining about the lack of or slow responses to email or web page contact questions. Because of the uniqueness of your product, it's normal for people to have many questions before just clicking through the ordering process and plunking down +200 dollars. If someone has to wait 3-5 days for a response, then the chances of them moving on and not ordering go way up. Sounds like you are missing the point here a little bit.
Nope. I think you are.
 

sma1001

Hall of Fame
Paul - apologies for using this forum but i'm taking the opportunity because you appear to be "on". I wonder if you can confirm the hoop length and width of the TC97 (from the inside of the frame measurements). I did ask this on your FB enquiries page and was told it would be passed on, but i didn't get a confirmation.

PS: I ask because hoop shape is important to me - i prefer a longer main (and hence the oval shape) but not too narrow a cross.
 

JohnBPittsburgh

Hall of Fame
Just to share my experience, I got Paul's email off his old site, sent an email, waited anxiously by my laptop (I am not patient...at all), fell asleep with my forehead on my laptop, and woke up to a response. I have exchanged several emails with Paul, and have received top level customer service. When an item I ordered was backordered, I sent an email inquiring about it's location. I got a response within 24 hours and an apology for the inconvenience and free wristbands!!! There are no magic frames, but it is my opinion that these are very special racquets, and it is a rare opportunity to get something this special for this low of a price (I urge you to inquire about anything custom in cars or other sports, they are always considered "ultra premium" in regards to pricing).

Also, I don't know what email everyone uses, but it has its share of problems. Things going into the spam folder, and all the spam that is aimed at capturing your attention in your normal folder. There has been more than one occasion that I have deleted important emails thinking they were spam (Gosen has had to resend things several times...it always ends up in spam folder for some reason). If I send an email, I give it a week or so, and will then send a follow up email, just because I know things get hectic, and sometimes you open an email, and plan on responding, but then life gets in the way, and you forget.

Basically, thank you @Racketdesign , for being accessible on this forum and sharing a lot of information and experiences in your posts. Thank you for continuing to take Angell to the next level, while remaining true to your original business model and not throwing in "technologies". Thank you for making, what I like to consider, an amazing tennis racquet. It has been nothing but a pleasure hitting with Angell frames, and dealing with your company.

John from across the pond
 

rlau

Hall of Fame
Paul - apologies for using this forum but i'm taking the opportunity because you appear to be "on". I wonder if you can confirm the hoop length and width of the TC97 (from the inside of the frame measurements). I did ask this on your FB enquiries page and was told it would be passed on, but i didn't get a confirmation.

PS: I ask because hoop shape is important to me - i prefer a longer main (and hence the oval shape) but not too narrow a cross.
Hi Scott, On my TC97 the inside of the (strung) frame measurements are: between 3-9 – 24.1 cm / between 6-12 – 32.6 cm
 

7zero

Semi-Pro
You don't need to dig in the hoop. So the answer is "yes" - you will vary the specs to the lighter Angell specs. If you remove it all you will get the 290/335 variant. When you add the 10g's to the handle the balance is variable depending on which slot you add the 10g's to.
it is getting a bit more complicated: there are 4 holes for weight in the hairpin: 1 closer to the head, and three toghether close to the handle butt. I found weight in the separate one and in the bottom one. If Paul is here is there any manual for distribution of the weight to these holes to get specific weight/balance?
 

Bogdan_TT

Professional
it is getting a bit more complicated: there are 4 holes for weight in the hairpin: 1 closer to the head, and three toghether close to the handle butt. I found weight in the separate one and in the bottom one. If Paul is here is there any manual for distribution of the weight to these holes to get specific weight/balance?
It takes 5 mins of trial & error to figure it out... (That is if you don't want to do the math)
 

7zero

Semi-Pro
It takes 5 mins of trial & error to figure it out... (That is if you don't want to do the math)
well I am not MIT alumni probably to calculate naked hairpin balance and to do try/miss I would have to assembly everything after every weight - even my poor math say it is a lot of combination: with 4 holes it is 4! right?
 

Bogdan_TT

Professional
well I am not MIT alumni probably to calculate naked hairpin balance and to do try/miss I would have to assembly everything after every weight - even my poor math say it is a lot of combination: with 4 holes it is 4! right?
You do know that the balance will shift with the same amount each time you put the pallets and grip back, as they are the same weight at the same spot every time, so you need to measure the delta only once, right?
 

JackB1

G.O.A.T.
I totally understand the guys that are siding with Paul, but I was looking at this from an impartial, purely business perspective. The facts are that many people in this thread were saying they weren't getting a response from Angell or that it was taking too long to get a response. Some say it's true and some say it's not true. Paul should be glad that people are so anxious to have their questions answered that they are getting upset with not hearing back fast enough. In this electronic age, people expect quick and almost immediate responses. If Paul thinks this is not an issue, then that's up to him to decide. The other question is, that we here are just a small sampling of the tennis racquet buying universe. Who knows how many other possible buyers turned away from Angell due to lack of responses or for other unknown reasons. If Paul is happy with his sales numbers and doesn't think there is a need to change anything, than that's the end of it. Without more facts, there is no way for us to know if this is an issue.
 

JackB1

G.O.A.T.
Just to share my experience, I got Paul's email off his old site, sent an email, waited anxiously by my laptop (I am not patient...at all), fell asleep with my forehead on my laptop, and woke up to a response. I have exchanged several emails with Paul, and have received top level customer service. When an item I ordered was backordered, I sent an email inquiring about it's location. I got a response within 24 hours and an apology for the inconvenience and free wristbands!!! There are no magic frames, but it is my opinion that these are very special racquets, and it is a rare opportunity to get something this special for this low of a price (I urge you to inquire about anything custom in cars or other sports, they are always considered "ultra premium" in regards to pricing).

Also, I don't know what email everyone uses, but it has its share of problems. Things going into the spam folder, and all the spam that is aimed at capturing your attention in your normal folder. There has been more than one occasion that I have deleted important emails thinking they were spam (Gosen has had to resend things several times...it always ends up in spam folder for some reason). If I send an email, I give it a week or so, and will then send a follow up email, just because I know things get hectic, and sometimes you open an email, and plan on responding, but then life gets in the way, and you forget.

Basically, thank you @Racketdesign , for being accessible on this forum and sharing a lot of information and experiences in your posts. Thank you for continuing to take Angell to the next level, while remaining true to your original business model and not throwing in "technologies". Thank you for making, what I like to consider, an amazing tennis racquet. It has been nothing but a pleasure hitting with Angell frames, and dealing with your company.

John from across the pond
John...I also received good customer service from Angell and had all my questions answered. However, I did notice a big difference in the response time based on what method you chose to use. For example, Facebook messenger got fast responses, but emails were slower. A perspective buyer does not know this and we only know it through experience. Maybe he should mention on his website his preferred method of contact? Also, many people do not have Facebook messenger. Perhaps there is a way to "channel" everything into one incoming que? Also an automated response saying we receieved your question and letting the customer know the time frame in which to expect an answer would be a good idea IMO.

Yes, I do commend Paul for showing up here and interacting with us. That is very refreshing and appreciated. It is a unique service he offers and many guys here seem to like his products. There are always ways to improve and to grow your business and if that's what he wants, there seems to be many ways to do that. Again, I'm not sure why there aren't distributors in the US and other places that would make his products
more accessible and visible? Just having demo's around would be a great help. It's a big step to buy something sight unseen without anything to go on other that word of mouth.
 
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