TW Staff: You're not replying to my emails...

[itsEr]

Dear Tennis Warehouse,
Here's the happenin's:
So recently, on new years eve, i purchased a few items from TW. But i had to order them over the phone, because i was price matching with mid (west) sports (dot) com. One of the items i had wanted was an adidas fall men's barricade SEAMLESS crew in a red medium, but since the other site didn't have a medium to match, i had said large. However, when i received my order, the woman on the other end had apparently ordered me a nonseamless crew in the same color/size.
So i wanted to return this item in exchange for the seamless version, so i emailed some customer service with my questions, they told me that i could exchange for the seamless version with the price match that they had already looked at, and it should all go smoothly. However, i had to ask something else in the email, so i replied to it, and it's been 12 days waiting for that email reply.... in which time the seamless version has gone out of stock in your inventory.

So here are my questions (hopefully i will get a response this time):
1. Will TW be getting a restock of these seamless crews?
2. If yes, then will the other site need to have the same size to match? I would think no, since it was checked the first time when i ordered it, and then a second time by a customer service rep.
3. If no, then can i exchange my nonseamless crew for three items, two of which would need to be priced checked (meaning i would have to order over the phone AGAIN? or would i just include this in my return note?)?
4. If yes to #3, the total would amount to $1 over the exchange amount, would i pay this with a credit card? I paid for the original order with a giftcard.
I think these are all of the questions, hopefully this little obstacle with TW won't affect future business relations.
Thanks

 

[Bud]

Dear Tennis Warehouse,
Here's the happenin's:
So recently, on new years eve, i purchased a few items from TW. But i had to order them over the phone, because i was price matching with mid (west) sports (dot) com. One of the items i had wanted was an adidas fall men's barricade SEAMLESS crew in a red medium, but since the other site didn't have a medium to match, i had said large. However, when i received my order, the woman on the other end had apparently ordered me a nonseamless crew in the same color/size.
So i wanted to return this item in exchange for the seamless version, so i emailed some customer service with my questions, they told me that i could exchange for the seamless version with the price match that they had already looked at, and it should all go smoothly. However, i had to ask something else in the email, so i replied to it, and it's been 12 days waiting for that email reply.... in which time the seamless version has gone out of stock in your inventory.

So here are my questions (hopefully i will get a response this time):
1. Will TW be getting a restock of these seamless crews?
2. If yes, then will the other site need to have the same size to match? I would think no, since it was checked the first time when i ordered it, and then a second time by a customer service rep.
3. If no, then can i exchange my nonseamless crew for three items, two of which would need to be priced checked (meaning i would have to order over the phone AGAIN? or would i just include this in my return note?)?
4. If yes to #3, the total would amount to $1 over the exchange amount, would i pay this with a credit card? I paid for the original order with a giftcard.
I think these are all of the questions, hopefully this little obstacle with TW won't affect future business relations.
Thanks

When time is of the essence, it's always best to use a phone and avoid email.

 

[SFrazeur]

When time is of the essence, it's always best to use a phone and avoid email.

Ding! Ding! Ding!

-SF, Ding a Ling

 

[SteveI]

Dear Tennis Warehouse,
Here's the happenin's:
So recently, on new years eve, i purchased a few items from TW. But i had to order them over the phone, because i was price matching with mid (west) sports (dot) com. One of the items i had wanted was an adidas fall men's barricade SEAMLESS crew in a red medium, but since the other site didn't have a medium to match, i had said large. However, when i received my order, the woman on the other end had apparently ordered me a nonseamless crew in the same color/size.
So i wanted to return this item in exchange for the seamless version, so i emailed some customer service with my questions, they told me that i could exchange for the seamless version with the price match that they had already looked at, and it should all go smoothly. However, i had to ask something else in the email, so i replied to it, and it's been 12 days waiting for that email reply.... in which time the seamless version has gone out of stock in your inventory.

So here are my questions (hopefully i will get a response this time):
1. Will TW be getting a restock of these seamless crews?
2. If yes, then will the other site need to have the same size to match? I would think no, since it was checked the first time when i ordered it, and then a second time by a customer service rep.
3. If no, then can i exchange my nonseamless crew for three items, two of which would need to be priced checked (meaning i would have to order over the phone AGAIN? or would i just include this in my return note?)?
4. If yes to #3, the total would amount to $1 over the exchange amount, would i pay this with a credit card? I paid for the original order with a giftcard.
I think these are all of the questions, hopefully this little obstacle with TW won't affect future business relations.
Thanks

Must be that I am an old person. When in doubt.. I use a phone to get an answer. TW has always picked up the phone and had an answer to all of my questions. You should free lucky that you can get a real person @ TW.

Any complicated question... Phone. Broadcast of information or simple exchanges..e-mail works great. Took the OP 10 minutes to write the e-mail and now another 10 to post this. Sounds like a 2 min phone call..

 

[Azzurri]

That has happened here and there to me, but I did not wait 12 days (2 days max). But as everyone said, call them. they will take care of it.

 

[itsEr]

but see, the problem was created over the phone in the first place...but if that's what has to be done, i'll give 'em a call tonight.

 

[TW Staff]

Dear Tennis Warehouse,
Here's the happenin's:
So recently, on new years eve, i purchased a few items from TW. But i had to order them over the phone, because i was price matching with mid (west) sports (dot) com. One of the items i had wanted was an adidas fall men's barricade SEAMLESS crew in a red medium, but since the other site didn't have a medium to match, i had said large. However, when i received my order, the woman on the other end had apparently ordered me a nonseamless crew in the same color/size.
So i wanted to return this item in exchange for the seamless version, so i emailed some customer service with my questions, they told me that i could exchange for the seamless version with the price match that they had already looked at, and it should all go smoothly. However, i had to ask something else in the email, so i replied to it, and it's been 12 days waiting for that email reply.... in which time the seamless version has gone out of stock in your inventory.

So here are my questions (hopefully i will get a response this time):
1. Will TW be getting a restock of these seamless crews?
2. If yes, then will the other site need to have the same size to match? I would think no, since it was checked the first time when i ordered it, and then a second time by a customer service rep.
3. If no, then can i exchange my nonseamless crew for three items, two of which would need to be priced checked (meaning i would have to order over the phone AGAIN? or would i just include this in my return note?)?
4. If yes to #3, the total would amount to $1 over the exchange amount, would i pay this with a credit card? I paid for the original order with a giftcard.
I think these are all of the questions, hopefully this little obstacle with TW won't affect future business relations.
Thanks

Do you have an order # or email address that one of our customer service representatives can contact you at? We'll try to answer all your questions immediately.

Jason, TW

 

[SFrazeur]

Someone could only access your name and address if they had both your order number and phone number.

-SF

 

[itsEr]

Someone could only access your name and address if they had both your order number and phone number.

-SF

Good, thanks, just felt a little iffy on handing that out, being paranoid...