Just to share my experience, I got Paul's email off his old site, sent an email, waited anxiously by my laptop (I am not patient...at all), fell asleep with my forehead on my laptop, and woke up to a response. I have exchanged several emails with Paul, and have received top level customer service. When an item I ordered was backordered, I sent an email inquiring about it's location. I got a response within 24 hours and an apology for the inconvenience and free wristbands!!! There are no magic frames, but it is my opinion that these are very special racquets, and it is a rare opportunity to get something this special for this low of a price (I urge you to inquire about anything custom in cars or other sports, they are always considered "ultra premium" in regards to pricing).
Also, I don't know what email everyone uses, but it has its share of problems. Things going into the spam folder, and all the spam that is aimed at capturing your attention in your normal folder. There has been more than one occasion that I have deleted important emails thinking they were spam (Gosen has had to resend things several times...it always ends up in spam folder for some reason). If I send an email, I give it a week or so, and will then send a follow up email, just because I know things get hectic, and sometimes you open an email, and plan on responding, but then life gets in the way, and you forget.
Basically, thank you
@Racketdesign , for being accessible on this forum and sharing a lot of information and experiences in your posts. Thank you for continuing to take Angell to the next level, while remaining true to your original business model and not throwing in "technologies". Thank you for making, what I like to consider, an amazing tennis racquet. It has been nothing but a pleasure hitting with Angell frames, and dealing with your company.
John from across the pond