Can't say I know how the incoming que [sic] is handled but FIFO would seem to be how things are being handled now anyway. Serial processing is laggy in nature due to the individual consideration each request deserves.John...I also received good customer service from Angell and had all my questions answered. However, I did notice a big difference in the response time based on what method you chose to use. For example, Facebook messenger got fast responses, but emails were slower. A perspective buyer does not know this and we only know it through experience. Maybe he should mention on his website his preferred method of contact? Also, many people do not have Facebook messenger. Perhaps there is a way to "channel" everything into one incoming que? Also an automated response saying we receieved your question and letting the customer know the time frame in which to expect an answer would be a good idea IMO.
Yes, I do commend Paul for showing up here and interacting with us. That is very refreshing and appreciated. It is a unique service he offers and many guys here seem to like his products. There are always ways to improve and to grow your business and if that's what he wants, there seems to be many ways to do that. Again, I'm not sure why there aren't distributors in the US and other places that would make his products
more accessible and visible? Just having demo's around would be a great help. It's a big step to buy something sight unseen without anything to go on other that word of mouth.
That said, I know for a fact that there are US based reps. It's a nascent relationship and may not exist in your neighborhood. But the biggest mistake that small businesses make is growing too quickly.