TW one time Adidas barricade 6 month outsole warranty

[NMTennis]

Hi There -

Question about the TW one time Adidas Barricade 6 month outsole warranty - what exactly does the one time mean?
Is this a particular customer can only use the warranty one time?
Or if you purchase the shoe, TW will only replace it one time (i.e. can't keep sending it back every 3 mos for replacement)?
I suspect it is the latter, so that if I did it once already late last year, I could purchase another set of Barricades now and send them in for replacement in a few months, correct?

Thank you in advance!

 

[socallefty]

Just one replacement per shoe. For years till about 5 years ago, it was like a Buy one, get one free program for me as I would wear out the Barricade sole in about 1.5 to 2 months (about 80-100 hours on hard courts). But then Barricades made the sole more durable and the midshoe support worse. Then I could not wear them beyond 60-80 hours because I would get knee/Achilles/foot soreness/tightness while the sole still looked great - so, the sole warranty became useless for me and I had to buy new pairs every 1.5 months.

I have the same problem now with Asics Gel Resolution where the sole lasts much longer than the shoe’s support and so, I can’t use the sole warranty when I replace shoes every 70-80 hours.

 

[TW Staff]

NMTennis,

For every Barricade shoe purchase, you can get a one time replacement if you go through the outsole within 6 months.

You can find more information here: https://www.tennis-warehouse.com/custservice/shipping/#Durability

Thanks,
Brittany, TW

 

[NMTennis]

Question - I start to wear out the side of the shoe from dragging prior to the outsoles. If i put shoe goo on the sides of the shoe (not touching the sole) in order to get a few more weeks out of them, would it void the Adidas 6 month outsole warranty?

https://apis.mail.yahoo.com/ws/v3/mailboxes/@.id==VjN-rIC7xHvnqmKr23Augbw4fL2QnbE0q-ykyB7lzFo_iWJ6DvKOEUKYWXBisfHRd5S0UWhjIv2uHVC2R0Wv8Q9VgQ/messages/@.id==ABWXFVdPRX_HZfyhFQcQmILstNs/content/parts/@.id==2/thumbnail?appid=YMailNorrin&downloadWhenThumbnailFails=true&pid=2

 

[TW Staff]

NMTennis,

The picture isn't coming through but I think i understand what you are saying. And no, that would not void the outsole warranty if you used shoe goo.

Thanks,
Brittany, TW

 

[wmrhawk]

NMTennis,

For every Barricade shoe purchase, you can get a one time replacement if you go through the outsole within 6 months.

You can find more information here: https://www.tennis-warehouse.com/custservice/shipping/#Durability

Thanks,
Brittany, TW

TW should add that “For every Barricade shoe purchase” part to the website. I, too, was not clear on what it meant. Sounds like the same as Adidas. Makes me wonder why both companies offer a g’tee. NOT complaining!