**UPDATED Guidelines/FAQ - READ BEFORE POSTING!

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diredesire

Adjunct Moderator
Hey TW,

I was hoping to get some For Sale/Trade guidelines posted, so people (especially new traders) can get their questions answered about shipping, dealing with traders with no feedback, and perhaps getting a standardized format going.

(TW Moderator’s NOTE: thanks DD! We have cleaned up this thread and added some updated information)

Guidelines for posting a For Sale or Trade ad in the Classifieds:

Title
• Type of ad: For Sale = FS, For Trade = FT. If you are Selling OR trading FS/T.
• Item(s) and Quantity: (2x) Tecnifibre 325
• If there is room: Condition and Grip Size
• Example Thread title: FS/T: (2x) Tecnifibre 325, 4 3/8, 8/10

Ad
Please use the following mandatory form to create your ad content every time. This will help the seller include all information needed to make it through the moderating process. In addition, potential buyers can view ads easier as well as the moderators can moderate the ads faster. Any ads rated between a 9.0-9.5 will require additional information including both specific amount of time used and cosmetic blemishes.

Item Description (Brand/Model/Year):
Grip Size / Size:
Quantity:
Head Size (if a racquet):
Condition (x out of 10):
*Specific Time Used (must give specific time, must be over 30 minutes):
*General Description (including any cosmetic blemishes):
Price:
Shipping:
Seller's Contact Info:

*This information must be included if you rate an item between a 9.0-9.5.


Additional Information:
• Grip size: Often times I see racquet listings without grip size. This is one of the more important determining factors of a sale. Due to the nature of our FS/T sub-forum, it is hard to ask questions, please include ALL pertinent information UP FRONT!
• Contact Information- If you are selling something, please include some contact information. Telling interested buyers to leave their e-mail address is inefficient, and can prolong the sale. Leave an e-mail address if you are comfortable, or enable e-mailing through your profile. This protects your e-mail from spam bots, and allows interested parties to contact you quickly and easily. If you DO enable your profile e-mail, please leave a note in your thread with this information.
• Payment Terms: Although Paypal is a popular, and relatively secure/usable service, not everyone supports its use. Please leave your terms of payment so there is no confusion or questions. Having all the information up front could mean the difference between a sale and a buyer backing out. Common payment terms include: Cashier's Check, Cash On Delivery (COD), Money Order (Postal, or otherwise), Paypal (include whether or not you accept credit card paypal), Cash.
• Pictures: Obviously, you can only describe so much in words, pictures are a great addition to a thread. (More included in FAQ)
• For racquets: If the racquet is strung, include the string type and tension if you know it. Date strung is also good if you know it.
 
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diredesire

Adjunct Moderator
FAQ (Frequently Asked Questions):
Note: Parts of this FAQ and guidelines thread have been borrowed/edited from other internet forums such as http://www.hardforums.com

Sellers:

1) Q: How do I rate my gear?

A: Use the following guidelines to rate your item (out of 10).

1. Broken racquet
2. Used, unplayable, racquet.
3. Used, very poor condition. Racquet is structually un-sound, restring at your own risk.
4. Used, poor condition. Racquet shows abundant wear, often through to the graphite, Paint chips, cracks, and wear is very noticeable. Paint is worn through to the graphite in multiple areas, Bumper guard is worn through to the graphite in multiple areas, grommets are cracked, or worn through and need replacement.
5. Used, OK condition. Racquet is playable, but there is noticeable, and abundant wear of bumper guard, paint, grip, strings, grommets. Frame may show graphite wear, but is still in playable condition.
6. Used, fair condition. Racquet is structurally sound, no cracks. Paint may be chipped or blemished down to the graphite, but no graphite wear is evident. Bumper guard is in decent condition, but spots show wear to a thin layer, or even slightly through to the actual frame. Grip shows noticeable wear, and may need replacement. Grommets show significant wear, but do not need replacement.
7. Used, good condition. Paint chips and scratches are minor, but noticeable. Grip shows some wear. Strings are used (obviously if they're not, make a note). Grommets show wear, and/or show multiple string jobs (i.e. they are getting squished, and or are enlarged). Bumper guard shows medium wear.
8. Used, Very Good condition. Paint chips/scratches are small, but minor. No graphite has been exposed. Bumper guard in very good to excellent condition (scuffing OK, but please make a note). Scuffing on the frame, note whether or not it is noticeable, and/or into the paint. Grip worn slightly. Grommets in good condition, perhaps enlarged/smooshed, but no cracking/damage.
9. Opened/used and in excellent condition. Used, but otherwise in near perfect condition. This is for an item that has been opened, plastic taken off the handle, used once or twice, etc. Item has seen very, very little wear and tear. Any scratches are very minute, and should be noted. Grip is in excellent condition, perhaps covered by an overgrip it's entire life. Paint blemishes are cosmetic only. No paint chips, No cracks, scrapes are very, very small (1-2 mm) and superficial only. Bumper guard in very good, to excellent condition. Grommets are in excellent condition, little to no smooshing of tie off holes, little to no enlarging at tie off holes. Note: Any items rated between a 9.0-9.5 will be moderated more closely with more description expected including BOTH specific time used and details of cosmetic blemishes. (Anything rated higher than 9.5 will be automatically deleted as 9.5 is deemed the highest possible rating for any used item in the eyes of TW).
10. Brand new, unused, NIB (New in Box).

2) Q: I purchased an item used. What do I put for specific time used?

A: In your description, state that you bought them used and then give the specific time you used them. For example: Specific Time Used: Bought Used. I played 2 sets of singles with it.

3) Q: How do I post pictures?

A: Here are the steps to post a photo from your PC:
1. With your pictures on your computer, please ensure they are sized appropriately (800x600 is a good resolution). Also ensure they are in a web-friendly format, such as .jpg, jpeg, gif, (and less common .png). RAW photo data, or BMPs are NOT encouraged, as they are uncompressed, and take up a lot more space.
2. After resizing and compressing (into .jpg or .gif), upload your photos to some sort of host. If you do not have your own, personal web space, I suggest using free photo uploaders such as http://imageshack.us or http://www.photobucket.com
These sites offer free hosting for your photos, as well as instructions on how to access them through other sites.
3. When inside your thread, click the "insert picture" button using the editor.
A pop up window will appear, asking you for the "URL" of your picture. If you are using your own webhost, insert the address of your picture. If you are using a free uploading site, such as photobucket, or imageshack, insert the URL that was provided to you.
4. If you inserted the URL correctly, the image should show up when you hit "OK."

4) Q: What should I take pictures of when selling my gear?

A: We suggest taking picture of any damage, blemishes, chips, cracks, etc on your gear. Users typically take one "full body" shot, so that the buyer can see that the user is actually selling the item advertised, and then if user mention any blemishes (court rash at 3 0'clock for example), they take a picture of the said court rash. We suggest taking pictures in a well lit room with flash OFF.

5) Q: How do I determine a good price for my item?

A: Chances are your item has been sold recently, or is currently being sold. It is common for used items to go for a considerable discount. Do a search in the FS/T section of TTW, and check prices for your item. Price accordingly. If you do NOT see a price, google your item, and discount a percentage (15-25% is common). As always, "classic" frames, and collectors/rare items are worth more. Do your research!

6) Q: I want to get as much money as possible. Can I put a"make offers" price?

A: As a courtesy for other traders, please post a price on all items. If you would like offers, put a price higher than you expect to get, and add an "O.B.O." (or best offer) to your price. This (again) prevents clutter and confusion. This way, users can contact sellers immediately, instead of playing the cat & mouse game by having to wait (up to a few days!) to get their replies posted. This may seem like a strict policy, but it is to help everyone get their merchandise/money A.S.A.P. PLEASE put a price on ALL items.

7) Q: What kind of delivery options do I have?

A: You can ship ground using any of the popular methods of delivery. USPS Priority, USPS Parcel Post, Fedex Home, Ground, UPS Ground, DHL Ground. I personally like USPS Priority shipping quite a bit. It is a 2-3 day service (most often 2 days), and shipping materials are free. Pick up two of their flat, rectangular boxes at the post office (for free), and tape them together when shipping racquets. This service ranges from ~$8-13. Labels for shipping items are easily printed online, and include Delivery Confirmation free! *Prices updated 11/07/2017

8) Q: How do I ship a racquet?

A: It will vary. Make sure the box is fully protecting the racquet and is securely taped. It is also a good team to use bubble wrap. A user made a very informative video below.

9) Q: What kind of payments should I accept?

A: This varies from person to person. Paypal is the most convenient form of trading. Another option would be a bank transfer app on your cell phone (like Venmo). If you do not have a Paypal account, or do not want to sign up for one, you can use Personal Check (need to wait for it to clear), Money Order (can obtain one at Wal-Mart, the Post Office, etc for a small fee), or Cashier's Check. These latter methods all have risks, such as an inability to refund the cash if you are scammed. Protect yourself up front.

10) Q: Can I post a thread for EACH item I want to sell?

A: Sure, but please only keep ONE active thread open. Do NOT have multiple threads open simultaneously, you can just as easily sell 10 items in one thread instead of selling one item separately in 10 different threads. This helps us keep the FS/T section less cluttered, and prevents peoples threads from getting "bumped" too far down.

11) Q: What do I do with my thread after it has outlived it's usefulness? (Items sold) Can I delete my thread?
A: Users are not allowed to close or remove their own threads. If an item has sold, simply create a sold post under the initial post. If you'd like your thread removed, report the thread giving the explanation that you would like it removed. You can also email in to discussadmin@tennis-warehouse.com with your request.
 
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diredesire

Adjunct Moderator
FAQ Cont'd

12) Q: Can I auction my item, or link to an auction or online market place?
A: No. Auction posts are not allowed because the way we operate the FS/T section requires filtering of every post. To alleviate the "traffic," we ask no auction posts be made. Links to E-bay and online market places are also prohibited.

13) Q: Can I sell string in the FS/T?
A: No. Strings are considered new items, even when cut off reels. TW does not allow string sales. See the Strings Trade sticky.

14) Q: Can I sell grommets or pallets?
A: Grommets are allowed if Tennis Warehouse no longer has them available for sale on their site. They can also be in new condition. Pallets can be sold in both new and used condition.

15) Q: Oops! I originally listed my item in new/unused/too new of condition. I have now used it the correct amount of time. Is it still eligible?
A: Unfortunately, no. Once an item is posted as new/unused too new of condition, we are unable to verify if the item has actually been used. Any ads attempting to post with the item in different condition will be deleted.

16) Q: My ad was deleted for missing addition information including specific time used and cosmetic blemishes. What do I need to put?
A: Any ads rated between a 9.0-9.5 will require additional information including both specific amount of time used and cosmetic blemishes. For cosmetic blemishes, we would like you to be as detailed as possible and include any blemishes like scratches, chips, stains, etc. Phrases such as like new, barely used, excellent/pristine condition, mint, etc will not be acceptable as extra description. If there are absolutely no blemishes, please state that. For specific time used, you can either state in sets or minutes/ hours used. The item must be used for at least 30 minutes on court. If the age and condition of each item is not listed we will assume it is new and the entire post will be deleted. If selling multiple items and one violates a policy, the entire post will be deleted.

Buyers:

17) Q: Why didn’t my want ad get approved?
A: Chances are what you were wanting to buy is not allowed (examples - new, pro stock, etc). Please review what we allow to buy/sell/trade on the message.

Buyers and Sellers:

18) Q: How does TW protect forum members from scams and illegitimate traders?
A: Simply put, TW does NOT offer any sort of protection, warranty, guarantee of any sort on the FS/T section of the forum. By participating in trading & selling, you accept all implied or explicit risks, and agree to not hold Tennis-Warehouse or it's staff responsible for anything that may happen. With this said, TW does "filter" each and every post that finds it's way into the FS/T section. Obviously, this is to filter out competition, but obvious scams are also stopped at this step.

19) Q: How can I protect myself from illegitimate traders and scammers?
A: Good question! Here are some tips to ensure your trades always (hopefully) go smoothly!
• IMPORTANT! Exchange Personal Information IMPORTANT! By trading online, you are assuming personal risk and loss of money and/or goods. To protect yourself, it is ALWAYS a good idea to exchange personal information. Personal information entails: REAL name, a home address, a HOME or WORK (land line) telephone number. Cell phone numbers are fine, but they are easily terminated. If you want further security, verify the telephone number by calling it, and cross reference the number and name on an online service such as http://www.switchboard.com Many people would deem this excessive, but if you are making a trade for multiple hundred dollar items, the long distance phone call and 5 minutes of your time is worth it.
• Always use (when shipping) Delivery Confirmation of some sort. If you are the buyer, request (and be prepared to pay extra (typically under $1)) for Delivery Confirmation and/or Tracking information. This service protects both parties. If an item arrives, the buyer cannot claim it hasn't arrived, etc.
• Keep proof of shipping until the deal is considered complete! Failure to do so can result in sticky situations. I consider a deal to be complete when both parties have received their "prizes" (be it cash, or merchandise) and both parties have agreed that everything is in order. Receiving monetary compensation would require checks clearing, e-checks clearing, cashing of said funds, etc. Receiving a racquet would entail a full inspection of merchandise, and agreement of it's condition.
• If you have suspicions of a seller, contact a moderator or administrator. You can do this by using the "Contact Us" link at the bottom right of any TT page, or by e-mailing a moderator (myself) through their e-mails provided in their profiles (assuming they are activated, mine is). Follow this golden rule: If a deal sounds too good to be true, chances are, it is.
• In case there is a delay, or a lack of communication, do NOT jump to any conclusions (don't post a negative reference if your item is only a week late). E-mail the seller, or call the seller. You SHOULD have their personal information to get some clarification. It is important to communicate and be honest throughout a trade, but please realize people do have lives outside of tennis and this message board. Try to get in touch before going crazy.
• If you feel that you’ve been scammed, you can file complaints about internet fraud directly with the FBI at their Internet Fraud Complaint Center (IFFC) http://www.ic3.gov/. You can also go to www.usps.com and file a complaint for postal fraud, and most state Attorney Generals have an online internet fraud complaint form
• Use Credit Card Paypal when possible: Many times, if you are scammed, you can recuperate much, if not all of your funds through either Paypal, or your Credit Card company. IF this is to happen, please search Paypal's site for proper procedure.
• CHECK REFERENCES: I cannot stress this enough. We provide a sub-section of the FS/T subforum. Search this by clicking "Search" at the top bar of this page. Go to advanced search, and in the right pane, select the "References" section in the Search in Forum(s) pane. Do a search in thread titles with either the seller's e-mail address, username, real name (if provided) or all of the above. This will allow you to check any/all successful trades the user has completed in the past. Be careful when dealing with traders with a recent registration date, or low references. To be extra careful, also check the traders that have left references for the trader in question. There are rare cases of users who will register multiple screen names to give false feedback. This is rare, but it DOES happen.
• Do NOT ship first, or pay first unless the trader has plenty (I would start at 50+ since I deal a lot online, if you are very new, you may have to settle for ~20+ trades) of references. Often times, established traders with good feedback/standing can (and will!) ask new users to either ship first, or pay first. Reputation is everything in online trading, do not be surprised if someone with 50+ successful trades asks you to ship or pay first. This is common in online trading, and is a great way to build feedbacks. It is an "honor" system of sorts. You are not obligated to participate this way, but be warned, it is a common way for "newbies" to trade.
• Keep a record of all correspondences between you and parties you are trading with. If you contact each other by e-mail, save the e-mails (or at least do not delete them) until the trade is considered complete. This is common sense, and can be used to "prove" a case when necessary.

20) Q: Will you notify me if my ad was deleted/not approved?
A: Yes, we notify all users the reason why their ad was deleted. If you did not receive an email, you will need to check your settings as you may have disabled that setting or have an old/incorrect email address.

21) Q: How long will it take for my ad/post to show up in the Classifieds section?
A: All For Sale/Trade classified ads/posts will be filtered. This means your post will not show up immediately, but will be held up by our moderator for approval and can take up to 24 hours during the business week. Ads are not moderated over the weekend and any ads submitted on the weekend will show up on Monday or Tuesday (If Monday is a holiday). Please do not post your ad multiple times, as this will only delay your ad further.

22) Q: Can I bump my ad?
A: Unless you are making a change to your ad, such as lowering the price of items, we do not allow bumps or "still available" posts to bring a post back to the top of the forum.

We reserve the right to refuse any ad. If you have any questions or concerns, please email discussadmin@tennis-warehouse.com and we will be happy to take a look at your ad and answer any questions you may have.
 
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