UPS Shattering Reel Covers

The last two reels that I have purchased from tennis warehouse have come in the two days that it states, but both times, the reels outer plastic cover has been cracked and or broken into piece making it hard to take string off the reel if it is sitting on the floor in front of me while measuring length for stringing. I was wondering if they could either be packaged better or if I should contact UPS on this matter? It just is really annoying 'cause I've never had any problems with any shipments until I started buying reels.:-|
 

supermario343

Hall of Fame
What kind of reels are they? Ive purchased many reels from them and all my packaging is solid. Maybe its UPS bc they tend to not handle packages in fragile manner lol...all they care about is getting their work done for the day. Sucks for us tennis players if were buying anything expensive online...but at least its string and that part isnt damaged..phew!
 

Mr. Blond

Professional
yeah it happened to me on my last reel order also....makes it a pain to measure out string.....one reel I had to trim all that cracked stuff off to make it user friendly again
 

TW Staff

Administrator
Thanks for the feedback. We will forward this to our shipping department to see if we can resolve this issue.

Chris, TW
 

feyya

Banned
Ya, this needs to be adressed, my reel of babolat super fine play was completely totaled.:(:cry::mad: It has actually cut the string when i was removing once.
 
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Chauvalito

Hall of Fame
Lead Tape Unraveling during Shipping.

Thanks for the feedback. We will forward this to our shipping department to see if we can resolve this issue.

Chris, TW

Also please let them know that if a lead tape reel is packaged within a container which does not allow the reel to lay flat, the reel will come undone.

By the time my reel got to my house 1/4th of it was tangled, kinked and smashed making that amount of lead unusable.

I have to send the reel back to get it replaced. One or two applications of tape would have solved the problem, or shrink wrapping if you have that available.
 

Chauvalito

Hall of Fame
Ya, this needs to be adressed, my reel of babolat super fine play was completely totaled.:(:cry::mad:

I have not ordered any reels from TW, but the 60 pack of Wilson pro overgrip was also cracked when we received it. Although in this case it is not a big deal as the grips were unharmed.
 
I bought Babolat Ballistic Polymono. It feels like the reel case is a little bit thinner plastic, 'cause when I got my SP Swing it came with a reel of Synthetic gut and the reel was fine. I also bought a reel of Iso Speed Baseline Control, and that reel was fine too. I think the Babolat reel plastic might just be a little bit thinner.
 
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