I just finished talking to the representative for the trade in program. He gave me a price range on my racquets and will give me a gift card for that exact value. Judging from the E-mail, TW is sending me a gift card to my address, but what about my racquets? The guy on the phone wasn't very clear. Do I send them myself? Or is TW going to give me a box of some sort I just ship? Help from TW representatives would be much appreciated.