TW retail site... Password reset not working...

eelhc

Hall of Fame
Is the password reset function down on the retail site?

Forgot my PW and requested a reset yesterday but no reply/email. Tried again today and no response...
 

TW Staff

Administrator
eelhc,

We have had a couple issues with our server sending emails out and are in the process of getting it fixed. In the mean time, I have cleared your account. The next time you place an order re-create an account and use the same email address that you did originally. This will then link up to your history and previous account again. Sorry for the extra step in the process and we hope to have the issue fixed going forward.

Thanks,
Brittany, TW
 
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