I ordered 2 packs of string and 4 demo racquets on March 5th. As of today they have still not shipped the demo racquets. I have gotten multiple excuses after several different calls made over the last 2 weeks!! After these said calls I finally got my string in this past friday(not sure why it takes 3 weeks to mail string when I received a truck motor in 3 days). Called today to check on demos and they said they are fixing to send them today, FORGET IT!!! I will deal with another company. Not upset that it takes 3 weeks to get my stuff (well I kinda am because that's rediculous) but the fact that for the last 2 weeks it has been nothing but excuses and promises to mail it out that day. I'm in the US by the way!!!