TW: regarding the 1 year manufacturer's warranty

Discussion in 'TW Questions/Comments' started by trachsel, Jul 11, 2009.

  1. trachsel

    trachsel New User

    May 17, 2009
    i posted this in a different thread with no responses...hoping to get some here...

    has anyone sent their racket back in to claim this warranty?

    the reason i ask is because i bought a racket 3 months ago and it cracked all the way around the throat due to a framed overhead. It is so bad that if i hit just a few rallys with it, the racket would crack in two.

    so, i mailed it in to tw today and im wondering how long it takes for tw to send it to wilson, and then a new one back to me?
  2. gocard

    gocard Semi-Pro

    Feb 21, 2007
    I've never had to send a racquet back for the 1 year warranty so can't help you there.

    Try calling TW - they can give you a much better and faster response over the phone so that you don't need to sit around waiting for them :)
  3. Coaching

    Coaching Rookie

    Apr 11, 2007
    It had happenned to me mutliple times when I was using Head (Genesis, I think) many years ago. What I did then was to contact Head Return dept. and send them explanation how the racket broke and send back the frame.
    They replaced the racket after a couple of weeks. :):
  4. Perry the Platypus

    Perry the Platypus Rookie

    Apr 3, 2009
    my experience is that you send the racquet back to TW and they will send the racquet back to te manufacturer.

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